CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really really bad customer service. I sent e-mails twice to cancel my order. The first one was within 2 hours after I ordered. But you totally ignored my inquiries and just sent it. If the order couldn't be canceled, you should let me know why not and what else I could do, shouldn't you? But you also ignored the second cancellation email I sent and just noticed me the order processing and delivery status. All I could do was just wait your reply but you didn't give me any response. It is truly unhappy experience. So if you ignore me again, this would be the last time with you. I will never use you and strongly unrecommend you around me.”

Helpful Report

Posted 8 years ago

“Cruise clothing sales expensive designer wear and my husband and I regularly shop in the George Street, Edinburgh store without any issues. The staff are very helpful and friendly. However I bought a pair of Boss trainers for him from their online store. Their delivery company, DPD promised delivery on three different days, but did not turn up on any of them. We complained to Cruise head office and whilst their advisor was friendly and cancelled my order he could not authorise a cash refund. So we are back to waiting another delivery from the delivery company that let us down in the first place!”

Helpful Report

Posted 8 years ago

“£7 to deliver a tiny earring box. I was expecting Vivenne Westwood to hand deliver the item - let alone a day later than advised by DPD. This charge is a rip off - complaint sent to customer services 6 days ago and nothing back from them - very poor service”

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Posted 8 years ago

“Poor customer service in Glasgow store from manager. Unable to return items bought online to store.”

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Posted 8 years ago

“Sales are pretty rubbish, last year the sales were far better.”

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Posted 8 years ago

“Still didnt receive my order, even though I had to pay so much for delivery. Absolute disgrace.”

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Posted 8 years ago

“Doesn’t provide free shipping no matter how expensive the product is!!!!!!!”

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Posted 8 years ago

“I’ve never received my parcel, various unanswered phone calls last week and I’m no further forward with finding my lost parcel”

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Posted 8 years ago

“Did not receive my order!! Nobody is replying to emails either! Very disappointed, order worth 100£!!”

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Posted 8 years ago

“The right shoe was badly worn. These were to be my wedding shoes. I emailed a photo to your customer service team almost a week ago and have received no reply. Appalling service.”

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Posted 8 years ago

“You gave me the wrong bar code so I came away from the collection point empty handed. I phoned stuck in a queue, emailed twice to no avail. I even sent a Facebook message still nothing. I phoned dpd waited 50 minutes to be told the fault was with Cruise. You have taken my money but I have nothing. My son is without his Christmas present.”

Helpful Report

Posted 8 years ago

“Your service is so poor!”

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Posted 8 years ago

“You have sent me two different trainer sizes? I'm trying to contact via your customer care account, but I've heard nothing for 4 days now.”

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Posted 8 years ago

“I ordered a pair of Christian Loub shoes they arrived quickly unfortunately they had a sale price on at £160 cheaper than I paid Cruise didn’t honour this even when I was asked to send pictures (which I did) took the taste of buying them and obviously they are going back”

Helpful Report

Posted 8 years ago

“From rude employees to such employees not knowing how to deal with customer relation issues, giving wrong & inaccurate information, until it then taking myself to reach a 3rd customer service member of staff (Dave) to finally help & assist with my previous issues.”

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Posted 8 years ago

“Ive been a customer of cruise for 8+ years, recently I orderd a pair of white d&g trainers which came and had little marks on them I wasn't happy but was an inconviance sending them back so never botherd, then got my gf a pair of valentio trainers that lasted about a week and one of the metal studds fell off, and was in the town today and went for another pair of d&g trainers was in about 10am the store wasnt busy at all and had to wait over 20 mins on somebdy serving me then when the guy brought them for me to try on after looking at them they had obviously been worn as they had about 6 scuff marks at diffrent bits of the trainers and had threads coming lose when I asked why I was brought trainers in such a state the boy said he thinks they had been scuffed off the box which is absolute rubbish they have obviously been returned, why are cruise taking back trainers that have obviously been worn or is it a member of staff that have been wearing them? They never had another pair in my size so I left without them, cruise has went down hill very disapointed”

Helpful Report

Posted 8 years ago

“Description wrong on site”

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Posted 8 years ago

“Order 'couldn't be delivered'”

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Posted 8 years ago

“Bought balenciaga trainers at £455 the box was filtyhy and had dirty finger prints on it, trainers had been clearly tried on and possible returned, called cruise in Glasgow to ask why and the assistant told me all the balenciaga boxes are like that and gave me customer service number I've called and left a message plus emailed cruise and left a picture on the Instagram DM I've still haven't heard back. Anyways I think if your paying £455 for these evething should arrive in immaculate condition I'm very disappointed.”

Helpful Report

Posted 8 years ago

“The worst. Far from a luxury shopping experience. Would get better service from Primark”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews