CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

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Posted 7 years ago

“Delivery was a nightmare..left instructions for safe place and didn’t get the parcel till a few days later due to delivery guy not reading the instructions. But pleased with purchase.”

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Posted 7 years ago

“Great product, fast delivery.”

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Posted 7 years ago

“Got my delivery on time”

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Posted 7 years ago

“Cruise has great choice and offers the latest trends and designers under one roof.”

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Posted 7 years ago

“Everything was perfect. Disappointing that there’s a delivery charge though- understandable for smaller items but not if you spend £200+.”

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Posted 7 years ago

“Items very well packed , and great range of sizes . Only moan is expensive postal cost”

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Posted 7 years ago

“Staff were very helpful in helping me with my purchase!”

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Posted 7 years ago

“Great choice of designer clothing .Shopped in store for years and recently started online shopping but you do need to reinstate some sort of loyalty program as people can spend a massive amount on some of your lines with no incentive”

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Posted 7 years ago

“Top brands availible”

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Posted 7 years ago

“Quick delivery however it is annoying you have to spend £7 on delivery when you've spent over £200!”

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Posted 7 years ago

“Speedy service and quick delivery if not a little expensive. Im always disappointed tho when a £400 item is tossed in a plastic bag for delivery. Take some pride and maybe make a nice box ... usually purchase direct from stone island because of this stuff”

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Posted 7 years ago

“Good selection of designer gear”

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Posted 7 years ago

“Very efficient service online, only thing the box the clothes came in was dusty and battered, which didn't look good as they were a birthday present for my son”

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Posted 7 years ago

“Product came quickly. Box was slightly damaged but product was fine However: I felt robbed paying the delivery fee £6.99 for standard delivery”

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Posted 7 years ago

“thanks for cruise.”

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Posted 7 years ago

“Great products and delivered on time every time”

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Posted 7 years ago

“I feel that cruise are very quick in there deliveries, however I also feel that given the amount of money some customers spend, that they could possibly look at having free delivery and returns. Other than that very good.”

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Posted 7 years ago

“Overall good experience, fast delivery and good product. Only downside is price of delivery £ 6.99is a bit steep”

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Posted 7 years ago

“managed to get the item i was looking for”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews