CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuff is pricy, only worth buying on sale”

Helpful Report

Posted 7 years ago

“Bought two items online and others offline, I like this store”

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Posted 7 years ago

“Excellent service. First time use, very satisfied.”

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Posted 7 years ago

“Delivered sooner than expected so very pleased. Bit disappointed to see my £35 Calvin Klein had a sticker on them saying 2 for £50 (Not on cruise website) and also came in a bag saying “Flannels” which I didn’t quite understand.”

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Posted 7 years ago

“Great website Speedy dispatch But no free returns, make me think twice about another order!”

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Posted 7 years ago

“Quick and easy delivery”

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Posted 7 years ago

“I ordered a Paul Smith hoody from Cruise, which I couldn't find at any other retailer, and a Paul & Shark polo shirt, which was reduced by 50%, and was the cheapest that I had seen at any other retailers. This was great! I ordered on a Friday afternoon, and DPD delivered my parcel on the following Monday. I am delighted that Cruise use DPD, as I find they are the best delivery company. However, after spending £191 on items, I am appalled that I had to pay £6.99 for delivery. It is disappointing that there is no cheaper delivery option, and also that there is no free delivery after spending over a certain amount. I would buy from Cruise more regularly, but this charge puts me off. I find this charge unnecessary, especially when you consider that a rival retailer only charges £2.95 for the same service (and free if you spend over £150), and they even pack your items in a cardboard box all the way from their "END."”

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Posted 7 years ago

“Top was lovely,price great as in the sale,only cricism,shipping price too much compared to other clothing shops”

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Posted 7 years ago

“All goods delivered on schedule. Better than some other big sites I have used .”

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Posted 7 years ago

“Not sure if T shirt ordered was meant to be over sized or not but ordered a small and couldn’t get 3 of me in it”

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Posted 7 years ago

“Good service, but I think its even better if they include a free return stamp :)”

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Posted 7 years ago

“Need to return an item. I have tried to email you however the reply stated unable to deliver the message. The purchases were excellent apart from a hole appearing after trying on. I would appreciate some way of contacting you, as by normal email will not deliver and we did spend £510. Regards”

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Posted 7 years ago

“Spot on. Delivery price is abit steep”

Helpful Report

Posted 7 years ago

“Delivery charge is awful plus it’s very strange that you can’t get the order delivered to the cruise Glasgow store for free pick up!”

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Posted 7 years ago

“Avoided going into store as staff are very rude. ordered online no problem. Super Fast delivery...Thank you!”

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Posted 7 years ago

“Unfortunately item arrived without tge lens for the arm pocket. I emailed and reply was received the next day with apologies and a lens will be sent out. Awaiting its arrival.”

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Posted 7 years ago

“Good service and quick delivery. Really happy with service i recieved”

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Posted 7 years ago

“Just in time”

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Posted 7 years ago

“Great service happy with my goods .”

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Posted 7 years ago

“Very quick delivery,”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews