CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite bad recommendations on Trustpilot, Cruise delivered to the fullest. I ordered Y3 sneakers. Ordered from Denmark on Thursday, and received it 5 days after on Tuesday, with full availability of tracking the order under delivery. So glad for my shoes, and that Cruise were able to deliver them, since they were sold out everywhere else. Thank you”

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Posted 6 years ago

“Generally good service but very expensive delivery cost.”

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Posted 6 years ago

“Good speedy delivery items are top notch”

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Posted 6 years ago

“Great choice and service.”

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Posted 6 years ago

“decent”

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Posted 6 years ago

“Faster Delivery or a next day delivery to Northern Ireland would be appreciated”

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Posted 6 years ago

“I would have given 5 stars if my parcel was delivered to my home instead of being delivered to a pick up point miles from home.”

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Posted 6 years ago

“Happy with the product but felt held to ransom with the delivery price. £7 for standard delivery is excessive.”

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Posted 6 years ago

“I would have given you 5 stars as items always arrive immaculately packed. I would like to see a free shipping and retunrs on orders over £50-i think that would be fair to ask for. Also it would be great to see the options to return in store.”

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Posted 6 years ago

“Great service, excellent product. £.6.95 for postage over the top.”

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Posted 6 years ago

“Before ordering from Cruise I read a lot of very derogatory reviews suggesting products weren’t available after order and refunds were difficult to get hold of. Also goods arrived in very poor condition. As such, I was very wary of ordering and phoned first to check availability. The customer service advisor was very helpful, confirming the goods were in stock and confirming that payment would not be taken until the goods were dispatched. Consequently I went ahead and ordered. So glad I did, my daughter is absolutely delighted with her Valentino trainers. They arrived beautifully packaged, perfect condition and very quickly.”

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Posted 6 years ago

“You’re customer service phone number doesn’t work which is frustrating.. I tried it a million times .. I emailed for help and you did get back to me within 48 hours.. My order had already been posted by then .. Anyway I did receive my order but I think you should have a customer service phone number !!! Thanks Jon”

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Posted 6 years ago

“Coat fabulous, quick delivery, only thing the web stated coats were available in my size and after 5 attempts to purchase one, email came back out of stock each time. Then when I went back on site it still stated it was available.”

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Posted 6 years ago

“Good delivery service although I ordered wrong size and couldn’t change the order. Waiting on return for bigger size but item was on sale so don’t know if it will come or be refunded.”

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Posted 6 years ago

“Reliabe company this is”

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Posted 6 years ago

“Great Brands, excellent service. The only thing that lets Cruise down is charging for postage, and if the item doesn't fit it costs you again to return. Come on Cruise stop being so mean!”

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Posted 6 years ago

“The cruise team are fast and efficient from ordering to your items reaching you. There always great items to choose from.”

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Posted 6 years ago

“Saved £200 on shoes, can’t be bad to that.”

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Posted 6 years ago

“Top service and always happy to help if help is needed”

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Posted 6 years ago

“I would happily give Cruise a 5 star review but am disappointed with their high delivery charges and lack of discount codes for loyal repeat customers.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews