CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bed delivery service, 12 days for delivery ok it was over Christmas and new year but everything else I ordered from all other shopping sites came within a couple if days so won't be shopping here again”

Helpful Report

Posted 11 years ago

“Placed order money was taken from bank twice. Order then took almost 2 weeks to arrive. Nobody on the other end of the telephone number provided on website... Started to think the page was some kind of fake site. Took me to threaten to report them to police before anyone replied to my emails”

Helpful Report

Posted 11 years ago

“Took my order online only to tell me days later its not in stock, the overall order took about 10 days to get here, very poor wont be buying here again...”

Helpful Report

Posted 11 years ago

“The items arrived not as described. It will now cost me money to return the items for your mistake. The items that arrived were slim fit and one was low rise. This was not described on the website and i have double checked this.”

Helpful Report

Posted 11 years ago

“avoid this company, accept your order then cancel items they take payment for”

Helpful Report

Posted 11 years ago

“I ordered shoes on Christmas day paid 6.95 delivery meant to be next day recieved them on hogamany eve tried to phone 4 times line ringing telling you to wait and then going dead. On hogamnay you then offered a further 20% off I contacted you to honour same tried phoning about 8 times at my expense and sent various emails none of which have been answered.”

Helpful Report

Posted 11 years ago

“handbag arrived with security tag still attached so wife could not use it for her birthday, the whole point of ordering it. Cruise contacted me via email offering no compensation for the embarrassment caused at my wifes expense as she had showed the handbag off to friends and then could not use it for fear the tag may set an alarm off. i agaon contacted Cruise questioning this and asked for a returns address. this was 3 days ago now and still not a word from your company. not happy......”

Helpful Report

Posted 11 years ago

“Customer service is appauling I phoned 6 times only to be on hold for over 15 minutes a time and still didn't speak to anyone I also sent over 12 emails no reply”

Helpful Report

Posted 11 years ago

“wrong belt was sent to me. I cannot return or exchange my product in existing stores.”

Helpful Report

Posted 11 years ago

“Hello, I've experienced many problems with my order and have been trying to contact customer services now for the past 7 days but no answer! Would you please call me on 07795260285 so we can discuss this matter further? Many thanks for your time!”

Helpful Report

Posted 11 years ago

“The speed of delivery was excellent. The quality of the item I brought was of the poorest I have ever seen which questions the authenticity of the product.”

Helpful Report

Posted 11 years ago

“Not informed stuff was out of stock until delivered, worst delivery service ever. Never dealing with cruise again. Poor performance”

Helpful Report

Posted 11 years ago

“Cruise are very bad for letting you order items on-line that they don't actually have in stock. They let you place your order and take your payment and then send a refund later. If you check availability once they email to say the item is not in stock, it can still be ordered on their web site, they even send email reminders that the item is still in your basket! As they charge a postage and packing fee, it is better to order multiple items at once. If you then find that something is not in stock it makes ordering one item very expensive!”

Helpful Report

Posted 11 years ago

“If you are using Cruise, do not assume you are going go recieve your order as I have continually received emails 4 days after ordering to say they do not have an item, or They have actually sent the wrong item. ASOS is a better option as although Cruise has a good range, it's only good if it is available. I would suggest they update their website in real time and stop sending poor excuses which a 7 year old could write by way of an "apology" They have cost me time and money in the last week with me now having to go back to a Vivienne Westwood shop I was in and did not get a shirt as it was cheaper on Cruise, only to be advised days later that it was unavailable. Very poor.”

Helpful Report

Posted 11 years ago

“One of my most awful online shopping experience ever. Purchased a pair of trainers sent the wrong pair. Tried to call no answer. Emailed explaining the situation was told noanager available on the day but will have the manager call me the next day. Never got a call so I decided to email again and again. No response. Will I ever shop with cruise fashion again NEVER! I have on total sent 8 emails and called all the numbers for customer service.”

Helpful Report

Posted 11 years ago

“Haven't received my goods but saying I've signed for them.”

Helpful Report

Posted 11 years ago

“Had to pay postage even though spending over £400. You use Yodel they are awful don't give a phone no and I still don't know where my parcel is. Poor service from a designer co. also 0845 no for you is no good. You need a normal landline no as most people use mobiles!”

Helpful Report

Posted 11 years ago

“Ordered two items - both delivered and the incorrect sizes received.”

Helpful Report

Posted 11 years ago

“they use yodel to deliver their goods, which was then lost. over 1 week ago i reported this and still do not have a refund. they havn't called me back like they promiosed or responded to my online enquiries. overall a very poor experience, i won't be recomending them to anyoneiknow that for sure”

Helpful Report

Posted 11 years ago

“Very unhappy with the delivery of my Michael Kors bag. Delivered to the wrong street & house & it was only through the honesty of the woman at that address that I received my bag! God know how many phone calls it would have taken to if anything get a replacement bag! You would think a shop like Cruise would have a better delivery system/workers working for them considering the price of their stuff. I will not be shopping with them again.”

Helpful Report

Posted 11 years ago

CRUISE is rated 3.9 based on 11,540 reviews