CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product dont come rigth.”

Helpful Report

Posted 9 years ago

“I ordered a polo top with you in a medium despite this you sent me a large with a medium label on it. I have since returned the item to you and cancelled my order. I sent an email to you expressing my displeasure with your service as yet I have had no reply. Will not use your online service again.”

Helpful Report

Posted 9 years ago

“I wanted to return a belt and emailed you with no reply? My Name is Chris Bown the return number which i posted back to you is 51194501. It was the belt and I requested another belt? cb@nationwideforklifts.co.uk Chris Bown 20 The Orchard Hepscott Morpeth NE616HT”

Helpful Report

Posted 9 years ago

“Was very disappointed that you can't return on line items to store it's the same clothes So therefore you have to pay to send it back then pay AGAIN to re order something needs to be done about this especially when the items are so expensive to buy in the first place I would appreciate if I could get some feed back on this Also the staff in your Glasgow shop made me feel worthless saying read the paper work and VERY VERY in helpful where more interested in talking to each other”

Helpful Report

Posted 9 years ago

“Still hasn't arrived nearly a week.”

Helpful Report

Posted 9 years ago

“I paid for an item and they send me another item a cheaper one and when I asked them to send me what I payed for you dont want to know the bullshit they where telling me !”

Helpful Report

Posted 9 years ago

“I will never buy anything on cruise anymore,bought 5 items and only receive 4 items,send an email to know why 1 item was missing from my package and and was told to send a picture of the package which I have done twice and since then never heard anything from them,bunch of cowboys,will never recommend this shop to anyone”

Helpful Report

Posted 9 years ago

“I placed this order on late Friday night and cancelled first thing on Saturday morning. I contacted customer service to inform and due to their no flexible working hours no one replied to me till late Monday morning and by this time it was too late to cancel. They also is no telephone number you can call to cancel. I requested my delivery charge back from Olivia in customer service and was told no. So not only did it cost me £5.99 for delivery it also cost £3.95 to return. I wouldn't shop there again due to the bad customer service. Now I'm out of pocket by £9.94.”

Helpful Report

Posted 9 years ago

“customer service operator refused to handle my requests apropriately and resorted to outright lies to cover up incompetence Rubbish”

Helpful Report

Posted 9 years ago

“They had a 70% discount on a set of clothing. I put some of these items in my basket and upon checking out the price went back to normal. I emailed them to explain and receive a portion of my money back and have hardly received a response. I have forwarded proof that I have paid a higher price than they were offering but their customer service agent Amy states she doesn't understand and can't give me a portion of the money back. Now I am still waiting for a reply but they have asked me to leave a review. Have shopped here before and had no negative experiences but it looks like I will no longer shop here and will go for a refund if they continue to not reply to my messages.”

Helpful Report

Posted 9 years ago

“Still not received my items now into ten day!!!!!”

Helpful Report

Posted 9 years ago

“I found it very frustrating that I couldn't contact Cruise by telephone and when I sent an email it took almost a week to get a reply!!!! Extremely poor customer service”

Helpful Report

Posted 9 years ago

“Received item quickly, but upon inspection item had mark on front and two faults (slight tears) on the sleeves. I emailed asking was it possible to return or even return in person as I live close by. email eventually came back stating sorry for faults, either return or send photos and possibility of reduction in cost ( I am aware item was already reduced) no mention of returning in person. I then sent photos of faults, but no reply for a couple of days, then email stating you had not received photos and needed photos in pdf format. i spent the best part of two hours downloading software and putting photos in pdf format. Again a few days past and a email returned stating you had not recieved photos again. I stressed throughout process i hadn't the time to be returning item via post and prob just as quick to drive there in person, i was also worried remaining stock would sell before you received goods back so needed a quick turnaround. Currently shirt sits in wardrobe still with labels on, I will wear it eventually but will be aware of marks on it. Sadly I wouldn't purchase from you again. I do appreciate buying clothing online does have a element of risk about it, but returning and communication should be better than this. Normally a returns label ( sometimes even freepost) would be included in the item to make it that bit easier. Normally I would not bother giving feed back but your questionnaire prompted me.”

Helpful Report

Posted 10 years ago

“Appalling after-sales who unaware of it's own offers! Gave me voucher code for items returned in accordance with it's Christmas returns offer. Eventually agreed to provide a refund.”

Helpful Report

Posted 10 years ago

“Do not order from this website. I ordered an item in January and never received product, I was never offered a replacement item nor a full refund. Very poor customer service.”

Helpful Report

Posted 10 years ago

“Have used cruise for many years. This will be last time , on line is horrendous service. Item was returned for refund they still haven't refunded me. No contact number on website. Just email service which they ignore as I've sent two. rang derby for number staff wouldn't give number manager refused to as to busy to get me number. yet someone had given it me previously there. Terrible customer service. Would not use again”

Helpful Report

Posted 10 years ago

“I received my order with marks on the front of my shoes and jumper was in poor condition and pluck on it. None of the items came in protective packaging.”

Helpful Report

Posted 10 years ago

“Faulty product”

Helpful Report

Posted 10 years ago

“Scammed me £751.00 I Placed an order on the 14-09-15 and still waiting for it to arrive its now 14-03-16 i cant believe i have not yet received my goods or refund what a joke will not recommend Cruise to anyone and will be calling my solicitor now.”

Helpful Report

Posted 10 years ago

“Probably one of the worst online shopping I have done. Cruise has NO customer service. No number ia listed to call as I had a question about my order, and when I finally refrived the number by calling one of the stores, noboy amawers the phones. I filled out the online question to customer service, but nobody bothered to answer. I received a notice that my package had shipped to the US the same day it was already attempted ro be delivered to me. i do a lot of online shopping, but never experienced such a bad customer service!! A real shame for an otherwise well reputed retailer.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,540 reviews