CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment,the item which has been ordered has not been delivered ! Really bad !!! I will never order anything from this website!”

Helpful Report

Posted 11 years ago

“Hello, My order was not delivered to the original address that I requested and I was given no explanation as to why this was. I then gave a second delivery address however you could not meet the timelines that I needed my order to be delivered for. I then gave another address for the order to be sent to and it has still not arrived. I have had no communication from you until being sent this email, this is not the first time I have had issues ordering from cruise clothing. Regards Lewis Churchill”

Helpful Report

Posted 11 years ago

“£6 for delivery is too much especially when it took 6 days to deliver! When item opened the box was marked the tissue paper inside the shoe box was all crunched and the boots were a different colour. Would liked to have awarded no stars as this is deplorable service”

Helpful Report

Posted 11 years ago

“I ordered my items almost 2 weeks ago and have not received them yet. I emailed customer services and received an automated reply telling me my email was in a queue??!! Quick to take my money but not so fast to deliver.”

Helpful Report

Posted 11 years ago

“Received a damaged bag and not received any response to my email within a week”

Helpful Report

Posted 11 years ago

“Abysmal everything. I don't expect to pay over £400 for a pair of shoes which come in a bashed up box with dirty marks all over them. When I e-mailed to make Cruise aware of my issue, I heard nothing back from the company so had to ring. When I rang, I was told a pair of shoes could not be held for me for exchange, because their systems wouldn't allow me to do it. When it was suggested that photos of the item were sent to management to consider some money back off my purchase, I was advised someone would be in touch with me that day. It's 5 days later now. Needless to say I will be returning the item and never using this company again.”

Helpful Report

Posted 11 years ago

“Bought trousers and wasn't told out of stock for 3 days , then despatched a pair of socks for 6 pounds delivery which was meant to be next day but took 4”

Helpful Report

Posted 11 years ago

“The bag I received is faulty, cannot close the magnetic flap, also found scratches at the back of the bag. E-mailed customer service for full refund including postage, still haven't heard anything back yet. Cannot believe your website will sell bags with this kind of quality for such a high price. Completely not satisfied.”

Helpful Report

Posted 11 years ago

“Sent totally different shirt to the one I ordered and then I'm expected to pay for the pleasure of returning it due to Cruise's incompetence”

Helpful Report

Posted 11 years ago

“The fact that I am being asked by Cruise to write a review of my experience with them when I am still waiting for the item I ordered to arrive speaks volumes!! If you are reading this at Cruise, can I please get the shoes I ordered and paid for a week ago please?”

Helpful Report

Posted 11 years ago

“in one word, dreadful. Of the five items only one item was in stock! Cruise need to have better idea of stock levels for a better level of customer service. Your competition do this much better. I won't be shopping with Cruise again.”

Helpful Report

Posted 11 years ago

“I made two orders recently. The first was an order of approx 40 items totaling approx GBP 500. The latter for two items totaling GBP 160. When I made both orders, all items were in stock according to the website. The orders also coincided with the start of the further reductions across the site suggesting that it was just before sales increased as a result of the reductions. Whilst I received the second package of two items, and I had received confirmation of my first order in full, I did not receive the first order. I received a number of emails the following week informing me as various items from my order were going out of stock, but still no delivery. I tried contacting Cruise through the website to find out what was going on. No response. I tried through facebook where I eventually received a response only to be told that it had been referred back to the website. I then eventually received an email telling me my order had gone through to dispatch minus half of the items I had originally ordered. Then a day later I received an email saying my entire order had been cancelled because Cruise had failed to take the funds from my account. What a disgrace. I have ordered many times from Cruise before and have generally been happy, although trying to contact your Customer Services Department is impossible. And now I had my entire order cancelled through Cruise's incompetence. I have also previously publicised the good prices on Cruise but alas I do not think I will be doing this again. A very poor experience.”

Helpful Report

Posted 11 years ago

“I usually don't leave reviews even if it is a bad one but on this occasion I feel as if I have to. I made an order and nowhere on the delivery details did I see that you had to wait 3-5 days before delivery is dispatched, I only saw 3-5 days for delivery which I paid for, so I was more than dissapointed when I my order didn't get dispatched until 7 days later, after several emails I made to enquir what was going on. Within the space of time from ordering to actually receiving my order I ended up going to the glasgow city centre shop and bought it from there. I have sent my order from the website back and now waiting on a refund of the item & the delivery charge.”

Helpful Report

Posted 11 years ago

“Just awful, where do I start. Ordered a jacket and arrived 8 days later. Security tag still attached and wrong colour. Been emailing customer services but have been really unhelpful. Took jacket to local store but couldn't remove it. Was reluctant to return item at more cost to myself in delivery fees. Had my two latest emails to customer services ignored when asking about arranging collect plus. So my only option is to return the wrong coloured item at my own expense overall costing me around 20 pounds in delivery fees. Never again.”

Helpful Report

Posted 11 years ago

“I sent an email last Wednesday to say that a y3 polo shirt I bought had a stain on it . No reply as yet or call . I sent a msg on facebook on Friday . Reply to ask for my ref number and still no call back . I would apricate some kind of response today Thanks Chris rodgers CRUS40000014604904 07525712474”

Helpful Report

Posted 11 years ago

“Horrendous will never shop with them again. Goods I ordered were reduced in value by over £300 overnight. I tried to cancel the order Cruise would NOT help me. THEN THEY STOPPED delivery..........goods PURPORTEDLY returned to their returns address. I AM STILL WAITING FOR MY FULL REFUND. Diabolical............”

Helpful Report

Posted 11 years ago

“I ordered 2 ted baker bags which were a break bargain. Two days later I was told they were out of stock so i ordered 2 more - out of stock. I purchased them in store then my items started coming, having come back into stock. Finally I had to cancel my credit card to stop the orders being fulfilled. Not at all impressed”

Helpful Report

Posted 11 years ago

“I was very disappointment with both the website and the condition of the product I received. The bag cover was covered with black marks and smelt. I Just wasn't impressed!! Especially for the amount of money I had spent. I will be using an alternative in future. House of Fraser are a much more professional company that I usually use. I will most definatly be using them instead in the future.”

Helpful Report

Posted 11 years ago

“The jeans I ordered to wear specifically for that Saturday night arrived with the metal security tag on! Therefore preventing me from wearing them! I am deeply disappointed and frustrated due to this fact and that I could not gain any phone number to resolve this quickly! I have emailed customer services and still await a reply! This is now a week tomorrow since they were delivered and tag is still on! Looks like I won't be wearing them this weekend either! Poor poor poor!”

Helpful Report

Posted 11 years ago

“Will never buy from website again stayed home all day on Saturday was no show from yodel when spoke to customer services manager was told he did show so making me out to be a liar”

Helpful Report

Posted 11 years ago

CRUISE is rated 3.9 based on 11,540 reviews