CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a order online last week to be informed by text it had been delivered and signed for by myself which was impossible as I wasn't home delivery people did post note saying were it was but unfortunately it wasn't so nearly a week on I have had more response from dpd than cruise a have phoned cruise emailed etc to be told by cruise even though I have paid for my goods I won't receive them by Christmas disgusted with service really upset”

Helpful Report

Posted 8 years ago

“Ordered made on Dec 15 got only one email from website till I asked where my order because took long and never hear anything since I place order then they just send me another email . Shipping took long and didnt tell anything”

Helpful Report

Posted 8 years ago

“After spending nearly £1800 you have a sale of 50% off. There was nothing on your website informing if an imminent sale when I ordered. I feel that this is not the way to keep customers especially if they are spending a lot of money”

Helpful Report

Posted 8 years ago

“Hello. I am still Waiting for my products. The processing and transport took long time. I hope that products will be Ok.”

Helpful Report

Posted 8 years ago

“where do i start? i placed an order and it said order processed. I waited four days and the order had not moved out of processed status. I then rang to be told they were trying to figure out what happened with my order. I was promised a callback twice and never received it. i had to call back twice myself only to be told they still did not know what was going on with my order. Whenever i called back on fir day i escalated it to a manager. I was then told that the order had finally been picked and processed. Probably one of the worst customer service/ordering expieriences i have ever went through.”

Helpful Report

Posted 8 years ago

“The t shirt I bought was described as a regular fit and to pick usual size . When it arrived it fit like an xs ( I ordered a medium ). Not happy at all.”

Helpful Report

Posted 8 years ago

“Missing item in my parcel and still no response from the customer service team.”

Helpful Report

Posted 8 years ago

“The online service was fabulous the one star is for the Staff in ur lower floor menswear at Ingram at and _fisr floor level at ladies shop ..on Monday afternoon... Avoided helping customers walked past by 3 members of staff when trying to ask about. A Canadian goose jkt ... Then dismissed for asking for colour u dont stock ... Tried to make a fool of my colour choice ..... Then went over to ladies to look at ladies selection ... Again grd floor staff v v helfull ...2 Nd floor ladies great help.. 1st floor ..no interest in customer .... Lost U 2 sales ... Cd not give my hard ended money nearly1700 pds for 2 Canadian goose jkts .... I don't expect anyone to fawn over me buying stuff but a bit of common courtesy .... WD have been .nice ... Anyway Harvey Nichols......got the sale online ....... ... I was really quite annoyed at the poor customer service of such a prestigious outlet ... It's a shame that these young members of staff ... Do not have the customer care training ... Maybe it's not their fault .... But business is tough these days and no one can afford to lose business 🙏 a bit of customer appreciation training cd be all they need”

Helpful Report

Posted 8 years ago

“The order seems to be "on a slow boat to China." The delivery fee is $16.49, ordered on 11/30, and as of 12/7, not delivered. Unsatisfactory!!”

Helpful Report

Posted 8 years ago

“Your service is very very very terrible. Is there no member to work for customer service? Does your team read the customer email? I think Cruise fashion must learn other shopping mall services like Matches fashion, Neta porte etc”

Helpful Report

Posted 8 years ago

“I bought a CP company jacket for my son (age 12) for it to arrive without the goggle on the sleeve. I now have to send this back through the post instead of being able to take to the shop. I am worried about the jacket being lost in the post ad many things do at this time of year. I also have to pay P&P myself until compensated. The jacket is now out is stock too.”

Helpful Report

Posted 8 years ago

“I have not received my order so feel unable to rate anything other than the poor courier service - please contact me if I ever receive my order so that I can review my purchase. dPD seem to be having issues delivering”

Helpful Report

Posted 8 years ago

“My order was cancelled twice despite the product being in stock. No response to multiple emails. still awaiting my refund. shocking service”

Helpful Report

Posted 8 years ago

“Still haven’t received my order yet and I was due last Wednesday. And no one has got back to me.”

Helpful Report

Posted 8 years ago

“I ordered my parcel on 26 Nov said would be delivered nxt day to my local store received emails everyday changing the day have now not heard anything since 1 December about my parcel”

Helpful Report

Posted 8 years ago

“I still haven’t received the clothing I payed for and I have tried many ways to correspond with cruise to find out where they are and when they will be delivered but they have still given me no indication.”

Helpful Report

Posted 8 years ago

“Can’t review your service any more than one star as delivery has not been made after two previous emails saying it was on its way ! And this is after being charged for delivery and full price for item even though Black Friday event!!”

Helpful Report

Posted 8 years ago

“My order was covered in dust and fluff and will need washing before I can give it as a present. I have emailed and I am still awaiting a reply”

Helpful Report

Posted 8 years ago

“Very disappointed in the service”

Helpful Report

Posted 8 years ago

“the only online company l know that don't offer free click and collect and returns ! Not good sorry to say in this day in age, other mail companies offer a far better customer service and delivery return options.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews