CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise Aberdeen-- very poor customer service. Two blondies very arrogant , they are new sales assistant, maybe just a year working there. They were very rude with me specially the tall one. I was going often to buy stuff there not anymore. They look at you from tips to toes. I won't come back.”

Helpful Report

Posted 10 years ago

“I ordered Ysl pumps from cruisethefashion.but they were damaged,has defect on it.of course you know about this defect and sold it,i send the photo to your customer serv ,they need 100 photos as i understand!exactly u know about defective shoes which u sent me but lie to me and i get very unsatisfied.!Nobody wants to solve my problem !just kiddin me asking several photos,invoice and etc.i said that i wanna keep them,and i lost invoice paper.bit no andwer after that!”

Helpful Report

Posted 10 years ago

“My package is lost at the moment.”

Helpful Report

Posted 10 years ago

“I found a jacket that I loved and bought, which was shipped internationally. I have ordered from international sellers many times, and agreed to the shipping charges. Unfortunately, the jacket did not fit properly, and when I tried to ship back, I found the shipping costs would be more than the cost of the leather jacket! I contacted Cruise for assistance and they said there was "nothing they could do," would not assist with discounted shipping or provide any customer courtesy. I was so excited to find this jacket but this experience has been the worst online shopping experience I've ever had. Terrible. I order from the UK all of the time and have never seen such exorbitant charges. Would never order from them again, and would not recommend.”

Helpful Report

Posted 10 years ago

“Still don't have my jacket”

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Posted 10 years ago

“A week after ordering from cruise I still haven't received my order have been trying to contact your courier without success .they have said online they have tried to deliver it & had left a calling card which wasn't there also I was in all day & didn't see a courier van .I'm still in limbo to were my order is .its been a shambles considering it cost me £6 p&p”

Helpful Report

Posted 10 years ago

“I returned the shirt because the size did not fit. I returned it 1st class and I have still to receive a replacement or email and I have tracked the parcel and it was signed for on Tuesday.. This is now Friday and I haven't had a response. Extremely disappointed in the service.”

Helpful Report

Posted 10 years ago

“I received the display pair with scratches and a plain box not even the make of the trainers! Absolutely appaulled at the service.. Paying £200 for trainers to revive the display pair and £6 rediculous amount for postage! Horrible company!!”

Helpful Report

Posted 10 years ago

“One item was out of stack however it let me place the order, tried to cancel the whole order but wouldn't let me as admin don't work weekends. This is the second time I've purchased from you lot and will be the last !!”

Helpful Report

Posted 10 years ago

“Very loyal customer to Cruise and the Customer Service is terrible wanted to but a £460 jacket the Glasgow store told me they would order it in and call me 3 weeks later no call so called again spoke to another assistant promised a call back guess what no call, so ordered on line took over a week to come, this has happened a few times now to me, have recently emailed customer service about my loyalty voucher and guess what no reply”

Helpful Report

Posted 10 years ago

“Placed my order got a text to say parcel would be delivered on saturday. Then amother text to say parcel was delivered but parcel was not delivered. Yodel are saying that parcel was left with next Door neighbour but hasnt so now am missing my item :-(”

Helpful Report

Posted 11 years ago

“Placed an online order which was delivered by collect+. Arrived at the newsagent, but no release code had been sent so the newsagent was unable to give me my parcel even with the correct ID. Tried to contact Cruise via email, but no response for days! When I did get a response I was given the wrong release code! Contacted via email again, no response again for days. When I finally got a response the parcel had already been sent back! In the end I managed to get a full refund. There needs to be a better contact facility i.e. telephone number which could have easily solved this.”

Helpful Report

Posted 11 years ago

“I did not receive the item I ordered and The item I revived was unsuitable. I returned the item asking for an exchange as it was for a gift. I was told I could not exchange it add it had to be the same product. ...not the same product code! However in the returns and exchanges it states the same product. I wanted to exchange a vivienne westwood bracelet for a vivienne westwood bracelet. ... I have had to wait 2 weeks to get a refund and reorder as I could not exchange!!”

Helpful Report

Posted 11 years ago

“Ordered a Vivviene Westwood jumper and it came with a hole in the front !! emailed and phoned ,no replies for two weeks eventually received an email sent photograph of the said item and stillno word from cruise , still waiting for a satisfactory reply”

Helpful Report

Posted 11 years ago

“The treatment I received from your poorly ran sending out process was a disgrace and I will not be using your shop again I will also not be holding back to tell others of the shambolick service.”

Helpful Report

Posted 11 years ago

“Absolutely appalling place to shop online and store. Tried to purchase shoes in store when took them out of box they had been worn!!! Ordered them online and received complete opposite of what I ordered, navy canvas instead of white leather!!! Never again !!!”

Helpful Report

Posted 11 years ago

“Order took far too long to arrive after paying £6 for p and p Was ordered on Tuesday didn't arrive until the following week, I then had to pay again to return it. Far better service from mainline menswear . Don't think I will be using cruise online again”

Helpful Report

Posted 11 years ago

“I have been writing multiple times to the customer care (more than 10 for the past 2 weeks) and also used the contact option (question: Can I Cancel my order) on the site, to request for a return on my VAT (as my order is to Malaysia) and NO ONE has attended to it. Until today, there is no reply and my mails are ignored. My order number is CRUS40000015137110 There is no response and follow up. Please return me my VAT! I am still waiting! As of today (April 14, 2015) I have not heard from anyone yet!! Michael”

Helpful Report

Posted 11 years ago

“I Still have not received it yet.”

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Posted 11 years ago

“Great value for money and delivery time”

Helpful Report

Posted 11 years ago

CRUISE is rated 3.9 based on 11,540 reviews