CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a little disappointed with the service I received. I had to return my trainers due to them being too big. I went to cruise that day after receiving them through the post. I was told in store I wouldn’t get an exchange as I bought them online. If this was the case I would never have bought them online in the first place. I pleaded with the woman in store as it’s too much inconvenience for me. She then said she would exchange as a gesture of good will. All I wanted was a smaller size. I’v bought a few things from your store over the past year or so, so I was very upset at the outcome and response. Not only that my trainers were actually dirty when I received them. So overall my experience wasn’t the best. Very disappointed”

Helpful Report

Posted 7 years ago

“Order never arrived when expected, still has not arrived 4 days later and I have also not had a response to an email enquiry I have sent regarding the above issue.”

Helpful Report

Posted 7 years ago

“I periodically send your company a message regarding texts and emails i receive from you. I am not a customer of yours and never have been. You are sending me texts and alerts to my home address which is a TW code yet your customer lives in another part of London. Please update your records now.”

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Posted 7 years ago

“Paid extra for next day delivery , it didn’t arrive next day. Emailed cruise and have had no reply”

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Posted 7 years ago

“Had to pay for return even though I cancel the order after 30 mins after paying”

Helpful Report

Posted 7 years ago

“Didn’t receive parcel as was meant to be left with a neighbour.”

Helpful Report

Posted 7 years ago

“I had sent an email nearly a week ago about my order I received and still have no reply. I bought a top and it’s dirty and still had the metal alarm tag, I was horrified as it was a gift and didn’t see it till my partner opened it”

Helpful Report

Posted 7 years ago

“Ordered a belt and was sent the wrong 1 will not order online again”

Helpful Report

Posted 7 years ago

“Paid £9.99 for next day delivery and didn't receive the parcel until 4 days later, very disappointed will order from a more reliable company next time”

Helpful Report

Posted 7 years ago

“Items which were delivered were dirty and packaging was ruined - ripped and badly bashed. Written a complaint to the customer care email and have had no acknowledgment whatsoever. Terrible service.”

Helpful Report

Posted 7 years ago

“Not happy that I paid for next day delivery and didn’t get it till the following week”

Helpful Report

Posted 7 years ago

“Ordered clothes for next day delivery (£9.99 on top of order) on Sunday, phoned on Tuesday & Wednesday and could not confirm delivery date, asked for order to be cancelled, said they could not as it was in the warehouse, had to organise return”

Helpful Report

Posted 7 years ago

“Bad service Will not shop again with Cruise . Dissapionted IF there was a zero star i would have picked that”

Helpful Report

Posted 7 years ago

“Slow response with no help at all...”

Helpful Report

Posted 7 years ago

“Shoes arrived last Friday in a very poo condition. Emailed on the Friday with photos, received a response on Monday, I responded back on Monday and I am still waiting for a final response! My wedding is at the end of this month, the shoes are for my wedding so I am waiting to here back as to if the warehouse have a perfect pair before I send the ones I have received back.”

Helpful Report

Posted 7 years ago

“I ordered £145 worth of items and when I tried to collect in store for free it would not allow me to select a store. I think having no option but to pay £6.99 delivery is unacceptable when spending this amount”

Helpful Report

Posted 7 years ago

“Last order I ordered two jackets. One was damaged and the other the wrong size. This order I ordered another 2 jackets however someone included a dirty duster with my order. Jackets will be returned.”

Helpful Report

Posted 7 years ago

“9 items on the order. 1 pair boss trainers missing. Emailed and was told it was picked. Sent a picture of the packaging including weight which would show it was light and have been ignored for 7 days since then despite several emails because I needed these for a certain day. Disgusting service! And essentially theft of my money as it stands! Joke”

Helpful Report

Posted 7 years ago

“Worst customer service I have ever received. If I could have rated zero, then I would have, I will never shop with Cruise again. Apparently receiving a t’shirt with defaced tags (like the photo below) is “acceptable” as the item (which was a gift for someone) wasn’t actually damaged! Customer services refused to raise a complaint (4 times I asked) and have since ignored all my emails.”

Helpful Report

Posted 7 years ago

“Bag I ordered was dirty, it also had a pen score and the plastic security tag was still attached so not sure how I would have removed it, have not had a sufficient response from customer service.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews