CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything good with cruise but need to drop the delivery charges for to expensive puts you off ordering online.”

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Posted 6 years ago

“Delivery charge was expensive even though I had to pick up from Halfords! Everything else was fine”

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Posted 6 years ago

“great online service,very slow dispatch but I suppose it has to do with the holidays”

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Posted 6 years ago

“Went to shop in Glasgow a complete waste of time Nothing in stock that I requested And as for the shop assistants a total not interested too busy talking to each other When I asked for what I needed a shrug of the shoulders and told that they didn’t have any No offer to check where I could go to get it I came home and went online and got everything I needed delivered to my point of contact Online service excellent Shop service needs looking at especially when businesses are struggling for customers”

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Posted 6 years ago

“Amazing service. But delivery prices are very high, £6.99 for standard and £9.99 for next day😳😳”

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Posted 6 years ago

“Everything turned up the next day even at busy Xmas time so I'm more than happy so thank you”

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Posted 6 years ago

“Precise in delivery”

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Posted 6 years ago

“Item arrived promptly, packaged well, liked the bag that it came in. Will use again”

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Posted 6 years ago

“good item ,quick service.”

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Posted 6 years ago

“Nice shoping in cruise”

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Posted 6 years ago

“Purchase good quality. Delivery postage far too expensive for an item at that price.”

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Posted 6 years ago

“delivery charge far too high considering the cost of clothes in cruise”

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Posted 6 years ago

“Good quality clothing, well wrapped and good delivery service. However I think £6.99 delivery cost is a bit steep. I think you should be able to order for store collection free of charge.”

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Posted 6 years ago

“Only complaint I have is not receiving tracking numbers more quickly other than that everything else is fine.”

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Posted 6 years ago

“Bring back the cruise loyalty card I used to have. It was a massive insensitive to spend.”

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Posted 6 years ago

“Having shopped many times online and spent a considerable amount of money if find it astonishing that I still have to you're ridiculous and over priced delivery charge if these charges continue I will stop shopping here,GET IT F**KIN SORTED.ASAP.”

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Posted 6 years ago

“Had very good options although the delivery wasn’t that quick.”

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Posted 6 years ago

“Good quick service although as always I was disappointed in postage costs when I spent over £400, it wasn’t the correct size so I had to return it which means I’ve spent over £15 on nothing...most stores offer feee postage over a certain amount and postage paid refunds, apart from that service was great.”

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Posted 6 years ago

“Still waiting for notice of goods to be exchanged , change of size required , sent back / tracked and been delivered 3 days ago but no notification received of this yet”

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Posted 6 years ago

“Delivery charge is high for standard delivery”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews