CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my I team over a week ago it is advising it's with the courier I have tried on several occasions to call and text the driver as advised but no reply. Your customer service are also trying to contact Yodel but I haven't heard back from then as yet this is a Birthday present!”

Helpful Report

Posted 9 years ago

“I was disappointed that I never received the promotional vouchers despite the offer still being advertised on a voucher code site, the customer service advisor told me that it shouldn't have been advertised! I then asked could the 20%friends and family offer be applied, I was told I would need to send my items back and re order them to get the discount. I just feel the customer service I have reviewed has been very poor thanks”

Helpful Report

Posted 9 years ago

“I ordered three items and one arrived faulty and the two other items were fine but one was the wrong size. Despite one item being faulty I had to pay for the return costing £8.50. That was over a week ago and I have still not received replacement items or indeed u correspondence from company. One unhappy customer!”

Helpful Report

Posted 9 years ago

“Customer service with cruise online is very poor and I would not recommend.”

Helpful Report

Posted 9 years ago

“Bought a pair of Micheal Kors boots as a present. Came in good time but how ever when I opened the box I had two different boots ! After waiting. On hold for 25 minutes I was told that the only way I could be guaranteed I would in fact receive the correct purchase was to reorder another pair whilst sending the two odd boots back for a refund as they could not keep me a pair back even though my purchase was not fulfilled!! This is really poor costumer service ! I have re ordered the pair as was a really good price and did not want to miss out now I need to wait up to 7 days + around 5 days for my full refund of 215 leading up to Christmas ! Cruise used to have a really good costumer service but this has put me off buying from them again Martyn Savage”

Helpful Report

Posted 9 years ago

“Expensive delivery charge and then you have to pay to send the item back off not very good should be free to send back”

Helpful Report

Posted 9 years ago

“Very disappointed jumper arrived with a hole in it packaging very poor no telephone number to call and no reply to my email. This was a present so not happy still have not heard from you?”

Helpful Report

Posted 9 years ago

“Have had a terrible experience with cruise online. Still awaiting a parcel I have not recieved. Have paid for it not recieved it and now it takes 14 days for an investigation and by the looks of it I won't have my order for Christmas. Would never ever order from this website again, caused me a lot of stress and without the Christmas presents I ordered.”

Helpful Report

Posted 9 years ago

“Been waiting for my orders over a week and still not arrived and customer service team not very good”

Helpful Report

Posted 9 years ago

“Ordered a belt, money got took from my bank. Waited a week over the delivery date to find out its lost. Now just wanting a refund. Dreadful service”

Helpful Report

Posted 9 years ago

“Very disappointed with your service. I still have not received my order I placed one week ago..”

Helpful Report

Posted 9 years ago

“Everytime I attempt to order something I receive an email saying the order has been cancelled as I need to prove my identification due to the large sum. This is ridiculous! The credit card company allows the transaction therefore you should too. I am not trying to get finance on a vehicle or something! I just want a few jackets for christmas. Over the last 6 month I have been rejected for about 5000 worth of clothes. I am sick of it and will not be shopping with cruise anymore. I would rather miss out on the offers and go to harrods/triads etc where they do not subject customers to feeling like a fraudulent criminal having to prove their identity. Also, how on earth do you expect your customers to send you all of the information you request? Particularly ones such as me who work away from home? Even if I was able to get bank statements from home etc and access to a scanner all within 24 hours, why would any person wish to send all of their information to an unknown person in order to purchase clothes in cash? I personally think your company needs to take a good look at this as I am not the only person to have been rejected and went elsewhere. Losing a lot of custom.”

Helpful Report

Posted 9 years ago

“Not very happy with the delivery service as when I arrived home from being out my parcel was just sitting on my front door step for anyone to just pick up.”

Helpful Report

Posted 9 years ago

“Hi I have been buying from cruise for nearly 25 years and on this last purchase it will be the last I ordered £1700 worth of clothes and in This order was a pair of Hugo boss white trainers size 7 On opening them they were clearly marked and had been worn .i contacted cruise straight away with my dissatisfaction and sent photos to confirm my disappointment at the item received . After a few days I received a reply asking me to send more proof of the worn Hugo boss size 7s (to me this was very annoying as if I was being accused of marking them ) I had searched long and high to get these trainers and on opening them was rather annoyed at them being worn and marked . A few more days had passed when I got a reply to say that it was getting sent to another department for discount .no where did I ask for any discount all I was asking was a new replacement sent to me and for cruise to pay the return postage for your faulty worn item . Today I have received a discount offer of 10% in which personally I think is rather insulting and on this matter I'm returning all £1700 worth back to youse for youse to keep and I will never spend another penny with cruise ever again due to the way this has been handled with yourselfs and lets just say am far from happy . I think your 10% reduction on the boss size 7 trainers is a insult considering these have been worn ,marked and the time it's taken youse to get to that decision is a joke . Not alone that youse are offering many other designer brands not faulty not damaged at 30% and these brands are more an expensive range than boss it will cost cruise more for the return postage for the trainers to be sent back to youse than your measly 10% youse have offered . So for your measly 10% youse have lost a valued loyal customer and a£1700 sale . Best regards L Kennedy .”

Helpful Report

Posted 9 years ago

“Really quick delivery and regular text updates are a nice touch.”

Helpful Report

Posted 9 years ago

Hi Russell, Many thanks for the review and glad to hear you received a good level of service. I think you may have got your rating back to front, would it be possible to amend? Many thanks, Sam.

Posted 9 years ago

“i didnn't receive the tie. I sent several emails and I got no response from customer service! Not acceptable!!”

Helpful Report

Posted 9 years ago

“Ordered a pair of size 7 shoes and a size 6 were sent out covered in dust. Disappointing. I won't be shopping with cruise again.”

Helpful Report

Posted 9 years ago

“I ordered a top for my partner when it arrived the logo on the bottom of the top was coming apart I was disappointed as it was a suprise for him. I asked my partner if he would like me to send it back but he has previously ordered me a moncler jacket for my birthday and after wearing it once the button came loose. He's sent it back to you but already it's been over 3 weeks to mend a button it's an absolutely ridiculous service. So because of this my partner didn't think it would be any use sending it back to you. It looked like it had been folded up in storage for a while and needed a good iron! Your store has designer goods at bad quality and I will not be purchasing any more items of you. Having to also email all the Time as Apose to speaking to somebody on a telephone is also very frustrating and disappointing”

Helpful Report

Posted 9 years ago

“Got sent a stone island jacket with out the stone island badge , sent back days ago still not heard a thing from your team or anything what so ever from anybody , pay a lot of money to cruise so you expect the best , not this”

Helpful Report

Posted 9 years ago

“I had to fight too hard. Customer Services made a mistake with my query and then they tried to make me believe that the mistake was mine!! Really poor customer service honestly from 1 to 10 I give them 3 points and just because finally they recognized their mistake and they fixed it.They really need a better training program, They don't even know what's the right size of clothes, shoes... I had to speak with Citizens Adviser bureau office and in that moment the customer service start being reasonable. To be honest, really bad experience, I don't think that I will purchase another item from this website, mainly because they mess up with the standardization of sizes in clothes and shoes, many people get confused and then because the customer service, they didn't know the right answer.”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,534 reviews