CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear reader I have sent several mails regarding my refund and so far I have to admit that is not all good ... in generally customers do expect at least an answer to their questions within a reasonable time. So please urgently provide me with an update regarding the deposit of my refund. Nejla”

Helpful Report

Posted 8 years ago

Hi, I have looked in to this and can see a full refund was issued on the 13/3/17. Please accept my apologies for any inconvenience which may have been caused by this. Kind regards, Cruise.

Posted 8 years ago

“Contacted regarding faulty item - 5 days later no reply!”

Helpful Report

Posted 8 years ago

“Very disappointing to spend £725 on a gucci bag to receive it in a dirty cream gucci bag cover - covered in black marks. Very poor in comparison to packaging when buying from gucci driest and it comes protected in both a box and bag cover”

Helpful Report

Posted 8 years ago

“your website advertised the blazer as regular fit however the invoice states it is a slim fit. this conflicting information has lead me to being missold a product which i have had to return at my own cost!”

Helpful Report

Posted 8 years ago

“I was so disappointed with the level of customer service provided. Especially considering how highly I value the website and its products. I made an order for 3 items. The order went through and I paid. Totalling £45. And £6 delivery. Which is very high. Never the less. I received an email 20 minutes later saying 2/3 products of my order were now out of stock. (How does that not get updated before an order is placed). Within seconds of receiving that email. I replied informing them that I wanted to cancel the order as I had no interest paying £6 delivery for a £15 item. They replied 3 whole days later saying I can't cancel my item because it has already gone to delivery. (How is this possible when the item was cancelled within seconds of ordering and you're only replying to me 3 days later?) I sent another email saying I did not want the item. And to my disgust. Not only did my concerns go unaknowledged, I recieved the exact same generic email as the first time. Only this time (2 weeks later). Dear Mustafa Oladokun, Thank you for your email I am afraid that we were unable to cancel the order as it had already been handed to the couriers for dispatch. We apologise for any inconvenience that may have been caused. Kind regards, Becky Customer Services Absolutely atrocious level of costumer care. If anyone around me were ever to be interested in your website. I'd have to go out of my way to make sure they don't.”

Helpful Report

Posted 8 years ago

“Item was delivered quickly but was unsuitable, returned it and was given a refund as they didn't have another size in stock. Only refunded the item cost and not delivery charge (even though their website and returns advice note advises they will refund delivery charge) and despite me emailing multiple times, have received no response from them. Terrible customer service.”

Helpful Report

Posted 8 years ago

Hi, I have looked in to this and issued a refund for the delivery cost. Please allow 3-5 working days for this refund to be processed. Please accept my apologies for any inconvenience which may have been caused. Kind regards, Cruise.

Posted 8 years ago

“Still no response to missing items and alarm tags on jeans Even though ive sent emails”

Helpful Report

Posted 8 years ago

“Poor experience with delivery customer service was absolutely shocking”

Helpful Report

Posted 8 years ago

“The returns process is completely outdated and obstructive in its nature”

Helpful Report

Posted 8 years ago

“No answer on problème issue linked to an invoice”

Helpful Report

Posted 8 years ago

“I've shopped many times with Cruise but unfortunately this time my experience was terrible and when I queried it with customer service the employee was very rude and unhelpful, unfortunately this will be the last time I use this shop. The delivery times and cost have always annoyed me but there a more and more online shops to use with better.”

Helpful Report

Posted 8 years ago

“Just bad customer service on 1 order I place. No update to let me know a pre ordered item would be delayed 2 months!”

Helpful Report

Posted 8 years ago

“I emailed you a complaint telling you what went wrong and I never received an email back. Please refer to email.”

Helpful Report

Posted 8 years ago

“Absolute shambles of customer service - major issues with staff and order still not received!! And still no resolution in place. Horrible company to deal with.”

Helpful Report

Posted 8 years ago

“I have ordered several times from your site in past despite the shoes i recentley ordered and everytime there is something wrong. I can assure you that i will not purchase again.”

Helpful Report

Posted 8 years ago

“No response to emails and can't get a answer by phone would not buy of them again”

Helpful Report

Posted 8 years ago

“I have still not received my goods even tho it's says they have been delivered and yous have taken my money for this I emailed yourself 4days ago which I have no reply to so I called yourselfs yesterday and told this could take up to 10 days to resolve even tho yous have taken my money and I have no goods”

Helpful Report

Posted 8 years ago

“Still haven't received my order but got an email saying it had been collected, I have sent an email and never got a reply”

Helpful Report

Posted 8 years ago

“Really unhappy as have returned to change size and not hear a thing back an said exchange takes 1wk and half to sort poor for such big company smaller companys i have used have exchanged size alot quicker”

Helpful Report

Posted 8 years ago

“I have emailed several times about my missing order and no one has replied to my email it has been over a week. Hundreds of pounds worth of an order just vanished! Shocking”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews