CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of boots for my girlfriend for her birthday. When they arrived we inspected the boots and discovered that the boots had been previously worn. There was scuff marks on the soles the leather was cracked and the insoles were danmaged with nail marks. The box the boots arrived in was not the correct box for these boots. I Paid £140 for these boots from an high end fashion retailer I expect the service and products much better than this. I will be writing a letter of complaint.”

Helpful Report

Posted 10 years ago

“The 2 girls I spoke to on the phone at customer service are the only positive in this company, they were as helpful as they could be. Other than that, the company is awful.”

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Posted 10 years ago

“You'd be hard pushed to find a more appalling level of customer service anywhere on the planet, than with Cruise. My 4th attempt at purchasing from them (The previous 3 times they immediately took monies from my account for items that were out of stock), on this occasion I cancelled the item pre shipping, however three weeks on I am still without my refund, and not did I receive the item I purchased. Eventual emails from Cruise were cavalier in tone, and uninterested in my experience with them. I would wager any amount of money this company will be obsolete within 2-3 years, there are simply too many other companies doing what Cruise do, any awful lot better.”

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Posted 10 years ago

“Ordered a pair of trainers, and was sent a completely different pair, this has now happened twice. Not great service.”

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Posted 10 years ago

“Very poor service, item was ment to be new but looked worn and marked to me.”

Helpful Report

Posted 10 years ago

“Very poor was promised free delivery and then my order was cancelled and when I reordered no free delivery also very slow at processing orders PLEASE AVOID”

Helpful Report

Posted 10 years ago

“I received packages that it was very imperfect condition I'm really disappionted because of your irresponsible shoes packages.”

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Posted 10 years ago

“I received a completely different T-shirt to the one I ordered. Completely inkompetente!!! A massive disappointment as I was planning to take the T-shirt on holiday this will be the last time I ever purchase anything from Cruise or any companies related to Cruise.”

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Posted 10 years ago

“I have tried to buy a number of sale items from Cruise outlet and continually fail to receive these. Buying an item then being told sometimes a week later that this item is out of stock is unacceptable, especially when you have bought a suit for a wedding etc. Upon making an order I received no order confirmation email, and now have no trust in shopping within Cruise. I doubt I'll shop here again regardless of the low prices.”

Helpful Report

Posted 10 years ago

“I purchased my order over 10 days ago now and have yet to receive it. Your courier Yodel have failed to update their system and cannot offer me an answer to where my delivery is. I find this totally unacceptable, Yodel have shown a complete lack of professionalism and courtesy their attitude has been nothing short of disgraceful”

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Posted 10 years ago

“Ordered a pair Jimmy choo sandles for my wedding sent me ex displays that were all marks it took for me to make complaint with trading standards for you to swap them then when I went into swap them at Ingram street glasgow not even apology of manager really bad attitude my family and myself shop a lot in your store and I wouldnt step foot in it now you are a disgrace for a company”

Helpful Report

Posted 10 years ago

“I have not received my item and the courier advised only the paperwork was sent. When I tried to find out what was going on I went on customer service line hold for 25 minutes - ended up hanging up as it costs a lot. Then receive an email advising they will look into it, still not received my product!”

Helpful Report

Posted 10 years ago

“I had 4 out of 5 items cancelled 'due to the stock not exsisting' Bassically, waited 4 days before I even found that out! nothing was done, and eventually after 3/4 moaning emails, said I can have free postage for 1 item in the future.. it I decide to shop there again , shopping in store is great, but id advise not shopping on the website”

Helpful Report

Posted 10 years ago

“The reason I am giving one star to Cruise is not because of their service but the service of the courier they use - Yodel. After claiming they were delivering each day and many attempts of trying to reschedule I had to collect my parcel myself from the depot. Paying £6 for standard delivery which was unsuccessful and then travelling 16 miles to and fro the depot was not what I had expected. For such a high end store Cruise really should think of a better delivery service.”

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Posted 10 years ago

“Cruise Aberdeen-- very poor customer service. Two blondies very arrogant , they are new sales assistant, maybe just a year working there. They were very rude with me specially the tall one. I was going often to buy stuff there not anymore. They look at you from tips to toes. I won't come back.”

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Posted 10 years ago

“I ordered Ysl pumps from cruisethefashion.but they were damaged,has defect on it.of course you know about this defect and sold it,i send the photo to your customer serv ,they need 100 photos as i understand!exactly u know about defective shoes which u sent me but lie to me and i get very unsatisfied.!Nobody wants to solve my problem !just kiddin me asking several photos,invoice and etc.i said that i wanna keep them,and i lost invoice paper.bit no andwer after that!”

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Posted 10 years ago

“My package is lost at the moment.”

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Posted 10 years ago

“I found a jacket that I loved and bought, which was shipped internationally. I have ordered from international sellers many times, and agreed to the shipping charges. Unfortunately, the jacket did not fit properly, and when I tried to ship back, I found the shipping costs would be more than the cost of the leather jacket! I contacted Cruise for assistance and they said there was "nothing they could do," would not assist with discounted shipping or provide any customer courtesy. I was so excited to find this jacket but this experience has been the worst online shopping experience I've ever had. Terrible. I order from the UK all of the time and have never seen such exorbitant charges. Would never order from them again, and would not recommend.”

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Posted 10 years ago

“Still don't have my jacket”

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Posted 10 years ago

“A week after ordering from cruise I still haven't received my order have been trying to contact your courier without success .they have said online they have tried to deliver it & had left a calling card which wasn't there also I was in all day & didn't see a courier van .I'm still in limbo to were my order is .its been a shambles considering it cost me £6 p&p”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews