CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful well made jacket which my son is delighted with. My only complaint is the cost of shipping the item which was £7. I had to return the item at my own cost £8.30 recorded delivery. Why is it not possible to return to your local store?”

Helpful Report

Posted 6 years ago

“Even though a couple of days late on arrival I was very happy with my parcel, freshly packed in a selophene bag and tissue paper! 👌🏼 Happy customer! 🌟”

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Posted 6 years ago

“Good variety but would like to see more in the outlet section especially a wider selection of sizes even if the stuff is a few seasons old still add them to the outlets just size runs on it aren’t the best but still overall really happy with the service provided👍”

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Posted 6 years ago

“Great site easy to purchase and exellent delivery.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Quality product however I spent £75 on a Tshirt to then have to pay £6.99 delivery even to local pick up rip off if I had more time I would of went else where !!! Most places do free delivery over £50 or £2.99 !! Has really put me off shopping with you again!!”

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Posted 6 years ago

“Good choice of clothes. Some shop staff not so friendly.”

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Posted 6 years ago

“Delivery arrived promptly and was kept up to date on the tracking of my parcel. Both items have arrived in a lovely black zip bag and packaged well. Thank you.”

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Posted 6 years ago

“The delivery was much quicker than expected and to a very high standard. My item came in perfect condition. The only thing I could criticise was the fact I was unable to click and collect the item from your Edinburgh store, otherwise amazing service and il definitely be back.”

Helpful Report

Posted 6 years ago

“I buy a lot from Cruise however as a regular customer , there should be better rates for international shipping. I pay every time I order to get merchandise to my California address. Wish I would at least get a discounted rate occasionally and make some saving on shipping costs as sometimes I decide not to order as the cost of item doesn't merit the shipping. Thanks”

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Posted 6 years ago

“Ordered my clothes, got them eventually but that was more a DPD issue than cruise.”

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Posted 6 years ago

“Fast delivery, just a little disappointed that the belt I ordered didn’t come in a box but in bubble wrap 😢”

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Posted 6 years ago

“They did not deliver it next day as I requested it and pay more money for it”

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Posted 6 years ago

“I have not received my gift voucher for the value of 50 GBP. Please check it.”

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Posted 6 years ago

“Order & delivery was very quick & easy my only grump was the £6.99 delivery charge think it's a bit over prices”

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Posted 6 years ago

“Always a quality service and amazing brands.online side is amazing but the in store staff have always let you down .”

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Posted 6 years ago

“I’m always happy with any cruise delieveries or in store services. However, the charge of shipping often puts me off ordering online. I think the shipping cost should be reduced or offer free shipping on orders over a certain value.”

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Posted 6 years ago

“Order was delivered quickly with a message telling me what time it would be delivered. Very efficient. Will use Cruise again.”

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Posted 6 years ago

“Cannot complain about clothing high aquality great choice. On the other hand paid 7quid delivery. After spending hundreds. Clothes bundled into a bag and sent out. No special touch”

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Posted 6 years ago

“It’s a very good website with many clothes with good prices and variety only disspaoting thing is how long a refund takes”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews