CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my delivery a few days after my order, it came packed in a bag, folded and creased, also came on a trouser hanger, different name on the hanger, i mean you buy a HUGO BOSS suit, and its delivered as if it was an ordinary TOP MAN SUIT, very disappointed, as i did’nt even get my refund for return postage? i wrote an email to complain with no response? Will not be surfing this website for sure, and i like buying clothes so its a shame to have such a big name company who cant even deliver there goods in a proper manner.”

Helpful Report

Posted 10 years ago

“This was my first time shopping at cruise. In purchased a beaded dress which came promptly and in fantastic packaging BUT the beads were falling off the dress. It should have not been dispatched at all. I fully appreciate it was in a sale but it was clear and evident that it was not merchantable quality, faulty (sale of goods act section 12). Very, very disappointed as I wanted it for a wedding. Would I use cruise again....let's see how quickly I get a refund.”

Helpful Report

Posted 10 years ago

“I ordered a bag and paid for so called next day delivery. The parcel did not arrive until over a week later, if you are going to advertise your delivery as next day then customers will expect it to arrive within a few days not over a week later, very unhappy with the service provided.”

Helpful Report

Posted 10 years ago

“One of the worst shopping experiences I've had, luckily my order actually turned up.”

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Posted 10 years ago

“Delivery just a joke i urge you do not use yodel”

Helpful Report

Posted 10 years ago

“A very poor customer service. Took 4 days to tell me an item was out of stock tried to cancel remainder of order and was told this had been done. No goods sent out but still took my money. Now two weeks after order was submitted I now have to raise a dispute through paypal as cruise will not refund me and say I have to go through paypal. This company seem to have no customer service when things go wrong. They start to ignore emails as I sent 1 a day for 7 days and they only responded when I mentioned paypal and the response was okay claim through paypal. No offer of a refund or trying to help. Cruise yes but unfortunately its on the titanic. Absolute disaster.”

Helpful Report

Posted 10 years ago

“i placed an order and evrything was great then i got a email 3 days later saying 1 item was out of stock then next day i got another email saying something else was out of stock and the next day so 7 days after i order 8 items i was down to 5 and it was a further 4 days later i recieved the good very disapointted”

Helpful Report

Posted 10 years ago

“i have placed an order and despite several emails with no reply, i still have not recieved my items? the money has left my account also......”

Helpful Report

Posted 10 years ago

“On the website product came up as being brown but on delivery was Kwaki green. Very disappointed as I trusted cruise before. Won't be shopping again”

Helpful Report

Posted 10 years ago

“You have to be kidding asking for this feedback .....an absolute joke of a company avoid at all costs customer care is useless .....unable to get my parcel from collect+ shop due to cock up by cruise ....no reply from emails and no contact number .....all in all I would never dream of using this company again ......”

Helpful Report

Posted 10 years ago

“Having still not received my item or a response to any of my email regarding where this item is. Service is dreadful, unless I receive a response by COP I will be contacting trading standards to report you.”

Helpful Report

Posted 10 years ago

“Excellent choice of clothing and some good deals on site however the delivery time experienced takes the shine off all positive points mentioned. To wait 8 days on clothing being delivered to your door is unacceptable. Luckily enough for me on this occasion i wasn't in any hurry to receive the items but I will certainly think twice at times when I am.”

Helpful Report

Posted 10 years ago

“Poor customer service, poor delivery service”

Helpful Report

Posted 10 years ago

“Items returned....security tag still attached to suit, this has happened now on more than one item I have received and I had the pleasure of having to pay to return!”

Helpful Report

Posted 10 years ago

“No comment,the item which has been ordered has not been delivered ! Really bad !!! I will never order anything from this website!”

Helpful Report

Posted 10 years ago

“Hello, My order was not delivered to the original address that I requested and I was given no explanation as to why this was. I then gave a second delivery address however you could not meet the timelines that I needed my order to be delivered for. I then gave another address for the order to be sent to and it has still not arrived. I have had no communication from you until being sent this email, this is not the first time I have had issues ordering from cruise clothing. Regards Lewis Churchill”

Helpful Report

Posted 10 years ago

“£6 for delivery is too much especially when it took 6 days to deliver! When item opened the box was marked the tissue paper inside the shoe box was all crunched and the boots were a different colour. Would liked to have awarded no stars as this is deplorable service”

Helpful Report

Posted 10 years ago

“I ordered my items almost 2 weeks ago and have not received them yet. I emailed customer services and received an automated reply telling me my email was in a queue??!! Quick to take my money but not so fast to deliver.”

Helpful Report

Posted 10 years ago

“Received a damaged bag and not received any response to my email within a week”

Helpful Report

Posted 10 years ago

“Abysmal everything. I don't expect to pay over £400 for a pair of shoes which come in a bashed up box with dirty marks all over them. When I e-mailed to make Cruise aware of my issue, I heard nothing back from the company so had to ring. When I rang, I was told a pair of shoes could not be held for me for exchange, because their systems wouldn't allow me to do it. When it was suggested that photos of the item were sent to management to consider some money back off my purchase, I was advised someone would be in touch with me that day. It's 5 days later now. Needless to say I will be returning the item and never using this company again.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews