CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four times I purchased items which they sent me random items only to find out they don't have what they displayed on their site and I have to pay to return these items which costs me £11 each times. I think they purposefully sent me any random items hoping that I'd keep them even though the items that they sent me is much cheaper than the original items that I purchased they kept my money and not even an apology or any compensation for their bad service. I'm so disappointed with the staff they are rude and unhelpful. One staff said it only happened 4 times in so many years so what's the problem. The problem is it shouldn't be happening at all. I saw it as dishonesty!”

Helpful Report

Posted 7 years ago

“Sent the wrong order and then never replied to my email asking for clarification on the matter”

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Posted 7 years ago

“My order was incorrect I got two T shirts that were the same and I got a size medium that looked like a large on!”

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Posted 7 years ago

“Hi I bought 2 tshirts a few days ago but the white one was all marks should have sent it back but decided to wash it and the marks are still there bought from you loads in the past and this is first time I've been unhappy”

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Posted 7 years ago

“Cannot return item to store and now need to pay for return shipmemt as well and customer service is very poor”

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Posted 7 years ago

“Ordered Monday told it would arrive Wednesday and no parcel, then told delivery guaranteed for Thursday, still no parcel arrived, to be told that it's lost and I have to wait until next week before I can do anything about it, it was for my 13yr olds birthday present, I'm not impressed at all, you're couriers are useless at customer care”

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Posted 7 years ago

“Did not receive my order even though they said it was delivered!!! Terrible customer service, rude staff would not recommend anyone shopping at cruise fashions!!!”

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Posted 7 years ago

“Make me pay £7 for delivery and then charge me to send it back. Penny pinching”

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Posted 7 years ago

“I've had 3 orders of boots cancelled! Furthermore the amounts have been hold on my credit card. One payment has been hold for 9 days now and customer service is saying they can't help, because it's automatically released?? 9 days?? That's insane for an item I had ordered for one hour and than got cancelled. Also one order was incomplete and I had to send pictures of the package, because after investigation the warehouse confirmed that my package was complete? And the stock level was correct? I wasn't lying... received the missing item, so problem eventually solved, but not happy with the service at all!!”

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Posted 7 years ago

“Still not received the delivery and no email update”

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Posted 7 years ago

“Very bad shopping experience!! They sent me the wrong item and refused to reply my email”

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Posted 7 years ago

“Never recived a discount code for free delivery”

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Posted 7 years ago

“The delivery and returns fee is far too much especially as the price if the clothes are that dear !”

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Posted 8 years ago

“HI, I ordered as express delivery Armani jeans on 2nd of June and after 10 days still not received and no info about it..”

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Posted 8 years ago

Hi, I can see this parcel was returned to sender by the courier. A refund has now been issued for this order. Please allow 3-5 working days for this refund to be processed. Sorry for any inconvenience caused. Kind regards, Cruise.

Posted 8 years ago

“I didn't receive the bag I purchased and sent you 3 E-Mails in that regard but didn't receive any answer. The Givenchy bag is expensive and I want a refund fast as possible.”

Helpful Report

Posted 8 years ago

“I have recieved appalling service I placed an order online never received the jacket I ordered have emailed in advised they have closed the case as the investigated I have spent a lot of money with cruise instore and online this is the first time that something I have ordered had did not arrive absolutely shocking”

Helpful Report

Posted 8 years ago

“Still waiting for a confirmation email of refunds after 4 emails and 3 hours on the phone”

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Posted 8 years ago

“Happy with my purchases .Spent over £150 had to pay £6 delivery .Having to return stuff which has now cost me £7.20 really think if it's over £50 or £75 it should be free really disappointed with this service.”

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Posted 8 years ago

“Picture on website wasn't item sent out. Also other trainers came marked and I had to pay return postage!”

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Posted 8 years ago

“I didn't received the goods yet as the courier can not priceed the customs clearance due to insufficient ingormstion in the commercial information about goods such as item, brand, q'ty and origin. Asked for updated invoice couple times, but no follow ups yet.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews