CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't tell you how disappointed I was to receive this order. 2 of the items are not what I ordered at all. 1 of the items does not look like the picture of what I ordered. And the condition the clothes arrived in looked like someone had just thrown them into a bag - apart from the dresses everything else was completely crumpled and crushed - I have taken a photo. I'm away on holiday for a few days and was planning to call customer service on my return.”

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Posted 8 years ago

“Item had marks on and condition was terrible. Returning item and cost me to return! Not shopping here again”

Helpful Report

Posted 8 years ago

“I have received a dirty and damage item. Ordered a shirt it was dirty plus a button is missing. The other shirt was all crumbled like if it was worn before”

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Posted 8 years ago

“The item you sent me had stains, one of the shoes was missing a tag and there was a pen mark.”

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Posted 8 years ago

“Well I understand that sometimes items do go out of stock, but unfortunately for me the items that went out of stock were the items I initially wanted. The rest were just added as I was browsing and thought 'oh seeing as I am paying a delivery charge, I may as well see how these items are.' I think when you cancel an item, you should give the customers a choice of whether or not they want the remainder... what if it was an outfit I wanted to put together? I feel like I paid a delivery charge for something I didn't really want (as I wanted the cancelled items more so). I hope this makes sense!”

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Posted 8 years ago

“Ordered belt size m,sent belt with a medium sticker but belt is an XL!!”

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Posted 8 years ago

“I have not yet received my order which was placed last Wednesday evening, last message sent 25th sept. to say on my way from yodel but nothing as yet? I paid £5.99 p&p and expected better, used other sites and much better delivery times”

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Posted 8 years ago

“Terrible customer service- extremely slow, not at all comparable to similar sites. Such a pity as this acts as a deterrent to ordering on the Cruise site.”

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Posted 8 years ago

“look the bag like a used one?the packing not good”

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Posted 8 years ago

“Sent me the wrong stone island jumper!!!It was cheaper than the one a order and still took the full price out for the other jumper!!and a think it's terrible that they charge you £6 delivery charge when half of the stuff you get are over £100!!!!'”

Helpful Report

Posted 8 years ago

“The product I received was faulty. I informed the Cruise team on Monday and I have had a reply on Tues and Wed, since then nobody has bothered to get back to me. I am disgusted that I couldn't have a replacement sent out to me as I needed it for the weekend. Awful customer service.”

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Posted 8 years ago

“This is a fraudulent transaction, this company has let the billing details and delivery address to be different on first purchase”

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Posted 8 years ago

“Poor quality clothing. Really disappointed”

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Posted 8 years ago

“I still haven't received my goods.”

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Posted 8 years ago

“We have contacted your customer service twice regarding wrong item delivery. My wife ordered a dark blue bikini (SMALL), product code YC 7478/91/100 our order number is CRU40000028526105 and we received a light blue bikini (LARGE). We contacted Monday and Wednesday still had no reply only a email stating they have received our query. Still in the dark has what is happening to our order if anything and what to do.”

Helpful Report

Posted 8 years ago

“i don't want to receive emails from you no more you are spamming me with emails and it is not necessary don't email me back from now on keep a distance please its over this was a one night stand not a relationship don't hola back at me”

Helpful Report

Posted 8 years ago

“Incorrect item delivered. Sent two emails and a tweet to date and no response to any.”

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Posted 8 years ago

“Still haven't received my parcel according to yodel has been delivered”

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Posted 8 years ago

“Ordered a jacket size 42 came with two size tags and real size was 62. Sent two emails and no one bothered to reply. Doubt I'll shop here again. Awful customer service”

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Posted 8 years ago

“Wrong shoe size. Has 36 & 38 on box. So they sent a 38. Fuming. No point sending back as loose more money on postage!!!!”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews