CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing of product completely wrong, yet had to pay for returns. Why, considering you charge £5.99 for postage is it not free returns like most companies now?. Customer services not interested.”

Helpful Report

Posted 7 years ago

“ordered a givenchy antigona bag online, came without the designer box which is something I have never experienced, it also came with a scratch on the bottom of the bag. extremely unimpressed”

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Posted 7 years ago

“I still haven't received my goods - it would appear dpd has lost them”

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Posted 7 years ago

“Ordered size 7 shoes, but got sent in size 8, then emailed the customer service to tell them and to ask them if they got size 7, but no reply even 10 days later. Tried to call them twice, but been hanging in the queue for half an hour each time so had to hang up. Still got the shoes and still no response from anyone at the Cruise.”

Helpful Report

Posted 7 years ago

“I ordered 4 pairs of boss denims all 38 waist long leg. 3 pairs were fine 1 pair the leg was like a short leg and I’ve had to pay return postage to send a pair of denims that are of no use to me.”

Helpful Report

Posted 7 years ago

“Sadly for the first time I'm not impress with my purchase. There appear to wrong items delivered and when I called to query the gentleman was very unhelpful. Infact, my request to speak with management to address the concerns were decline. I'm very unhappy and angry given the number of years I have been shopping with you.”

Helpful Report

Posted 7 years ago

“Very slow replying to customer service queries-never get to speak to a person! Delivery very slow compared to other sites. I like cruise stock and order frequently, but dread anything going wrong as it is always so difficult to sort out”

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Posted 7 years ago

“I order a two peice set for an upcoming party and only the top arrived. When I called to inform customer services I waited 3 days on a reply to be told that the matching skirt was not in the warehouse and therefore I would have to send back the top in order to get a refund as I was charged for the set.”

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Posted 7 years ago

“You order clothes and within a week you have a 20% flash sale.”

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Posted 7 years ago

“I ordered the Canada goose brookvale jacket with the hood for £375, and when I received the jacket in the post it was the Canada goose brookvale jacket with out the hood which only cost £350”

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Posted 7 years ago

“Wrong size. Supposed to be XL but hoodie vas L”

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Posted 7 years ago

“I have not received my delivery, I ha e not had no update from Cruise Customer service. Very annoyed and frustrated the way I have been dealt with. When I ring DPD they say ring Cruise, when I ring Cruise they say we will call you back, BUT nothing. I just want my delivery. DPD has stolen/lost my items on 4 previous occasions only seems to happen with high value items. It’s been over 5 working days and I still have not received or heard anything.”

Helpful Report

Posted 7 years ago

“Hello, I have bought the Le'coq shoes, I have used only one time it, but the paint has fallen from the leather, where it has fallen the paint has not had any external contact that provokes this and that in that area are the cords! I have attached the picture”

Helpful Report

Posted 7 years ago

“I bought Balenciaga mini wallet. No box, no dust bag, no care card, no control card. I love Balenciaga so much and I have bought Balenciaga many times. This is first time. I am very sad and angry. Is this real Balenciaga item?”

Helpful Report

Posted 7 years ago

“Ordered a stone island fleece for my husband it came and had no badge on the sleeve it cost me £11 to send the item back and £5-99 to buy it I'm £16-99 out of pocket and no fleece !!!!!”

Helpful Report

Posted 7 years ago

“No notification when my item was getting delivered and had a short phone call with 1 of your customer service team and she wasn't very helpful, disgusted with the service”

Helpful Report

Posted 7 years ago

“Received parcel in a disgraceful state,torn apart and the goods flattened. Contacted Mark from customer services who told me to send them back in, at my cost for a refund. I then replied that as it was nearly the end of the month I had no money to return OR to get another present in time to replace this item,so I asked if there was anything they could do.... Answer from the very helpful Mark....NOTHING. TERRIBLE TERRIBLE CUSTOMER SERVICES”

Helpful Report

Posted 7 years ago

“I ordered a two piece suit and only the jacket arrived. I phoned and the advisor unapologetically told me they could check what went wrong and provided no advice on when or if the trousers would be dispatched. When the trousers did arrive they were the incorrect size and before they would send me out the correct size they would have to receive the trousers which I would have to send back - which they would not send return packaging for.”

Helpful Report

Posted 7 years ago

“I ordered a Kenzo t shirt but when it came it had a whole on sleeve. So after paying £5.99 for delivery I then had to pay a further £3.40 to send it back.”

Helpful Report

Posted 7 years ago

“I have not received my delivery. The package appears to have been delivered to the wrong address. The delivery company are trying to place the burden of chasing this up back on to me. Saying I have to contact Sports Direct. I would expect the delivery company to do this. I have now paid for goods I have not received and the delivery company are doing nothing about this!”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews