CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carriage charge is disappointing as sites like Hogo Boss offer their standard delviery charge FOC”

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Posted 7 years ago

“Communication is very good. Delivery of products is always swift”

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Posted 7 years ago

“Very happy, excellent and efficient in every aspect. However, the delivery charge was high but was very convenient and easy for me.”

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Posted 7 years ago

“Quick delivery, poor communication, had to ring up 3 days after order as did not receive confirmation”

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Posted 7 years ago

“Delivery was very fast. Came after 1/2 days of ordering. Only downfall was quality of versace wallet purchased as broke within a week of using it.. the leather peeled away from versace logo”

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Posted 7 years ago

“Overall i have a fast delivery and respond from the customer service. however, what I hope that can be improved are (1) the size guide shown is a general for all brand. it should be the size guide according to their own brand and fitting (regular, slim or custom). other website has size guide according to brand and fitting. (2) i was charged with custom in my country (Malaysia). typically from my other purchase for similar items, i never get tax/custom before. (3) the packing could have been better. no plastic cover for my polo shirt for Lacoste and Ralph Lauren.”

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Posted 7 years ago

“Rrrrrrrrrr”

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Posted 7 years ago

“Great service but Would be much better with free returns”

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Posted 7 years ago

“Quick delivery Delivery Notification Services Thank you ~”

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Posted 7 years ago

“My order was delivered really quickly and well packaged”

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Posted 7 years ago

“Great item great price quick service”

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Posted 7 years ago

“Order arrived on time”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“for the moment, I have not yet received my package and my products so I am not able to give you the slightest opinion. Sorry. D. Rom.”

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Posted 7 years ago

“Well packaged and speedy delivery. P&P charges are quite high though, even when spending over £50,£75,£100, where most online retailers offer free delivery.”

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Posted 7 years ago

“Good quality”

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Posted 7 years ago

“Great product at a great price”

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Posted 7 years ago

“Ordered on Saturday evening and received the order on Monday via DPD, which was really great. Items well packed with a zip bag for the garments. BUT delivery charge £6.99 is a bit steep (it was £5.99 on my last order) and I had to pay £8.55 postage costs to return one of the items because it didn't fit. I returned it the next day and was refunded 3 days later. So 5/5 for quick delivery and fast refund, but delivery cost and having to pay to return items is not so great...why not a free returns service like most retailers? I don't order very often from Cruise because of this, I would order more if returns were free.”

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Posted 7 years ago

“6.99 for standard delivery is ridiculous”

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Posted 7 years ago

“it’s got the best range of designer clothes by far compared to other stores”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews