CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have giving 5 but for the price of postage, it’s double what it should be”

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Posted 6 years ago

“I placed an order for two pair of sneakers adidas on sale plus 20% off but I thought Iam sure they willl cancel my order , but i was please to get the email saying my order is on his way . DPD is very .”

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Posted 6 years ago

“Good service proccess orders quick aswell as returns if need be”

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Posted 6 years ago

“Service was great but the postage was a bit expensive. Apart from that it was a very good experience”

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Posted 6 years ago

“Would order more stuff but delivery is too expensive and so is returning items”

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Posted 6 years ago

“Good website and delivery to pick up locations works well.”

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Posted 6 years ago

“Great designer clothing only downside expensive delivery costs”

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Posted 6 years ago

“Absolutely love your product range. Website great but the only reason I wouldn’t shop with you all the time is because of your returns system. With Net a Porter, OUTNET and Farfetch returns are so quick, free and simple. I order on line because I don’t have time & the cost & time to go to a post office is prohibitive for me. Change your returns system and I would shop with you 24/7!”

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Posted 6 years ago

“Quick dispatch and delivery”

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Posted 6 years ago

“Fast delivery. Item in a pristine condition. Good price, even though it seems it was cheaper on the physical store it came from.”

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Posted 6 years ago

“The delivery was fast, and the order arrived perfectly.”

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Posted 6 years ago

“Lots of great selections. Would definitley reccomend and continue to use. Wouldn't give 5 start however as I don't agree with paying for any returns/exchanges.”

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Posted 6 years ago

“Hi ,had to send one product back ,but that was due to size nothing to do with yourselves,have sent item back recorded delivery,but not heard back about replacement yet ,but was only Tuesday I sent it back ,thanks”

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Posted 6 years ago

“Excellent service, my only issue is the shipping cost. If free shipping cost as most companies these days I would give 5 star for sure.”

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Posted 6 years ago

“I was very pleased with the two T shirts I purchased for my husband although a bit disappointing with the fact I paid £55 each plus postage, when the T shirts arrived each T shirt had a price tag of £48.99 a difference of £ 6 pounds each.”

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Posted 6 years ago

“Excellent service and product - only thing was there were no duster bags with the bags or paper bags x they were both gifts so shame I didn’t get any mk paper bags”

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Posted 6 years ago

“I loved the jacket but was a bit sceotical as to wether it was genuine”

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Posted 6 years ago

“Excellent service very quick delivery. The reason for 4* and not 5* is having to pay postage on such an expensive item. Mopping it up in the price would give better customer satisfaction. The item was well packaged and has been put away for my sons birthday.”

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Posted 6 years ago

“Good site. Good range of product. Shame we have have to pay for delivery AND returns. Would shop a lot more at Cruise if this was free. Other sites I frequently use either provide free delivery and returns or I pay a £20 or £25 annual fee for the service. This way I can ensure of a competitive price and not have to factor in the extra costs involved in shopping with Cruise.”

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Posted 6 years ago

“I think the delivery charge is too much .”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews