CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the shop in glasgow on a warm sunday afternoon spent 15 mins walking around looking for gucci trainers tried to get a member of staffs attenstion 3 times by saying excuse me no answer too busy folding clothes, decided to leave as the staff were so unhelpfull. On the way out the manager was abrupt to us, decided to order online to avoid the rudeness of the staff. 6 days later still no trainers arrived find out there is a delay at the wearhouse. Not happy at all next time ill take my £300 else where!”

Helpful Report

Posted 10 years ago

“Delivery very slow took two weeks to send delivery out !! Customer service shocking ... Will not be shopping here again...”

Helpful Report

Posted 10 years ago

“It turned out that the bag was used and there was clear mark on the bag, so I sent it back immediately. So disappointed and I won't be shopping with them any more.”

Helpful Report

Posted 10 years ago

“Postage is way too high!!! Also items can be found a lot cheaper on other sites (flannels and Harvey nicks) I believe they mark up items”

Helpful Report

Posted 10 years ago

“Absolute disgrace. Ordered item on 05th August. Played £146 in total including delivery. Item did not arrive 10 days later. I called to be informed item would be dispatched next day. It was not. Had to call again for refund on postage. Due to delay in dispatch I had to purchase replacement item as my item was school shoes and my boy started school prior to receiving item. Asked for compensation. Was told not a chance. Very poor service. Not even a hint of remorse or explanation about late delivery until I called. Will neveruse cruise again.”

Helpful Report

Posted 10 years ago

“this is the second time Ive tried to order fro Cruise and both times the shoes have come in damaged. The customer service each time has been horrible . Their responces have shown they dont read your emails carefully or really care. The first time I had to have the credit Card Company dispute and credit back the charge and this time it appears to be going in this direction as well. Please do not put yourself through this by doing business with this company. I am an idiot for giving them a second chance”

Helpful Report

Posted 10 years ago

“Still not recieved my delivery yet no calling card left if i have missed the courier so i dont know what to do next would lime some feed bacn to know what to do next”

Helpful Report

Posted 10 years ago

“One of the souls were yellow”

Helpful Report

Posted 10 years ago

“I found some shoes i like, then i e-mailed them asking about the size - and they told me to follow their size-guide. Then i ordered the shoes and when they arrived the size wasn't right - so i e-mailed them that the size wasn't correct and their size-guide is wrong but after weeks of communication they still won't pay for my package-return.. they keep telling me that it is my own fault. won't ever buy anything here again - and i won't recommend other to do as well. This is very bad costumer care!”

Helpful Report

Posted 10 years ago

“This is the first time I shop at Cruise Fashion and I am really impressed with the speedy delivery,however,when I open up the package,I am appalled to see the condition of the bag! There are some marks on the front of the bag,and multiple scratch marks at the back of the bag and the dust bag,it was extremely filthy!Whilst I appreciate the bag is 30% discount off but I do not expect the bag in this 'condition' because had i known if the bag is in such a state,I wouldn't have paid £854 for it!sorry but not only at 30% off definitely!called up customer service to complain in the end and receive a mere 5% off which is absolutely pathetic and I really do not feel that Cruise really value me as a customer at all as I felt the 5% discount extremely patronising!i reluctantly accept the further 5% discount as I really really like that bag very much although I have to say this will be last time I will be shopping at Cruise!”

Helpful Report

Posted 10 years ago

“I am highly disappointed with the service at cruise. I ordered for two dresses, one of which was a two piece co-ordinate set, Cruise only sent me the crop top without the pencil skirt. i have called their customer assistance twice with the promise of calling me back after investigating my complaints which they never did. I am returning the order and will probably never use the Cruise online store again.”

Helpful Report

Posted 10 years ago

“My bag and purse took 1 week to arrive once it arrived bag was damaged it has cost me £11 to return so im out of pocket. Im hoping this can be resolved”

Helpful Report

Posted 10 years ago

“I still haven't received the jacket I paid £550 for and yodel tracking number is wrong and they can't place my jacket , very poor”

Helpful Report

Posted 10 years ago

“Slow service (postage and handling) yet expensive shipping charges. Nice products but bad customer service - in other words slow and unresponsive. Will not buy again.”

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Posted 10 years ago

“I think it's a terrible that you are unable to return items in store & need to pay postage. I had to pay for delivery & then £12 to return”

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Posted 10 years ago

“Never received my parcel still waiting for a refund”

Helpful Report

Posted 10 years ago

“Im very angry the way ive been treated i ordered trainers but they were wrong size sent them back to you and not herd anything or had my money back its ridiculous”

Helpful Report

Posted 10 years ago

“Ordered 3 items shipping was very fast but over priced shipping at £6 only recieved two items instead of 3 and had to wait 3 days for a letter to be emailed to send back”

Helpful Report

Posted 10 years ago

“Only sent one shoe, one week later I am still waiting on an apology and a discount as the partner shoe (which I eventually received) was damaged. Shocking customer service.”

Helpful Report

Posted 10 years ago

“I received my order from Cruise and was deeply disappointed with the packaging and wrapping of all 5 of my items. 2 pairs of shoes where the box was completely damaged and the dress that was ordered was stained all down the front and back. I am also deeply disappointed that when returning the dress I was ask to pay for delivery which came at a cost of £8.55. It is definitely not a website I would use again, I have ordered from Harvey Nicols and Selfridges where the service, delivery and packaging is a lot more sufficient and value for money for the same brands!”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,540 reviews