CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to send the item back, I ordered black earrings and I was sent silver”

Helpful Report

Posted 7 years ago

“They send the wrong item but never refunded my postage and packaging after saying they would, will not be ordering from them again, very poor service. so it cost me £7 to get the wrong item.”

Helpful Report

Posted 7 years ago

“Within my order 2 bottles of perfume and sunglasses were purchased for gifts but the boxes are damaged and therefore not suitable to give as a gift. This is the second time this has happened. When my husband collected it from your curriers depot he pointed out that the package was ripped but was assured everything inside was ok.”

Helpful Report

Posted 7 years ago

“Received bag which was over £100 and it had a sticker stuck onto the bag which has been really difficult to get off!”

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Posted 7 years ago

“Pay for delivery then pay for returns”

Helpful Report

Posted 7 years ago

“I'm really sorry to say that I am extremely disappointed in the product presentation and the subsequent customer service. I received my goods rolled up in bubble wrap, no Gucci packing or tag. Item was for my sons 18th, it was presented looking like something i bought off a market stall. The item itself was very nice. When I called customer service I was told that there was no boxes or Gucci bags, and that if I wasn't happy then I should return the item. So that's what I have done. It is a shame as it could have been easily resolved had customer services offered a solution or been helpful. I have since ordered it direct from Gucci (who don't charge postage) and who assure me that it will come with authentic packaging, just as ALL their products should, regardless of where they are purchased from.”

Helpful Report

Posted 7 years ago

“It has been two weeks and my order did not arrive. CS is not professional or helpful at all”

Helpful Report

Posted 7 years ago

“Last time I bought a pair of trainers They sent them and there was a sticker inside saying 200 less than I payed when I contacted them They done nothing and the sent me 20% still they offered nothing I have only used online because I Couldn’t get what I wanted else where but Unbelievably shocking service I do not care one bit about the customers”

Helpful Report

Posted 7 years ago

“Didn’t receive order”

Helpful Report

Posted 7 years ago

“After receiving my shoes they had the reduced price on them to be told they would not refund the difference .. £510 wasted”

Helpful Report

Posted 7 years ago

“I ordered a medium and you sent an xxl”

Helpful Report

Posted 7 years ago

“I Paid 10 punds for express. The packet came 5 buisniss days after... Cruise never answared my mails.”

Helpful Report

Posted 7 years ago

“Haven’t received my items although ordered a week ago. Contacted call centre yesterday to Chase. No follow up email as promised. Unsure if I am going to get my items. Ordered many times before”

Helpful Report

Posted 7 years ago

“Would have given ZERO stars if there was an option! The Belstaff jacket that I had bought asa valentine gift for my partner came stuffed in a black bag with no tissue paper no zip bag no box and wasn’t even folded it was STUFFED in. Called up shop they wouldn’t help me or even give me a zip bag told me they don’t deal with web orders. Called up your customer service and after been put on hold for 40 minutes they hung up on me. Shop in cruise for myself my son and my partner and all my family shop there too but after this I will not shop there again! In my opinion you’d do not care about your web customers and your service is absolutely appauling!”

Helpful Report

Posted 7 years ago

“I am very unhappy! I bought two identical coats, but I only received one! There was no feedback on the kick.”

Helpful Report

Posted 7 years ago

“I did pay for my items never receive it until now”

Helpful Report

Posted 7 years ago

“Absolute disgrace that you charge £6.99 for delivery then expect people to pay to send back for an exchange. Will not purchase from you again.”

Helpful Report

Posted 7 years ago

“Return process takes an age! Also no free postage on return items, Poor communication no updates. Over terrible”

Helpful Report

Posted 7 years ago

“I was sent the wrong item and I the customer service person was rude! No one has gotten back to me? Awful!”

Helpful Report

Posted 7 years ago

“Not only did I have to pay £7 postage to get my order, but I also had to pay £12 to send the order back! Personally think this is horrendous given that there’s a postage sticker inside but is not pre-paid, especially after spending all that money on items.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews