CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extreme disappointed with my order as it has arrived with the security tag attached !!! I will now have the inconvenience of taking it to one of your shops to have it removed, I ordetd online to avoid shopping in the first place . To make it worse it is a gift which will now be late, I will never shop with you again.”

Helpful Report

Posted 10 years ago

“The product ugg slippers were great .the delivery was very poor payed £6.00 for delivery for it take a week to come ,far to slow for the price .wont be buying from you again .”

Helpful Report

Posted 10 years ago

“very disappointed with your stock management and very late respond. I've ordered a pair of white shoes but you sent me black... the funny thing is the label on the box describes as white but actual product inside was black wrapped with broken paper that looks just like chinese fake one. ARE YOU SURE THAT THERE IS NO DUST BAG FOR THIS SHOES?? this is ridiculous stock management. i sent an email to customer service, i haven't got any answers what i asked but lots of adverts and this review form.”

Helpful Report

Posted 10 years ago

“There are two terrible shopping experience on me. The first one is I buy a ysl bag on your website it showed I am shopping successfully, then next day you told me the bag is out of stock. your service is very bad . The second shopping experience is that I buy a bag from your website and you give me a wrong bag and I return it to you. But you told me I should wait for 7working days to get a new one. Your service is extremely bad! I hope you will give me the compensation. Please check my order number and my post code is SO14 3PN. Please be responsible for your FAULTS!”

Helpful Report

Posted 10 years ago

“I received a Michael kors purse with no packaging and the tag inside the purse. It was just thrown into a black plastic bag and posted. I asked for some wrapping or a box and received a reply last Friday saying Stephanie in customer services would contact the warehouse for packaging but have heard nothing since. I have contacted Michael Kors and have been told all their products should come with outer protective wrapping etc when posted. I have emailed your customer service twice this week for an update but still nothing. I need this wrapping etc as I am to give the purse as a birthday present otherwise I will return it and demand a refund through paypal. My email address is lunat1234@yahoo.co.uk so I would appreciate a reply asap.”

Helpful Report

Posted 10 years ago

“The package didn't come and the shop doesn't solve it.”

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Posted 10 years ago

“no free returns, ill think twice before using cruise again”

Helpful Report

Posted 10 years ago

“The dress came with the security tag still on it. Needed the dress for a party so had to send the dress back. Sent it on Monday to yourself and this is Friday and I still have not had a refund or a email to say you received it. Very disappointed in the service and in turn will never buy from cruise again!!!!!!”

Helpful Report

Posted 10 years ago

“I still have not received my order I've emailed cruise and was told my item was left at no 77 having spoken to the resident at 77 no item was left. I spoke to my next door neighbour who had a yodel delivery form saying package was at back porch again no package there. Informed cruise and are still waiting on some form I need to fill out. Overall very bad first impression of buying online at cruise”

Helpful Report

Posted 10 years ago

“I ordered an Alexander Wang Rockie bag in the color Flamingo. It was stained. I'm In the process if returning the item. I had emailed twice on this matter & finally received a response. Also, I fid kit like the packaging of the item. I had to pay extra delivery charges which I thought were already included in my order. Disappointed!”

Helpful Report

Posted 10 years ago

“Not only had to pay postage for item to be delivered had to pay to return it as well adding another 15 to purchase won't be using them again”

Helpful Report

Posted 10 years ago

“Unfortunately not a good online shopping experience, due to the fact the security tag was left on the purchased item and had to be sent back to be removed, meaning my son could not wear it on the date he wanted it for! Although the customer services team have been very helpful dealing with this matter and organising for the postage to be refunded, it has been very inconvenient.”

Helpful Report

Posted 10 years ago

“Won't be shopping with yous again charged me 12 pound for posting my outfit back and did not refund my money back”

Helpful Report

Posted 10 years ago

“Firstly you sent me the wrong item, I then did not receive the item I initially ordered. You always took too long to email me back, one of your workers told me I would be reinbursed for the money I spent sending back the wrong item you have me but I did not.”

Helpful Report

Posted 10 years ago

“Ordered a tracksuit and only the top arrived. Was told to send it back for full refund and it's cost me £3.20 to send back which they said they would refund too and I never received that.”

Helpful Report

Posted 10 years ago

“It's been over 7 days and they have not sent my parcel to delivery company!! On top of not having one item I ordered. However the sale prices are v good!!”

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Posted 10 years ago

“I have still not received my items which were apparently dispatched on 21st January.”

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Posted 10 years ago

“Poor. Was sent item with security tag attached, returned it and they then told me it was out of stock. Also received wrong item on more than one occasion. It's a typical Mike Ashley place - cheap and poor service. Surprise they aren't stocking Donnay yet.”

Helpful Report

Posted 10 years ago

“To send out sunglasses without a hardcase and cleaner is the sign of a poor company .”

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Posted 10 years ago

“I was sent an item that was clearly in a used condition with the tags re-attached. There were marks on the fabric under the arms and a few stains on the fabric. This is the second time i have ordered from Cruise and both times i have sent items back for not being in new condition. For a premium brand site this is incredibly poor service.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews