CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came quick, very reliable however delivery should not be £6.99 especially sales over £170. Even free delivery to a store or as a cheaper option!”

Helpful Report

Posted 6 years ago

“I love the range of clothes that the shop sells and the delivery is quick, but sometimes the size guide isn't very helpful, especially when dealing with items that are over sized, however i have a pleasant experience when shopping online.”

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Posted 6 years ago

“I never have any problem with the product but I personally thing the delivery charge is too much compared to most stores average is £3.99 I feel £6.99 is a lot some places charge that for next day deliveries”

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Posted 6 years ago

“I ordered a Burberry jacket. It came very quickly,looks amazing. Although I was a bit unhappy that it had gone on sale and was priced at £300 and I paid 100 pounds more.”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Lot of nice clothing but really think when your spending £££ you could at least give free delivery”

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Posted 6 years ago

“Clothes are decent. Delivery charges like the rest of Sports Direct empire are daylight robbery.”

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Posted 6 years ago

“My teenage son loves the clothes from here and we will continue to purchase from here in the future if we are visiting the area. We would not use the online service again as the postage is expensive and many companies offer a free postage service if your willing to wait a few days for it to arrive.”

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Posted 6 years ago

“Clothes are fine but unfortunately I am having to return my second purchase too. My son is 6ft plus and the tops are far to short in the body which is going to put me off ordering other items, sorry”

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Posted 6 years ago

“Very expensive delivery”

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Posted 6 years ago

“I’ve spent a couple thousand pounds on cruise, the deals and simplicity of and on the website are class. Would recommend to friends.”

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Posted 6 years ago

“Best website for clothes, but the £7 for delivery is annoying”

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Posted 6 years ago

“Decent website. Easy to order. Good selection. Pity returns are not free.”

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Posted 6 years ago

“Order took a day longer than expected. Other than that, good”

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Posted 6 years ago

“Would be a 5* but having to pay £6.99 when spending £545 is a joke”

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Posted 6 years ago

“Great service but the postage is very expensive.”

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Posted 6 years ago

“Thank you, order received in good time with a protection bag over it. I'm a satisfied customer.”

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Posted 6 years ago

“Very good choice of designer brands although a bonus club would be beneficial for regular customers”

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Posted 6 years ago

“Good variety of brands and good sales but to much competition with free delivery and next day free delivery.”

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Posted 6 years ago

“got a fantastic pair of adidas trainers in sale for less than one third orig cost, postage was pricey though. overall service from order to delivery very good.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews