CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes were good but needed to return some as they were huge but i assumed that paying for delivery in the first place would mean i didnt have to pay recorded delivery to return items should be one or the other”

Helpful Report

Posted 7 years ago

“Selection of products and ease of use of the app is fantastic, however delivery costs are very off putting and non competitive if you only want to purchase 1 or 2 garments”

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Posted 7 years ago

“Always happy with my purchases from cruise. Only thing I would say is the delivery cost is quite high. Overall tho really happy.”

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Posted 7 years ago

“I got great service in Cruise Glasgow branch and what they didn’t have in stock they gave me the codes to purchase items online as they also checked to see if they available. Very welcomed customer service indeed.”

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Posted 7 years ago

“Discounted clothing”

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Posted 7 years ago

“Easy to use website and staff friendly, helpful in store”

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Posted 7 years ago

“Great service. Postage a bit pricey”

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Posted 7 years ago

“I was more than happy with my order! The delivery was extremely quick which was also great, however the only downfall is having to pay £6.99 when your already spending a good amount”

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Posted 7 years ago

“It would have been 5* but I feel the delivery charges are too much expecally when your spending so much money on stuff..”

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Posted 7 years ago

“Delivery on time”

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Posted 7 years ago

“Good service, however delivery charge is steep when compared with competitors who offer free delivery over a certain spend. Ie Pysche”

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Posted 7 years ago

“Lots of brands I like”

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Posted 7 years ago

“good selection of styles and designers, easy to use website, prompt responses. One thing stopping5 stars, delivery charges for everything every time!! Minimum spend I get, but if you spend regularly, its petty and tedious to be charged for delivery, no-one else I buy from does this!”

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Posted 7 years ago

“The clothing were really nice good selection of clothes Delivery was very punctual”

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Posted 7 years ago

“I think it should be free shipping over a certain amount spent just like most other online companies.”

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Posted 7 years ago

“My items were neatly packaged and arrived as scheduled within a couple of days. I am delighted with my 2 sweatshirts which fit me perfectly well.”

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Posted 7 years ago

“Quick delivery and the clothes fitted bar the jacket which was too large. Good service”

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Posted 7 years ago

“Helpful staff and good variety of clothing brands to choose from”

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Posted 7 years ago

“Top quality designer labels at affordable prices. Bad point is there’s no free returns. If you don’t know what exact size fits you, you end up losing out as it can be quite costly returning the goods.”

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Posted 7 years ago

“Paid for next day delivery and the goods were delivered the next day. However the tracking details for the parcel didn’t arrive until two days after the parcel had arrived!”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews