CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tracksuit and only the top arrived. Was told to send it back for full refund and it's cost me £3.20 to send back which they said they would refund too and I never received that.”

Helpful Report

Posted 11 years ago

“It's been over 7 days and they have not sent my parcel to delivery company!! On top of not having one item I ordered. However the sale prices are v good!!”

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Posted 11 years ago

“I have still not received my items which were apparently dispatched on 21st January.”

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Posted 11 years ago

“Poor. Was sent item with security tag attached, returned it and they then told me it was out of stock. Also received wrong item on more than one occasion. It's a typical Mike Ashley place - cheap and poor service. Surprise they aren't stocking Donnay yet.”

Helpful Report

Posted 11 years ago

“To send out sunglasses without a hardcase and cleaner is the sign of a poor company .”

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Posted 11 years ago

“I was sent an item that was clearly in a used condition with the tags re-attached. There were marks on the fabric under the arms and a few stains on the fabric. This is the second time i have ordered from Cruise and both times i have sent items back for not being in new condition. For a premium brand site this is incredibly poor service.”

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Posted 11 years ago

“Toooooo small for the jeans, I usually wear a 32 size while this one is wired and its 32 fits like 30!!!!”

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Posted 11 years ago

“I still haven't receive my order. I got an email from Yodel whilst at work to say my order was delivered. I have since contacted them to let down know that my order wasn't delivered as I wasn't home to receive it. I was told that they are investigating and will get in touch but haven't heard back from them.”

Helpful Report

Posted 11 years ago

“hello, i received an already worn dress and immediately contacted the seller and sent pictures. after six days and one reminder of me i still got no decision. very poor experience. will have to contact paypal to get my money back. horrible.”

Helpful Report

Posted 11 years ago

“Ordered sunglasses from Website. I received my parcel quickly after point of order, however the sunglasses I received were not the ones I ordered. The ones I ordered were stylish aviators, the ones I received were plastic and tacky looking, something more akin to being bought in a cheap shop in Blackpool. To say I was annoyed is an understatement, and I queried why I was sent substitute sunglasses which bore no correlation to the ones I ordered. I was informed that this was a computer systems issue, and have been told I will receive a full refund.”

Helpful Report

Posted 11 years ago

“i am terribly dissapointed with your customer service, my name is kris donnell i live in wa perth australia. lately we had ordered a ralph lauren top and it came with security tag still on it. after emails back and fourth this top is till here in my house as you expect me to pay postage to send it back to be fixed??? disgusted isnt the word!!! and i have spent a fortune in your shop in glasgow and online over the years!!!”

Helpful Report

Posted 11 years ago

“A purchased a pair of size 9 shoes and Cruise sent size 11 it cost me £10 to return it plus I paid for delivery so a total of £16 for nothing. So no am not happy, I asked for my money via email and I had no reply.”

Helpful Report

Posted 11 years ago

“Bought a jeans weeks ago still haven't recieved it . They use yodel the worst u can get.”

Helpful Report

Posted 11 years ago

“I would like to find out where my order is. This was due for delivery on 29th December and I am still awaiting. When I try to phone your head office it just rings out. This item has been paid for however, no one has the decency to tell me what is happening. Customer service what customer service it stinks!”

Helpful Report

Posted 11 years ago

“Half my order was cancelled, after discussing with customer services for the first time the agent hung up on me. The second time I called the agent was very helpful. There are many online stores offering the same, if not better prices with free delivery. I have tried to stay loyal to Cruise ( mainly in store, but also online ) but after this incident I will have to consider the stores I use. Regards Steven Oldham”

Helpful Report

Posted 11 years ago

“It was disappionting as i made bulk order to maximuse shipment cost. Whilste i understand that a product could be out of stock, i was never giving an option if i wanted replacement of some sort. Surprisingly, one of the footware cancelled from my order because it was claimed to be out of stock is still on your website since my order till date. What a way to do business”

Helpful Report

Posted 11 years ago

“I ordered goods totalling £406 and was given a conformation email then I waited 13 days only to be told everything I ordered was out of stock even though it was still showing as in stock on the cruise web page then only a day later one of my items in my order was delivered to my house.Service was shocking.I shopped a lot with cruise in the past but I will no longer order from cruise in the future.I cannot understand why cruise charges a expensive delivery charge when others give free delivery after all your not spending pennies when you shop at cruise.I doubt I will hear anything back from cruise that seems to be the policy.”

Helpful Report

Posted 11 years ago

“Tried to order clothes before christmas and all my cards kept declining only on the cruise site. Ordered a jacket, got an out of stock message a week later. Ordered jumpers and shirts, got an out of stock message for 2 jumpers 3 days later and one of the shirts was loose in the package with an anti theft tag on. Ordered a CP company jacket last week and it's still being processed. Cruise online is a joke.”

Helpful Report

Posted 11 years ago

“Not got my item cruise says it has been signed for but I have proof it has not. YODEL left it in a bin! (On bin day) Also I have proof you sent it to wrong address which I have proof. Shocking customer service!”

Helpful Report

Posted 11 years ago

“Too or sizing info. Yodel delivery very poor and £10 to return”

Helpful Report

Posted 11 years ago

CRUISE is rated 3.9 based on 11,540 reviews