CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 weeks for delivery Product came poorly wrapped 30mins wait for customer service 1 week and still no reply to my complaint I was told items were out of stock a week after I had ordered them”

Helpful Report

Posted 10 years ago

“OK, granted i placed this order over Christmas, but my order wasn't delivered until the 5th of January. I did chase by email, twice, no response....i rang twice to be placed on hold for 20 mins, both times, and still didn't get to speak to an adviser....i gave up in the end as a premium rate number.... Order then just turned up, and one of the tees has holes in it!! We normally deal with our local shop, and have never had any issues....i wont be using there website again im afraid.”

Helpful Report

Posted 10 years ago

“Worst customer service ever. Never replied to ANY of my emails and I still am missing an item!!! DO NOT USE !!!”

Helpful Report

Posted 10 years ago

“This is the second time I have had terrible service from Cruise. It took over 2 weeks for my item to arrive. It was suppose to be posted next working day (as site says). Last time I oredered I received the wrong trainers and they were also faulty. So through your mistake it cost me postage money.”

Helpful Report

Posted 10 years ago

“The Oder I placed was out of stock and they still haven't refunded my after 20 days.”

Helpful Report

Posted 10 years ago

“They Emailed me to tell me part of my Order was out of stock so I tried to cancel immediately and they said it had already been dispatched.they said they would give a full if I refused delivery of the item . The delivery driver dropped the parcel off at a neighbours so I couldn't refuse delivery so I have paid full postage for an item I wanted to cancel and postage to send it back . I emailed customer services a week ago to explain it had been left at a neighbours so I was unable to refuse delivery and I still waiting for response”

Helpful Report

Posted 10 years ago

“Ordered items in the sale got emails telling all items except one out of stock email to cancel this item to be to 3 days after my email it's too late as it's out for delivery no response as to why one item that was supposedly out of stock is still showing online and no reply to further emails awful customer service.”

Helpful Report

Posted 10 years ago

“Didn't realise when you bought an item in the sale it was 'seconds'. Very poor quality, stitching all coming away, dirty marks on it, thread catch down the front of dress. Sent an email to cruise complaining and didn't get a reply.”

Helpful Report

Posted 10 years ago

“Pay for next day delivery and receive at a week later. Terrible service as this hasn't been the first time.”

Helpful Report

Posted 10 years ago

“Did not honor reduced price after items went on additional sale (even before the items were recievd!), Customer service was not friendly and did not respond to my complaint. I could not return the unwanted item to a Cruise store in town and had to pay 12 GBP shipping cost to return an overpriced item. I doubt i will ever buy from this store again.”

Helpful Report

Posted 10 years ago

“I paid £6 for next day delivery and it arrived 10 days later. Not impressed.”

Helpful Report

Posted 10 years ago

“didn't receive any despatch email after order was placed,called customer services 3 times and waited over 10 minutes each time with no answer, And when my order was delivered there was a security tag still attached to 1 of the items which I had to take to the store to be removed.”

Helpful Report

Posted 10 years ago

“Easy to order.No free delivery. Had to pay to return. Can't pick up or return to store if using online ordering. These are all things that come as standard with other websites. I don't think I would use this site again.”

Helpful Report

Posted 10 years ago

“Without doubt the worst customer service I have had of any online shopping experience.Total lack of response to email I would not use in future”

Helpful Report

Posted 10 years ago

“Wont happy with the fact u cant change size at the cruise store”

Helpful Report

Posted 10 years ago

“I recently was interested in purchasing a Hugo Boss shirt size 16.5 in the sale, I decided that if I may as well order a DKNY top and a pair of trainers, as they were a good price and it made sense as I was paying a delivery charge anyway. After completing the order I received a cancellation email for the Hugo Boss shirt and the trainers I immediately sent a mail to enquire if a size 17 could be included instead, I received no reply!! I tried to call customer care twice waiting for over 10 minutes with out being able to speak to a representative. A couple of days later I received the DKNY top which at £19.20 with a £6 delivery charge I would not have ordered as a lone order. The most annoying thing is that both the Hugo Boss shirt and trainers are still showing as available on the Cruise web site ( I have since reordered the Hugo Boss shirt 6 times over the next week receiving a cancellation email each time) Up to this I was a cruise fan using the Victoria Centre shop for several purchases and a couple of purchases from the sale online. I feel let down by the service I have received.”

Helpful Report

Posted 10 years ago

“Cancelled 2 of the items i ordered without telling me then still charged me £6 delivery which was a quarter of the price of the 1 remaining item, that i wouldn't have ordered unless I was buying the others, then I called up and was on hold for 40 mins. Useless!”

Helpful Report

Posted 10 years ago

“Some of the items which I ordered and that appeared to be in stock when ordering then turned out not to be a week later!!! Delivery was unbelievably slow also. I shop online a lot but would be reticent to do so with this company again”

Helpful Report

Posted 10 years ago

“Clothing came with a hole in and no invoice to return it. I had to print one at my own expense. I can only imagine that the staff at cruise thought I wouldn't bother to do so to return it. Cruise even expect you to pay to return goods that are faulty (contrary to law). I would not advise shopping with cruise online and I will never again do so myself.”

Helpful Report

Posted 10 years ago

“Ordered a pair of denims which stated they were regular fit but received a pair of skinny jeans.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews