CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order. The tracking number I received is showing delivered to a customer in England. I am living in Ireland. I emailed customer care & no reply”

Helpful Report

Posted 8 years ago

“Great shop but only found out it was owned by sports direct after I had purchased otherwise I most certainly taken trade elsewhere.”

Helpful Report

Posted 8 years ago

“Didnt receive my £325 delivery and am still waiting to be refunded”

Helpful Report

Posted 8 years ago

“Cancell my cancelled order right now plz”

Helpful Report

Posted 8 years ago

Hello, Unfortunately we are unable to cancel this order as the parcel is already in transit ready to be delivered. Please accept my apologies for any inconvenience this may cause. Kind regards, Cruise.

Posted 8 years ago

“I ordered 5 items from the Moncler range this was on Thursday 30th of March I was told they were on there way but dpd kept saying they didn't have the parcel but your emails were suggesting they di when I didn't receive them by 12th I rang again they you said they hadn't got put on the van this call was 11.30 am and they would sort it out I rang again at 2.00 pm and was told they were on the van I was not convinced so I rang on Friday 7 th to be then told that you had lost my parcel and two of the items were not available so they said they would see if they could trace the items so today 10 th April I received a parcel three of the items were correct but the cobalt blue XL t shirt arrived white and the blue t shirt with navy collar didn't arrive instead you sent navy and white t shirt which is XXL and us to big which I will have to return I have spoke on the phone but not happy at all with the service I have had my order number was crus40000035122658E I now have to pay to return the item. Thank you Ann Armstrong”

Helpful Report

Posted 8 years ago

“I bought a £880 stone island jacket & got no protective cover which stone island supplies with all Jackets. The Milan store informed me of this as well as the London store.”

Helpful Report

Posted 8 years ago

“This company will mess you about from start to finish. If you purchase anything from their sale section, don't be surprised if you receive an e-mail stating they cannot find it, or the price is wrong. The customer services team that you speak to on the phone are extremely rude, bordering on being offensive and are really not the kind of people you want to spend money with. It seems their staff come from the same crop as most of the customer base they get at their flagship store in Glasgow. The reviews on this site look a bit auto generated as well so I would imagine they are buying their reviews from someone.”

Helpful Report

Posted 8 years ago

Hi, Can you please provide me with your order number so I'm able to investigate this issue? Kind regards, Cruise.

Posted 8 years ago

“I ordered a jacket from yourselves. It went to delivery and then I had an e-mail saying I had cancelled order. I had not. So I spoke to customer services they said they were going to look into it and get back to me. No one did. I emailed no one replied. I tried to re-order but there is not that size available so emailed again but as yet no one has got back to me. I would like to order the jacket if possible.”

Helpful Report

Posted 8 years ago

Hi, I have checked in to this and unfortunately this item was cancelled due to the item being faulty. We regularly check our products before being sent and unfortunately this item was not sent due to the product being faulty. Also we were unable to send a replacement as this item is out of stock. I can see a refund was issued for this order on the 28/3/17. Please accept my apologies for the inconvenience this has caused. Kind regards, Cruise.

Posted 8 years ago

“you sent back a delivery with lifestyle that I had rearranged for delveiry another day. Amateurs!”

Helpful Report

Posted 8 years ago

“I sent an email last week regarding my issue but have still not received a reply. I ordered two dresses which both arrived badly soiled. There is no way I would keep them. I have requested a refund of delivery and returns costs for this reason. I returned dresses today at my own cost. I hope someone contacts me regarding this matter soon.”

Helpful Report

Posted 8 years ago

Hi, I have looked in to this and can see a refund was issued on the 29/3/17 including postage and packaging costs for this order. A member of our customer services team has also contacted you today in regards to reimbursing the cost of postage to send the items back. Please accept my apologies for any inconvenience this may have caused. Kind regards, Cruise

Posted 8 years ago

“I am a very good customer who buys in store and orders on line. Very disappointing to see not only do you charge delivery but I have to pay returns as well. Won't be ordering again.”

Helpful Report

Posted 8 years ago

“Shoes arrived in poor condition and had been worn. Sent them back for a refund !”

Helpful Report

Posted 8 years ago

Hi, I have checked in to this and can see a refund was issued for this order on the 24/3/17. One of our customer services representatives has also contacted you in regards to compensating you for the returns postage charge. Please accept my apologise for any inconvenience which may have been caused by this. Kind regards, Cruise.

Posted 8 years ago

“I purchased a pair of Nudie jeans online, pleased with my purchase and got them on sale so i bought a Barbour jumper also only to be told the jeans were unavailible and only the jumper was sent which I only purchased because the jeans were a good price. I feel Cruise should have honoured the Nudie jeans purchase or offered an alternative.... Poor service.....”

Helpful Report

Posted 8 years ago

Hi, Unfortunately we did not have the product at the time of picking which is why it got cancelled from your order. Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers who ordered the items first. The item will be removed during the next update. Please accept my apologies for this inconvenience this has caused. Kind regards, Cruise.

Posted 8 years ago

“I find it surprising after making an order you can't cancel it online, and customer services aren't open at weekend joke !”

Helpful Report

Posted 8 years ago

“An absolute joke.no one at cruise know whot the other is doing.”

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Posted 8 years ago

“I ordered a jacket on Wednesday and it arrived on Tuesday which is excellent delivery how ever I returned it on the Thursday next day 11 pound signed before 1300. I phoned on the Friday at 12 and you had received the jacket I asked for it to be exchanged to the next size down which you had in stock. It was still in stock in that size on the Saturday and Sunday then on the Monday no jacket left in that size even though when I asked on the Friday the person said you had em and I wouldn't miss out”

Helpful Report

Posted 8 years ago

“I ordered 2 pairs of jeans and got sent out the wrong size with both pairs will not be ordering from here again ! furious as I had nothing to wear for a party !”

Helpful Report

Posted 8 years ago

“Placed an order and immediately realised I had ordered the wrong sizes. Sent an email to Customer Services straight away asking for the order to be cancelled and was completely ignored!!!! Order was sent out and I was out of pocket after having to pay to return it straight away!!!”

Helpful Report

Posted 8 years ago

“Have an issue with a recent order. Have waited over a week for response to issue I have with order. No one seems to care about customer service”

Helpful Report

Posted 8 years ago

Hi, I have looked in to this and can see a member of our team has confirmed the shoes can be sent back for either and exchange or a refund. Please accept my apologies for any inconvenience caused. Kind regards, Cruise.

Posted 8 years ago

“I was given a voucher code for 20% discount for my Birthday, when I tried to use the code towards my purchase it was not being accepted. WHY give me the code when it can't be used?”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews