CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service extremely unfriendly and not at all helpful!”

Helpful Report

Posted 7 years ago

“Very bad customer service!!”

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Posted 7 years ago

“I ordered a jumper, delivery within 3-5 working days! Text to say be delivered 1st sept ordered 31st Aug! Nondelivery DPD state not in depo & cruise sat with DPD”

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Posted 7 years ago

“Really poor quality item. Had to pay initial postage and return postage too, shocking a customer has to pay that.”

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Posted 7 years ago

“I am still waiting to hear back from customer service and received my clothes with mark on it!”

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Posted 7 years ago

“ordered a top for a birthday and it arrived with a fault in it. asked customer services for help as needed item replacing quickly. Was advised return it and it will be turned around in 30 days, not helpful at all. so may be forced to give someone something faulty , will not use again”

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Posted 7 years ago

“I received a bashed opened box for the Armani belt I ordered and when opened to check it, it was actually a Paul smith belt.”

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Posted 7 years ago

“My item was in terrible condition when it arrived and customer service still has not replied to my email.”

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Posted 7 years ago

“Sent faulty item hole in side of Dress where tag came out why don't they look over things before they send them out .not happy”

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Posted 7 years ago

“The website is great. But the service in the Ingram Street Branch in Glasgow is awful. If you go into the 2nd floor without putting on your best glamorous look, they treat you with contempt. I have experienced this several times now. It's a shame that they don't realise that a casual jacket and trainers gives no indication of their customer's spending potential. The 3rd floor assistants are much more professional.”

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Posted 7 years ago

“Item not as described! Michelle from customer service advised she'd call back within 4 hrs! 24hrs later still no call back... sort it out”

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Posted 7 years ago

“Whilst Cruise undoubtedly have a wonderful selection of products, the customer services aspect is shocking. I submitted a query and received a curt reply back with no follow up after I questioned their response. They don't respond via social media either, Unfortunately the company seem all too happy to take your money but aren't worried about long term custom. A great shame.”

Helpful Report

Posted 7 years ago

“I ordered a Vivienne Westwood wallet from your website as a present for my partner's birthday. When the wallet arrived it was not the same as the one advertised on the website. The website stated that the wallet had a money pocket for the storage of coins and this is clearly shown in the pictures on the website. However the wallet which arrived does not have this money pocket and is just a card holder. It resembles the cheaper wallet which is available on your website. I contacted Cruise by email, sending pictures and explaining the issue. However, 5 days later I have yet to receive a response. I will be returning the wallet and will never use Cruise again.”

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Posted 7 years ago

“Good clothing. No way to contact and got charged twice.”

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Posted 7 years ago

“Sent the email to request 'certificate of origin' and no one ever replied nor emailed me after cruise sent me 'we will answer you in next day' letter.”

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Posted 7 years ago

“I never revived my order”

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Posted 7 years ago

“That's the last few things I have ordered online that have came have been the wrong size or damaged , been a customer for 20 years and it's getting worse am sorry to say”

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Posted 7 years ago

“online orders are very poor”

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Posted 7 years ago

“i dont know where my parcel is nothing has been delivered no one tells me anything. ive been tired contavting cruise everyday”

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Posted 7 years ago

“I received a wrong color product and the Customer servicer refused to change the product to closest similar color what I'Ve ordered (product that I ordered was sold out meanwhile). I had to go to post Office to return my order and pay it myself first. So I had to go through all this trouble and I Still dont have what I ordered.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews