CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process and delivery very good!.”

Helpful Report

Posted 6 years ago

“Excellent vendeur avec des produits authentiques très fiable et rapide dans le service de livraison”

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Posted 6 years ago

“Very efficient. Clothing comes in a nice bag. My lads Viv Westwood jeans were too big at a size 32 alrhough I realise that’s down to the designer. Really good prices!”

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Posted 6 years ago

“The site offers a large range of clothing from some great designers. I feel that offering a collect in store service would add value to the brand as the cost of delivery would hopefully be reduced.”

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Posted 6 years ago

“I’m very happy shopping with Cruise!! Best prices..I recommended to all my friends Only one issue..,sometimes the size doesn’t match..”

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Posted 6 years ago

“I love shopping at cruise However Paying for postage when ur items can be expensive is ridiculous There should be a certain amount u spend and get delivery free Especially for returns I can’t believe I have to pay especially when companies like boohoo offer free postage and free returns!”

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Posted 6 years ago

“I’m overall happy with my order, it’s just my gucci shirt didn’t come in a box or a bag, it was just loose in the bigger bag.”

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Posted 6 years ago

“Coat arrived as advertised. Super speedy delivery, usually have to wait a few days extra for delivery to Northern Ireland. Would have been 5 stars if I could have collected my parcel from the Belfast store.”

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Posted 6 years ago

“Products top quality like always! Shame that parcel wasn’t received in time frame which caused a lot of stress trying to track & a day late”

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Posted 6 years ago

“Second time I have purchased from Cruise online and cannot fault them. Items have arrived on time and packaged well. If I had one point to make it would be around the cost of their standard postatge which does compared to a lot of other similar sites to be quite high, that and the fact there is no option for collection.”

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Posted 6 years ago

“Good shop, delivery charge is a disgrace”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“I am a regular customer with cruise flannels and van mildert buying for.my son.and.daughter I recently purchased trainers one boss and other.everyday puma but puma were in nd sports.and office.for.39.99 and I bought them.from yourself.and 45 plus postage and packing disappointed and will be shopping about it's annoying as I will be buying more trainers.etc.so.looking for the best deals”

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Posted 6 years ago

“Love Cruise ! Just think the postage charges are too high”

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Posted 6 years ago

“Item ordered out of stock. Surprised to see still being advertised”

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Posted 6 years ago

“All good a Except one top to big”

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Posted 6 years ago

“The items were nice however I had to return boots. I didn’t feel the return options were great. I didn’t want to return them but had to because they didn’t fit. I’ve never had that problem and have a few pairs of these boots so I didn’t think it would be a problem. I had to select “changed my mind” which wasn’t the case. I’ll also only order from shops with feee delivery- especially since I spent quite a bit - and free returns.”

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Posted 6 years ago

“I like using cruise . Wish never have to pay for postal”

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Posted 6 years ago

“My only gripe is the cost of postage and packaging and returning the item if not suitable. Considering i normally spend in the region of £300 to £400 each time i order the p & p should be free and returning too or at least be able to drop off at a store.”

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Posted 6 years ago

“Good quality and true to size”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews