CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific customer service. Delivery was initially to the wrong place and then late Received wrong item and still haven’t found out what’s happening with it Never experienced such bad service”

Helpful Report

Posted 8 years ago

“Cruise delivered the wrong size, i ordered a size 4 and was supplied a size 00”

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Posted 8 years ago

“I ordered in a CP Jacket or at least asked them to keep a XXL in the Edinburgh branch as i was travelling up from Newcastle for the night and wanted to pick it up. I asked the girl twice if this was Ok and was assured it wasn't a problem. When i got there they said they had nonoe in that size and were not aware of my call. They said someone came in earlier that day and bought the last one!!! Very poor service. Left a bad taste. I can by CP from many places... Why use Cruise in the future”

Helpful Report

Posted 8 years ago

“I spent a lot of money and used a discount code with 20% Off, then the following day after purchasing, you sent me another discount code with 20% Off + £50 every £200 I spent I would have saved another £300 very upset”

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Posted 8 years ago

“I asked for my order to be cancelled before it got dispatched. And they still proceeded with the order.”

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Posted 8 years ago

“Received an used UGG cleaning kit. E-mail Cruise a few days ago and nothing back. Really dissapointed.”

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Posted 8 years ago

“Hi, We have received an used cleaning kit and tried to get in touch with someone from Cruise and nobody contacted us. Really disapointed! Thanks”

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Posted 8 years ago

“Very disappointed! They blocked all my money for 5 days on stock that was sold was not available. Then, when tried to buy something else, my card declined so I missed the 20% discount. When my money was returned they didn’t honour the discount at the store as I had missed the time. Also I couldn’t buy it online which had the cyber20 code because the item had ran out while I was trying to buy from the store. I went to flannels Metrocentre too for the scarf. The staff there said “blame mike or Micheal Ashley” god knows who he is!! They wouldn’t honour it too even though online had 20% the Gucci scarves.”

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Posted 8 years ago

“You sent me a heavily tried on ex display shoe, these were a Xmas present for my misses lucky I checked them.”

Helpful Report

Posted 8 years ago

“Purchased a pair of Valentino trainers. They were faulty trainers 1 shoe was worn and the box was damaged.”

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Posted 8 years ago

“Terrible service! Will never shop with Cruise again. The product I received was damaged, sent multiple e-mails and never received a reply! Definitely will not recommend.”

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Posted 8 years ago

“1. Client services never got back to me and my email. 2. I cannot believe that you do not offer free returns.”

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Posted 8 years ago

“It's the same clothing al the time and 20% of wow not of anything that people want to buy so everyone is stitched up again pure greed”

Helpful Report

Posted 8 years ago

“I ordered a pair of Junior spike Louboutins and after 4 weeks of going into the shop and phoning your Glasgow store advised me these were LOST. Complete lack of communication during this period of 4 weeks. I then ordered two tshirts off your website - neither looked like the picture on the website. The Moschino top arrived in a tattered/bashed box. Thoroughly learned my lesson not to shop at Cruise.”

Helpful Report

Posted 8 years ago

“It's like a mess. Employees have no basic knowledge. So I have not heard the answer yet. I can not make a connection even if I make a phone call. If you do that, I do not know why there is a phone number or a customer center. And you do not keep your promises. The date you promised to answer was already in the past. Why is your customer center so incompetent and unfriendly? I'm really angry.”

Helpful Report

Posted 8 years ago

“I have sent massages via Facebook and also left comments on cruise fashion posts on Facebook.... you have hidden my comments rather than reply!! Your customer services and order process is a joke.... I ordered items and 3 days later at 12.05 you told me two weren’t in stock... I sent an email at 6am Saykng to canceks the whole order as the items were part of two outfits and without all of them it was no good!! When I rang your customer services they told me that no one would have picked up the email at that time.... you can send the but can’t read them....! Instead of deducting the monies from the money I already paid you decided to take an additional money from my paypal meaning I had to wait 4 days for a full refund rather than the difference! All in all not a good experience!! I don’t even think you will bother to read this either”

Helpful Report

Posted 8 years ago

“I got wrong items， and after-sales service.”

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Posted 8 years ago

“I will be returning a top in the post. This low rating is due to the fact I cannot exchange stuff brought online in the derby shop. My partners birthday is Sunday and I have had to pay again until I get my refund. This needs sorting”

Helpful Report

Posted 8 years ago

“Still haven't received my goods from last week and the delivery driver signed on my behalf and still no items? Spoke to customer service and haven't heard back after 3 days of waiting”

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Posted 8 years ago

“Not answering mail, tried 5 times,”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,537 reviews