CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a replica belt which was also near enough half the price I was charged when the website does not state anything about the item not being authentic I have sent a complaint and not heard anything back this has been the worst customer service I have ever experienced attached are photos of what I received as well as the invoice which states how much I was charged”

Helpful Report

Posted 8 years ago

“I am extremely unhappy that I had to pay for postage and have endless problems with the courier service. My parcel was not delivered on the day it was supposed to be, I received bogus delivery updates, I made endless phone calls trying to locate my parcel. It then got dumped on my doorstep. The contents are expensive I would of expected it to be delivered in a timely and safe manner. My signature was not even taken. Why did I pay for postage when the service I received was like 2nd class standard delivery.”

Helpful Report

Posted 8 years ago

“Returns policy does appear to be extremely flawed. Of course just my opinion but there are other top end clothing companies who understand how to treat customers fairly.”

Helpful Report

Posted 8 years ago

“Wrong colour of Coach bag sent. I have sent 2 emails concerning the matter and have had no correspondence back as yet. A very sad first time shopper with Cruise.”

Helpful Report

Posted 8 years ago

“I have not received my parcel yet after receiving a text from you saying it would be here on the 05/01/18. I contacted the courier service to find out it has been lost. I want my full delivery refund and to speak to one of your managers. I am disgusted with this service.”

Helpful Report

Posted 8 years ago

“Was told by email and text that my order was going to be delivered on the 02/01/18 but never arrived that day after I had waited in all day. After it arrived on the 03/01/18 I emailed and asked why this happened and all I was told that it was getting delivered that day, when I reply and ask again never got any response.”

Helpful Report

Posted 8 years ago

“I am totally disgusted with cruise. I purchased Jimmy Choo shoes for my wedding. I paid £425. When I got them they were damaged and had a sale sticker on the bottom for £298. I phoned customer care. Waiting 30mins. To be told to send email with damage. 2days later no reply. No apologies nothing plus you are selling the shoes in ur outlet shop for £298. And I’ve paid 425 for a damaged pair. I am going to trade and standers. I get married in a week and now don’t have shoes. I’ve sent 6 emails to customer care. And nothing!!!”

Helpful Report

Posted 8 years ago

“They were adamant he wouldn't take them back so il put an article in paper..good at taken ur money. 07840731325....”

Helpful Report

Posted 8 years ago

“The item I ordered online is currently missing. The nominated delivery agent, DPD, have delivered it to an address that was not provided by myself at any point, and is not an address that I have any familiarity with. The item I have ordered is worth £300 and has been paid for in full. Upon contacting Cruise customer services I was informed that they would request the DPD driver returns to the address to retrieve the parcel. I imagine that if the parcel is not recovered that I will then have to go through a process to request a refund, subject to the terms of your services. The item I purchased is part of the Stone Island Shadow Project collection and so is of limited availability. I very much doubt that by the time I am in a position to order this again that it will be available, or if it is, with very limited sizing options. I am extremely disappointed that I am now in this position, particularly as Crusie is a store I would always go to first when purchasing any high end clothing. I have spent thousands of pounds over the past few years in both the Aberdeen and Edinburgh stores but would now be incredibly reluctant to purchase anything online as a result of this error. I was informed today (04/01) that I would receive an email updating me regarding the tracing of my package within 3-5 working days at the latest, should I not recieve the same by COB 11/01/2018 I will be making a formal complaint.”

Helpful Report

Posted 8 years ago

“Phoned nearest shop to see if they had an item in store, they said they had. Got there and looked about for it couldn't find it, ask staff they said it was upstairs, but after going upstairs was told by another staff member they didn't have it and I would have to order it online. Ordered online, no option to click and collect so had to pay £7 for delivery which took a week!”

Helpful Report

Posted 8 years ago

“The product itself was fine even though it didnt fit and I’m looking for a exchange. The reason I am unhappy is due to your delivery service. The company sent me a date for when it would be delivered and never delivered it on the agreed date. Also the company that delivered the product sent the product to the wrong address due to no fault of my phone as I requested to change the delivery address. Hope you guys can fix this.”

Helpful Report

Posted 8 years ago

“I still haven’t even received my order I’m not impressed at all it was being delivered by dpd on the 29th Dec it’s the 4th jan and still no parcel ????”

Helpful Report

Posted 8 years ago

“Hi I have emailed you about a recent order in which the wrong item was sent, however I haven’t received a response, the email reference is CAS-3306084-M7T4X9 could someone please follow up on this for me? Many thanks Megan”

Helpful Report

Posted 8 years ago

“I was sent the wrong product and couldn’t even exchange it in store, so I had to pay the return postage.”

Helpful Report

Posted 8 years ago

“I orders my parcel 26th of December it's still not showen up and still not been proceed to DPD for delivery I need answers now !!!”

Helpful Report

Posted 8 years ago

“Ordered a pair of men's joggers for my son ended up being Armani underwear, disappointed as not listed correctly in web and no instructions to contact cruise, no receipt in order either. Very expensive underwear for an 11year old Disappointed as my son used his Xmas money”

Helpful Report

Posted 8 years ago

“Placed an order for a stone island top when it arrived it was a totally different top and I'm still waiting on a reply from when I emailed yous I will never order from yous again! Absolute disgrace”

Helpful Report

Posted 8 years ago

“It’s been 8 days and I still don’t have my jacket”

Helpful Report

Posted 8 years ago

“Terrible customer service. Ordered a stone island jacket for my son. It was too small tried to take it back to shop for bigger size and was told i had to post it back, because it was bought online. Sending the jacket back tomorrow 3rd of January for full refund and will just buy elsewhere, will never buy from cruise again”

Helpful Report

Posted 8 years ago

“It’s been over a week since I ordered and my item has still not been delivered. I appreciate its been the Xmas/ new year period however I was charged £6.99 for delivery which is quite s lot and should really expect to have my goods within a few days. The delivery company emailed to say they’d be delivering on the 28th December but I’m still waiting.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews