CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clothes and prices just wish you would accept Amex!”

Helpful Report

Posted 5 years ago

“Good Sales, well packaged & delivered safely. Delivery should be free over £100 though.”

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Posted 5 years ago

“Nice bag and good for the money. Just the colour was quite not what i was expecting. Delivery good.”

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Posted 5 years ago

“Great pieces of my favourite designers at the best price.”

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Posted 5 years ago

“Great service pictures detailed exactly what arrived only one issue £6.99 really expensive for normal delivery should provide an option to collect in store”

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Posted 5 years ago

“Top brands and always great service either online or in store”

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Posted 5 years ago

“Good variety of clothing & a helpful straightforward returns policy if things ain't right, only snag is during sales you may select an item place order & be notified 24hours later that its not available! ... frustrating but good overall”

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Posted 5 years ago

“Generally very good, but received a jumper last week with white marks on it. Regards, Enda”

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Posted 5 years ago

“I have used Cruise many times over the years. The choice of designers is excellent, prices are fairly competative. The only improvement I can suggest is a quicker free delivery time and free return/exchange for items ordered from thd website.”

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Posted 5 years ago

“Happy with my trainers and how quickly they arrived but that was down to the 6 pound delivery charge. Only criticism really is your not given a cheaper delivery option!”

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Posted 5 years ago

“Good selection and good quality with fast delivery”

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Posted 5 years ago

“Nice product and no prob with the shipment. The only downside is that you have to pay for the shipment ( from Sweden) if you need to return the product for any reason, which removes the flexibility for the customer.”

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Posted 5 years ago

“Shoes came a day late & I received no response to my email but besides that... all went well, got my shoes in 2 days & I will order again! Thanks”

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Posted 5 years ago

“Good product choice and service. Free delivery on spend of £100.00 or more would be good incentive as other sites do.”

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Posted 5 years ago

“Product was in mint condition. No complaints apart from expensive shipping”

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Posted 5 years ago

“Ha I g to send back, short arrived and had three white marks over the collar. Did not realise you need to pay for postage on returns. Won’t be buying again. Plenty other sites offer free delivery and returns”

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Posted 6 years ago

“Happy with the purchase. Although it was ridiculously priced, the recipient seems delighted. I do think that the delivery charge is outrageous though and far exceeds the norm, especially when it's not next day delivery. In fact, I'd go as far as to say it really should be free delivery given the cost of the items.”

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Posted 6 years ago

“I have ordered online several times and never had any problems with my orders. Unfortunately my last order there have been a few issues and I am still waiting to get an answer about my missing jumper that was not in my parcel. This was for a present so I have had to go out and buy another gift elsewhere as I have not had an answer about this item. Also I had ordered 2 kids t-shirts the same style but different colours and on the website they said there was stock but when my order was processed I got a credit for 1 of the colours which was no use for me as the gift was for twins boys so I needed 2 of the same style of top. I was generously refunded the delivery so that I could order the t-shirt in another colour.”

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Posted 6 years ago

“Usually very good, last order came in 2 parts which wass inconvenient.”

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Posted 6 years ago

“Quality products, and so good at informing there's bagain/discount to be had, good customer care with buying and also dealing with returns/refunds. Overall generally good”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews