CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I love shopping at cruise I would have given 5 stars but the delivery wasn’t great. We were due for delivery on Saturday and received a txt after staying in to tell us that delivery couldn’t be made. So we had to pick up Sunday morning from the depot, we waited 20 minutes at a window waiting for someone to open up after arriving at out alloted time. Normally delivery is excellent but this time fell short of the cost we paid. Placed another order with Cruise and once again same driver for DPD didn’t deliver our parcel. Once again we had to go pick it up at their depot. When parcel was collected we were given all sorts of excuses about why he didn’t deliver the parcel. Twice we have paid for delivery, twice we have had to go pick up the parcels NOT HAPPY with this service.”

Helpful Report

Posted 7 years ago

“Great communication. I ordered a pair of trainers but the wrong shoes came in the right box which was disappointing and there were the last pair. But overall happy with communication”

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Posted 7 years ago

“Delivery was great and on time however very expensive , especially when you want to also return something”

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Posted 7 years ago

“Competitive sale prices, quick order processing and deliver.”

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Posted 7 years ago

“Fast delivery satisfied customer”

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Posted 7 years ago

“The sale prices were very tempting and ultimately enticed me to make a purchase. However, on arrival my items were the wrong sizes than what I believed I had ordered. Therefore currently returned for an exchange to which I have had to pay the postage. 😡”

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Posted 7 years ago

“Good range of products but price of delivery is poor”

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Posted 7 years ago

“Some good sale deals, shame that even spending £400 you still don’t qualify for free delivery or returns”

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Posted 7 years ago

“The purchase and the delivery were fast.”

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Posted 7 years ago

“Helpful staff. Lovely early sales.”

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Posted 7 years ago

“Quick and reliable postage and good updates, only problem is you need to use real models, the jumper i ordered said the model was 6ft wearing a medium and im 5'9 and the jumper was way to small”

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Posted 7 years ago

“Really lovely MK bag for my mother’s birthday gift and fast delivery. Thank you”

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Posted 7 years ago

“Quick delivery, good price for the stuff I bought. But just it doesn’t come with a box as I paid over £200 for it for a gift. It doesn’t look too good. That’s why give 4 stars.”

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Posted 7 years ago

“Only thing that stops me giving £5 stars is the price they charge for delivery especially when much cheaper clothing sites are far cheaper if not free”

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Posted 7 years ago

“It could have been 5 stars if offered a free bext day delivery.”

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Posted 7 years ago

“This shop has what I want”

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Posted 7 years ago

“Loved my Michael Kors bag, was delivered very quickly. Must say thought for spending over £130 free delivery would be provided like 90% of other retailers .”

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Posted 7 years ago

“Order completed online & delivered very promptly.”

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Posted 7 years ago

“Good service but delivery options are too limited. A next day or Saturday AM option would be useful”

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Posted 7 years ago

“GOOD SALE BUT CARRIAGE IS EXPENSIVE AND IF YOU WANT TO RETURN ANYTHING - YOU HAVE TO PAY TO RETURN IT. BIT MUCH TO BE HONEST”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews