CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have been buying from cruise for nearly 25 years and on this last purchase it will be the last I ordered £1700 worth of clothes and in This order was a pair of Hugo boss white trainers size 7 On opening them they were clearly marked and had been worn .i contacted cruise straight away with my dissatisfaction and sent photos to confirm my disappointment at the item received . After a few days I received a reply asking me to send more proof of the worn Hugo boss size 7s (to me this was very annoying as if I was being accused of marking them ) I had searched long and high to get these trainers and on opening them was rather annoyed at them being worn and marked . A few more days had passed when I got a reply to say that it was getting sent to another department for discount .no where did I ask for any discount all I was asking was a new replacement sent to me and for cruise to pay the return postage for your faulty worn item . Today I have received a discount offer of 10% in which personally I think is rather insulting and on this matter I'm returning all £1700 worth back to youse for youse to keep and I will never spend another penny with cruise ever again due to the way this has been handled with yourselfs and lets just say am far from happy . I think your 10% reduction on the boss size 7 trainers is a insult considering these have been worn ,marked and the time it's taken youse to get to that decision is a joke . Not alone that youse are offering many other designer brands not faulty not damaged at 30% and these brands are more an expensive range than boss it will cost cruise more for the return postage for the trainers to be sent back to youse than your measly 10% youse have offered . So for your measly 10% youse have lost a valued loyal customer and a£1700 sale . Best regards L Kennedy .”

Helpful Report

Posted 10 years ago

“Really quick delivery and regular text updates are a nice touch.”

Helpful Report

Posted 10 years ago

Hi Russell, Many thanks for the review and glad to hear you received a good level of service. I think you may have got your rating back to front, would it be possible to amend? Many thanks, Sam.

Posted 10 years ago

“i didnn't receive the tie. I sent several emails and I got no response from customer service! Not acceptable!!”

Helpful Report

Posted 10 years ago

“Ordered a pair of size 7 shoes and a size 6 were sent out covered in dust. Disappointing. I won't be shopping with cruise again.”

Helpful Report

Posted 10 years ago

“I ordered a top for my partner when it arrived the logo on the bottom of the top was coming apart I was disappointed as it was a suprise for him. I asked my partner if he would like me to send it back but he has previously ordered me a moncler jacket for my birthday and after wearing it once the button came loose. He's sent it back to you but already it's been over 3 weeks to mend a button it's an absolutely ridiculous service. So because of this my partner didn't think it would be any use sending it back to you. It looked like it had been folded up in storage for a while and needed a good iron! Your store has designer goods at bad quality and I will not be purchasing any more items of you. Having to also email all the Time as Apose to speaking to somebody on a telephone is also very frustrating and disappointing”

Helpful Report

Posted 10 years ago

“Got sent a stone island jacket with out the stone island badge , sent back days ago still not heard a thing from your team or anything what so ever from anybody , pay a lot of money to cruise so you expect the best , not this”

Helpful Report

Posted 10 years ago

“I had to fight too hard. Customer Services made a mistake with my query and then they tried to make me believe that the mistake was mine!! Really poor customer service honestly from 1 to 10 I give them 3 points and just because finally they recognized their mistake and they fixed it.They really need a better training program, They don't even know what's the right size of clothes, shoes... I had to speak with Citizens Adviser bureau office and in that moment the customer service start being reasonable. To be honest, really bad experience, I don't think that I will purchase another item from this website, mainly because they mess up with the standardization of sizes in clothes and shoes, many people get confused and then because the customer service, they didn't know the right answer.”

Helpful Report

Posted 10 years ago

“Think it's a disgrace you's charge for delivery and returns as the sizes were not as they were displayed on the cruise website very disappointed I had to pay £6.00 delivery then £6.50 for the return of my 2 items so that £12.50!for something that doesn't even fit not happy customer and will not be shopping again on this website we couldn't even return to the shop which wouldn't have been so bad also no customer service landline for any help whatsoever very disappointed in this service.”

Helpful Report

Posted 10 years ago

“Wrong size twice, ordered size 6 shoes and was given size 7 shoes in a size 6 shoebox”

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Posted 10 years ago

“Think it's a disgrace you cannot return items to store that you bought online, your deliver charge is also a joke as it cost me £3.30 to return the item yet your charging £6 for deliver. Wouldn't be purchasing anything from your company again”

Helpful Report

Posted 10 years ago

“I have still not recieved my order , Yodel are the worst courier service in Britian and if i knew you were using them i would have shopped elsewhere”

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Posted 10 years ago

“I have not receive my purchase yet so not happy at all as the purchase was a birthday present for my wife birthday today.”

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Posted 10 years ago

“After receiving my order I realised that the bottoms for my jogger suit weren't there when I contacted cruise it took 2 days to reply I was so unhappy I decided to send the only half of the jogging suit I received for a refund, I then had to take a day off work to send it back as I work long hours and there's no post offices near me after telling a member of customer service this she didn't have another option for me, so in the future I think I'll leave ordering online from your store!”

Helpful Report

Posted 10 years ago

“Ordered a hugo boss tuxedo online. The tuxedo was fine but the packaging was absolutely disgusting!!!! It arrived in a black bag like a bin liner and the tuxedo was just folded away in there. Have some respect for customers. It was a £450 item. So make up your own mind people.”

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Posted 10 years ago

“Very poor and terrible customer service! i was given a product that was faulty. I have written tons of emails in order to get my refund. And now, they want me to be responsible for paying the custom fee for an item that was faulty. Such a disappointment. Never again, i will order from Cruise Fashion.”

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Posted 10 years ago

“Buy a £150 shirt and I have to pay £6 postage, the shirt does not fit so I have to pay £6 to send it back.”

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Posted 10 years ago

“Tried to cancel order few minutes after it was placed very poor communication I also sent item back next day recorded delivery and iv not had any confirmation as of yet if it was received but I have my receipt from postage company as proof would not recommend to anyone to order online at cruise much easier and pleasant at store/”

Helpful Report

Posted 10 years ago

“Poor service from a poor store, not happy having to pay to send product back that looked nothing like the way it did on website.”

Helpful Report

Posted 10 years ago

“I have not received my item and the customer service has not been helpful at all, I have been told 3 times that they are going to contact yodel then get back to me and this has yet to be done , I would like a full refund if This item hasn't reached me by Friday , my order number is 18662683”

Helpful Report

Posted 10 years ago

“I ordered some clothing items 11 days ago and have still not received them. I shop online regularly with different retailers and will absolutely not be shopping with cruise again. A six pound delivery charge is far above what other online retailers charge and for that I would expect to actually receive my delivery within 3-5working days! This is also out of line with other retailers who offer collect services at local stores and faster delivery for less money! Yodel, the courier company you have chosen to ally yourselves with, are utterly shambolic. They claim to have attempted delivery of my parcel but nothing was received. And since then there has been no way of tracking my parcel or rearranging delivery. I expected to have the items I ordered prior to an event over the weekend but as it has now been 11 days since I placed my order that has long since passed. I am really very angry at the service you are providing. It is not fit for purpose and not what I would expect from such a large company. I will be passing this on to friends and family and advising them to refrain from shopping here in future if this is the service we are to expect. I would hope to see some sort of apology made regarding this. The only thing I would say that was positive was that Olivia on your customer services team was lovely to deal with and very helpful. Kind regards Sandra Davis”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,541 reviews