CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't like the postal package deliver its too high. 6.99 is very high for the delivery price. I Was disappointed when i saw this price for delivery. And other shops delivery are free or to collect in store, if its higher than 50 pound then free delivery Well didn't have a choice toorder the bags.”

Helpful Report

Posted 9 years ago

“Extremely disappointed with the experience I have had with Cruise online. Firstly the item I bought was pretty expensive, £133 to be exact and I had to pay for a standard delivery which is poor but you know, not the end of the world. Secondly, the item unfortunately didn't fit or look as good as I thought it would so I wanted to send it back. Only to my horror did I realise that I would be liable for the cost?! So the bottom line is I have paid £16 to try something on. You need to keep up with the times and start offering what your competitors are, e.g ASOS nowhere near as premium as Cruise yet they offer free returns and next day delivery for £9.95 for a whole year. Won't be shopping online with Cruise again unfortunately.”

Helpful Report

Posted 9 years ago

“They sent me the wrong size (their fault) three weeks later I don't have a replacement or my money They don't answer e mails for three days I wouldn't buy a bag of crisps off these people”

Helpful Report

Posted 9 years ago

“Absolutely flabbergasted at the way my online order was presented to me upon receipt!! A Gucci item was threw in bubble wrap and in a black postal bag!! That was it!! Anyone who's expecting a Gucci item, that's had Gucci items before will NEVER be happy with this service!! No box, no Gucci ribbon or paper, I got BUBBLE wrap and a black plastic bag?? Gucci would be ashamed of the way this was given out and I've contacted them !! This was bought for a gift for a special day!”

Helpful Report

Posted 9 years ago

“The order arrived when I wasn't in, the courier put it in our brown bin, on the day it is collected, have been in touch with customer services & it has taken nearly a month for the claims team to get back & still waiting!!! Will never order in line with you again!!! I feel like I'm the one in the wrong, absolutely disgusted”

Helpful Report

Posted 9 years ago

“Absolutely terrible customer service. Ordered and paid for my order online and two weeks on I'm still waiting!!!”

Helpful Report

Posted 9 years ago

“Ordered trainers online on Boxing Day, sent confirmation that the courier had collected them, waited several days then called courier who said they didn't have them, emailed customer services and they said they were looking into it....that was 5 days ago and still no reply!!!”

Helpful Report

Posted 9 years ago

“I ordered a bag in the sale , it never came / A card was left by yodel stating that it was left in gas box - not there - called cruise and it had apparently been signed for yet the card stated it is in gas box - so no bag and I am now having to fight for money back - also bag I desperately wanted is now out of stock - very disappointed and praying matter is resolved so can at least get my money back”

Helpful Report

Posted 9 years ago

“Shocking I received an item which was a size bigger than I ordered I sent item back to be exchanged but no I got a partial refund I lost out on postage and packing to and from what a joke!”

Helpful Report

Posted 9 years ago

“Was unable to get the items i ordered. Bad response to an email i wrote in. Bery dissappointed with service as was not happy with final outcome.”

Helpful Report

Posted 9 years ago

“Ordered a jacket online over £500 - they took the money almost immediately. The jacket did not fit and they did not have a larger size so it was returned the same day I received it in the post. I tracked the item and it was received the following day! I am still waiting for my refund as I need the money to buy another item. They are too slow refunding!!!”

Helpful Report

Posted 9 years ago

“This will be the last time I shop with cruise. I ordered a Moncler jacket online to find it shoved in to a bag and mailed to me, considering the cost of the item there was no care or presentation taken in to consideration when sending the jacket. Unfortunately the jacket was too small so I attempted to return it to my local cruise store, they told me that they could not do this for some reason, again not a great experience. Finally when I received my refund I was not given a refund for the original delivery costs as is clearly stated on cruise's website. All in all a terrible experience.”

Helpful Report

Posted 9 years ago

“Sent me the wrong jumper”

Helpful Report

Posted 9 years ago

“Am very disappointed the type of service i have received email your staff member they didn't get back to me and they courier service you guys picked for delivery my parcel they are rubbish instead of delivering my parcel on 03/01/16 they just delivered it on 06/01/16 i have altogether £12 for this type of service and i have to contacted them 8 times because they not helping me at all over all am very disappointed”

Helpful Report

Posted 9 years ago

“I had to pay £12 to return my purchases there was no free return delievery service, this is very poor! I would like my money back!”

Helpful Report

Posted 9 years ago

“No dispatch email, no tracking. Poor communication, time between recieving item from when ordering is far inferior to competitors.”

Helpful Report

Posted 9 years ago

“Online is fine, but I went in store and the staff told me they could not order me n item in, even though I do this often? I told them this and then they tell me on we can but it would be quicker to order online as it could take 10 days to arrive to the store ? I presume like most retail shops they will get deliverys every other day. Just lazy staff who couldn't be botherd to help anybody. Stock levels in store were poor and the sale discount was very poor compared to other stored online. Not a great experience from a shop that was once great and with a great sale.”

Helpful Report

Posted 9 years ago

“Web site experience is ok. However, the delivery provider "Yodel" are very disappointing! Ordered a week ago and paid £6 for the delivery and still waiting. No updates from either Cruise fashion or Yodel on the delivery date and the on line tracking had not provided any updates for 3 days!!! Never again????”

Helpful Report

Posted 9 years ago

“I purchased a pair of jeans and on the description it said regular size jeans but when I received them they were skinny jeans I am not happy I had to pay extra fees to get these jeans because I live in the USA because of your mistake they don't fit me. And I sent 2 emails to you and never had a respond horrible service!!!”

Helpful Report

Posted 9 years ago

“Charge £5.99 for delivery and then use a third rate service: Yodel. Very different from the experience of other luxury online retailers like Matches or Net A Porter. Dress folded up into a zipped bag, others would deliver on a hanger in a suit carrier. Also charges the customer for returns, shocking. And to top it all sent out a dress with make up stains all over the neck.”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,534 reviews