CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great user experience when shopping online and lots of choice. My only gripe is the very high delivery cost. I live in Newcastle so would have liked to have seen a click and collect option so I had a choice rather than be forced to pay £6.99 for delivery. It meant my bargain sale item priced at £18.99 wasn’t as much of a bargain by the time I added on the delivery charge.”

Helpful Report

Posted 6 years ago

“The online shopping experience was fine, would’ve been a 5 star review if it was free shipping - very expensive to be charging £6-7+ for delivery where other ecommerce business don’t charge at all or is purchase value is more than X.”

Helpful Report

Posted 6 years ago

“Delievery prices are very expensive”

Helpful Report

Posted 6 years ago

“Not many sizes in store but overall good place to shop”

Helpful Report

Posted 6 years ago

“Easy to order delivered on date said very good”

Helpful Report

Posted 6 years ago

“Easy to buy with no fuss. Only problem I had was you had left security tag on zip top so I had to go into Aberdeen cruise so they could take tag off 😏”

Helpful Report

Posted 6 years ago

“Good”

Helpful Report

Posted 6 years ago

“Only reason i have given it a 4 star is because the delivery charge is always expensive. You would think spending alot of money they would offer free delivery but no.”

Helpful Report

Posted 6 years ago

“A great fashion retailer to shop but delivery charge could be lower”

Helpful Report

Posted 6 years ago

“Late decision for a Christmas present which cruise still managed to get delivered in time for Christmas Day.”

Helpful Report

Posted 6 years ago

“Well packed. Postage to high and long.”

Helpful Report

Posted 6 years ago

“Recieved my Belstaff coat quickly but it was to small as they are a small fit. Requested an exchange on the paperwork for the next size up but still have no response even tho yous recieved it on Thursday. Would be grateful if you could inform me if when my exchange will arrive to me.”

Helpful Report

Posted 6 years ago

“Great service but very expensive delivery”

Helpful Report

Posted 6 years ago

“Buy a lot out of Cruise as I have 3 daughters 1 son from18 to 25 .love Cruise clothing as you know your safe buying good quality branded clothing .Dohowever shop more in store .Clothes well packed arrive very good condition, only one thing. do think when your spending over £200 ,free delivery would personally would make me buy more often as I do go for the offers on other branded clothing sites .Everything else with Cruise is spot on .Very recommended many thanks”

Helpful Report

Posted 6 years ago

“I love the Glasgow store it has all the brands I would sell if I had my own store, Stone Island, MA-Strum, CP Company etc. The service is usually excellent, I bought 2 pairs of Boss Jeans recently and the girl couldn’t have been more helpful. Impurchased these shoes online however as I I went to the store and the girl told me you don’t have these boots I’m store or on Web...but you did!”

Helpful Report

Posted 6 years ago

“Quick delivery and item arrived as described. Packaging could have been better, as it was very low quality for a luxury goods retailer. Disappointed that UK VAT was apparently charged on the order when it was sent directly outside the EU. Despite contacting Customer Services on this matter for an explanation, no response was ever received.”

Helpful Report

Posted 6 years ago

“Terrible delivery costs and often wrong product sizes. Great prices.”

Helpful Report

Posted 6 years ago

“Excellent sale trainers, expensive postage”

Helpful Report

Posted 6 years ago

“Fast delivery and no problems !”

Helpful Report

Posted 6 years ago

“Item came very quick and in very good condition”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews