CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise sells very good quality and mostly designers. I have won customers to Cruise due to the quality of clothes that I put on. Cruise improved by offering vouchers for a targeted purchase amount during the last Black Friday and Cyber Monday. That is commendable, however, the cost of postage has rather increased instead of decreasing. Cruise should consider offering free delivery at a targeted purchase amount to always appreciate their customers.”

Helpful Report

Posted 7 years ago

“The girl was friendly”

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Posted 7 years ago

“What I would say disappointed me was the fact you have to pay for delivery when you have just spent over £1000 think maybe there should be a free delivery service when you spend a certain amount just my opinion”

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Posted 7 years ago

“Package came real quick”

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Posted 7 years ago

“Fast delivery. Although clothes was very nice I have returned them as I wanted something of a thicker material for my teenage son. So I’m just waiting for my refund so I can re order something for his Christmas present :)”

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Posted 7 years ago

“product is as described, no damage to parcel, arrived within a respectable time.”

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Posted 7 years ago

“I have spent 10s of thousands of pounds with cruise and still can’t beleive you are charging for delivery and the price of delivery has went up also very bad business sense where as most companys do free delivery and returns police”

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Posted 7 years ago

“Happy with delivery , just disappointed that the £50 voucher for every £250 came out after my order. My order was nearly £700.”

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Posted 7 years ago

“Great value for money as some items were half price and still full price on other websites.”

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Posted 7 years ago

“Could find everything I wanted”

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Posted 7 years ago

“Prompt delivery, kept up to date on progress. Product well packaged. Great discount on item also.”

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Posted 7 years ago

“Very happy and always on time😊”

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Posted 7 years ago

“Quick delivery and wide selection of clothing. No free returns was disappointing.”

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Posted 7 years ago

“No feedback”

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Posted 7 years ago

“Quick delivery an no hassle”

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Posted 7 years ago

“Quick service and very efficient”

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Posted 7 years ago

“Fast delivery and good service. Product matched my expectations.”

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Posted 7 years ago

“The service was great from placing the order to receiving it however to return goods is expensive for the customer and this is putting me off oredring online from Cruise in the future.”

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Posted 7 years ago

“Thank you very much”

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Posted 7 years ago

“Great service on delivery the only thing I wasn’t impressed on is non off the clothing was wrapped up separately in its own bag. They were all just thrown into a black cruise bag. I appreciate these were sale items but would expect the the same care and attention to the packing as some of the items were delicate fabric.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews