CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Will not shop with cruise online again. I went to return my shoes to the shop they where rude and unhelpful. I then had to post them back and I am still waiting on my refund. I will take all future custome to Harvey Nicole's”

Helpful Report

Posted 10 years ago

“The Jacket had been sent out with buttons missing on several different places, it appears not quality checks had taken place.”

Helpful Report

Posted 10 years ago

“I placed an order for over £2,000 worth of Gucci bags. They arrived in a jumble in a black plastic bag, some in dust covers, some without. I had to pay for delivery and then pay again to return them. The order took over a week to arrive. By contrast the order from Gucci itself came within a few days, beautifully packaged in dust covers and boxes and I did not have to pay for delivery or returns. I will not be ordering from Cruise again.”

Helpful Report

Posted 10 years ago

“Great coat but terrible shipoing. Waited in a full day when they said it would be delivered. It didnt appear and all the online tracking info said was that it was returned to the depot and would be delivered the following day. Again, I waited in all day and it got deluvered at 2045 hours!!!!”

Helpful Report

Posted 10 years ago

“This was a horrendous experience. I will absolutely not be shopping at Cruise again and would heavily discourage others from shopping there too. I ordered a dress online, after almost two weeks of no updates, I emailed requesting an update to be told my item had been flagged up for quality control as it had 'slight dust marks' and if I were happy to accept I would receive 10% off or I could return the item. Upon receiving the item, it is not at all as described - the 'slight dust marks' were in fact heavy make up stains and there was a rip above the zip. I emailed advising of this and that I would be returning as was totally unsatisfactory and the response was not helpful and very much trying to shift the blame. I will never shop at Cruise again and as previous stated, would heavily discourage anyone else from.”

Helpful Report

Posted 10 years ago

“I was horrified to recieve my item (£300 pair of shoes) in a completely destroyed box & in a material cruise bag with a hole in it. I then phoned customer services and had to plead with them to help me to which they eventually did. Will never purchase from cruise again. Terrible service.”

Helpful Report

Posted 10 years ago

“Shocking delivery time .. Waited over 2 weeks for my item and still waiting for my refund ..... On the plus side they did refund my delivery charge ..... Not impressed”

Helpful Report

Posted 10 years ago

“Staff took four attempts to answer a simple question - "can I have my goods delivered to a Cruise store".”

Helpful Report

Posted 10 years ago

“Expensive and slow delivery.”

Helpful Report

Posted 10 years ago

“The fact you cant return online goods instore is shocking, especially when you pay £6 for delivery and then have to pay the postage for returns. Must be the only shop that operates on this basis.”

Helpful Report

Posted 10 years ago

“Ordered two items in the sale after nearly a week of waiting got an Email to say one of them was out of stock now everyone else has sold out of what I wanted and I could have easily bought the samething elsewhere.Sort your site out this day and age it you don't have it in stock don't show it as in stock.Sent the one item back what did arrive.Been nearly 2 weeks still no refund.In the meantime ive ordered things from Italy and Germany and they both arrived quicker than this order so if you want a new outfit for New Years Eve 2015 order now should just arrive in time”

Helpful Report

Posted 10 years ago

“Worst online company I have ever dealt with. Delivery took forever and my emails were not replied to for ages! Awful experience.”

Helpful Report

Posted 10 years ago

“Delivery was suppose to be within 6 days however it took nearly 2 weeks. I ordered a vivienne westwood neckless but was sent earings. When I went to re-order this item it was no longer available. Luckely someone bought the earings off me, this saved me the hassel of sending them back and waiting for the money to be returned to my account. The delivery charge of £6 is extortionate especially when you wait 2 weeks and recieve the wrong item. :(”

Helpful Report

Posted 10 years ago

“I'm disgusted and won't use you again I ordered a gift to be delivered on 18th June which didn't arrive until 25th but was on sale on the 19th . I've repeatedly sent emails and haven't had a reply . I think it's disgusting how you treat people”

Helpful Report

Posted 10 years ago

“Trying to get a refund . Waste of time shopping with u ur rubbish”

Helpful Report

Posted 10 years ago

“Tried to buy the trainers in Aberdeen store but nobody was interested to help or serve me so had to buy online and get charged £6 delivery”

Helpful Report

Posted 10 years ago

“I even did not receive the dispatch email and the tracking number?The status of the parcel is always ready for ship?”

Helpful Report

Posted 10 years ago

“Not really in relation to the processing of my order but having made two purchases totalling over £500 over the last two weeks (most recent was yesterday) I received an email offering an extra 10% off. As a loyal customer that also shops regularly in your stores it sticks in the throat that when I contacted your customer services to cancel the order to try to get the additional discount they advised that I would need to wait to receive the goods and then return them (which will cost). Not very happy, I think I will take my business elsewhere in the future.”

Helpful Report

Posted 10 years ago

“Very upset with this company as I spent over a £100 on armani trainers only for them to turn up worn out!! I'm still waiting for my refund now! My advice do not use this website!!!”

Helpful Report

Posted 10 years ago

“Spent £700 on two items this month / last month and have shopped in Cruise for many years. Will never be spending another penny with them again due to the very poor service with these two items. (Canada Goose jacket paid for at Edinburgh store to get posted to me and Y3 trainers ordered on line)”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,540 reviews