CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web site, good service. Wife likes Louboutin so more of this would be good. Regards,Stuart”

Helpful Report

Posted 6 years ago

“Love the items for sale in Cruise, some a bit too expensive for me but that’s life. Only down point I have, and I get there will be reasons for it, is their delivery/returns policy. I bought an item and paid £6.95 delivery (which is quite steep) the size was too big but instead of taking back in store and getting a refund, I have to pay to deliver it back to them. My wife gets deliveries from zara online but if she doesnt like it, she can return in store. You are asking customers to pay alot of money for their items already, please dont ask them to pay more to return it. Not a good policy.”

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Posted 6 years ago

“I always shop at cruise it's worth your money”

Helpful Report

Posted 6 years ago

“Quick delivery and a good price jacket in a sale. I had to return the item as the sizing was way out (not Cruise's fault). However, many online stores offer free returns and it cost me £8 to return. If in the future there are similarly priced items with different stores and one offers free returns, I'd go with the one offering free returns. Saying that, the replacement jacket was also sent out quickly.”

Helpful Report

Posted 6 years ago

“Perfect. Delivered really quick and what I ordered”

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Posted 6 years ago

“I was very.happy with my Item..”

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Posted 6 years ago

“Great selection of designers , however the lack of an option of “Picking up in store” is very disappointing. The use of , what appears to be generic size charts is also frustrating, my last purchase , a Kenzo zipped gardigan, being a 44” chest the size chart would suggest the XXL was the idea size to order, on receipt it was far too big , not surprised when it measured in excess of 49”.”

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Posted 6 years ago

“Would be an easy 5 stars if returns were free. Top quality clothing at affordable prices. You need to know your sizes before ordering or be prepared to pay a lot for returns. 90% of my clothing comes from cruise. Always a happy customer.”

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Posted 6 years ago

“Great service fast delivery was here the next day as promised. Good all round service”

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Posted 6 years ago

“Jewellery items look larger online they need to be displayed on a model . The earrings and watch are a lot smaller than i thought, also delivery cost too high for the money spent it should be free when spending over a certain amount ! .”

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Posted 6 years ago

“Always an excellent selection of clothes and fast delivery. Think the delivery charge is steep considering the amount being spent on items.”

Helpful Report

Posted 6 years ago

“Speedy delivery but think it’s terrible that I have to pay for postage to send something back, even when it’s faulty!”

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Posted 6 years ago

“Beautiful polo shame about the price”

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Posted 6 years ago

“great service will definitely be using this again”

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Posted 7 years ago

“Been shopping at cruise since it opened online and the derby branch. Always have something I like and have regular sales. I recommend cruise to anyone 👍”

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Posted 7 years ago

“Always have a great selection to pick from and up to date fashion. The postage is very expensive compared to other retailers”

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Posted 7 years ago

“Would be 5 stars apart from the costly returns policy. No complaints, products well packaged and as expected. Website could be better. Be sure not to order too much in case you have to pay to return items.”

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Posted 7 years ago

“.”

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Posted 7 years ago

“Cool services”

Helpful Report

Posted 7 years ago

“Great service/product but would expect free postage.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews