CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection from a host of top names.”

Helpful Report

Posted 7 years ago

“Good discounts and good range; Easy to navigate website”

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Posted 7 years ago

“product quality”

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Posted 7 years ago

“My experience of Cruise has been good however, twice I had to return items to you. One was the wrong item sent and the other was faulty. On both occasions I had to pay postage which was not refunded. I can accept being liable for return postage if I don't want the item or I order the wrong size but not in circumstances like this where I'm not at fault.”

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Posted 7 years ago

“Fast,effecient service! However, should give offers/discounts on delivery or provide option to have it delivered to store for free”

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Posted 7 years ago

“Great products , great service .... more casual Paul & Shark please !”

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Posted 7 years ago

“price,price,price”

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Posted 7 years ago

“I have made several orders and every time the service is exemplary. However, I recently made another order and forgot to add an item. I tried to order this 24 hours later but could not add the EXTRA20 discount code. When i queried this the reply I received didn't answer my question. I have not ordered the jacket - this would have been a £400.00 sale for you.”

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Posted 7 years ago

“Good quality clothing and footwear”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Great jacket and shoes, although had to chase the location of the jacket which was left in a bin!”

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Posted 7 years ago

“CRUISE MADE ME WITH THE REASONABLE PRICE. GOOD!!!!”

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Posted 7 years ago

“good communication, fast delivery, well packaged”

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Posted 7 years ago

“This purchase was v good value, I have had a not so satisfactory buy before though.”

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Posted 7 years ago

“Items arrived really promptly and were very well packaged. Also really great value - thank you.”

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Posted 7 years ago

“Easy and fast size exchange”

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Posted 7 years ago

“Nice website and service, have many good brands.”

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Posted 7 years ago

“Good choice of clothes and fast delivery. Good comms too. Only criticism is the postage is almost £6!”

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Posted 7 years ago

“I had chosen Express delivery (i was also charged for it) and the item was shipped w/ Standard delivery service. Cruise fashion refunded the whole amount of shipment cost as a gesture of good will. Thank you.”

Helpful Report

Posted 7 years ago

“The cp company jacket I just purchased looks great and at half price well worth it great store to shop in your couriers are the only downside”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews