CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of designer labels. No problems with the ordering and the items I ordered were delivered on time and were true to the photos.”

Helpful Report

Posted 7 years ago

“Good service as usual but my biggest complaint with the Cruise/Flannels service is the ridiculous standard £6.99 minimum postage cost. Nearly every other online retailer offers a free delivery service,especially on orders of those value that are received by Cruise and I actively seek to purchase elsewhere first because of this out of principle”

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Posted 7 years ago

“Easy to order. Quick delivery. Well packaged.”

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Posted 7 years ago

“I got lovely jacket form you!”

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Posted 7 years ago

“Speed of delivery was exemplary. Ordered Sunday arrived Tuesday am. However the cost of delivery and return in this case shoes that didn't fit was prohibitive. £18”

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Posted 7 years ago

“Quick delivery and was kept updated with the progress of my purchase.”

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Posted 7 years ago

“Product was good quality , easy purchase system, we did have an issue with the courier delivering the item however it was resolved, happy with my purchase and would use again”

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Posted 7 years ago

“All perfect, but...compared to other clothing websites the delivery fee is a bit on the steep side!”

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Posted 7 years ago

“Fast delivery,well packaged product aswell as a good product”

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Posted 7 years ago

“No need to shop elsewhere, they’ve got everything on one site!”

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Posted 7 years ago

“Happy with the service overall.the best thing about cruise is that they gave us time scale of the delivery so I’ve made sure that I’ll be at home thanks anyway very happy with overall service and will order again soon”

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Posted 7 years ago

“Got new summer Moncler jacket (£480) . Got home and unfortunately found a flaw in it so had to drive back the 80 mile round trip to return it. Which was really disappointing with 2 young kids in Easter holidays in pouring rain. Ordered on line as wasn't another in shop, paid delivery to save me driving back and it came really quickly and in great condition.”

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Posted 7 years ago

“I like many of the ranges available, and outlet prices are welcome, however more needs to be done regarding sizing, Several times I bought items only to be disappointed .”

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Posted 7 years ago

“I think postage charges are extreme”

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Posted 7 years ago

“Item came the next day, but was sad to see that the box was dirty and it came in a flannels bag. Pretty good service and didnt mind the flannels bag but the dirt on a £450 shoes box wasnt what I was expecting. The postage packaging was good and the dirt must of came from the warehouse. If I was to buy those shoes again I probably would of went with another company but would use Cruise again for another items just not shoes.”

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Posted 7 years ago

“I would respect when the designer brands state the equivalent to the uk size”

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Posted 7 years ago

“Products well packaged and always quick on delivery.”

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Posted 7 years ago

“Would be helpful if online orders could be changed in store ie bigger size”

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Posted 7 years ago

“Good prompt service”

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Posted 7 years ago

“Excellent packing as always but slow delivery time for the price of shipping costs.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews