CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi was good delivery. Only one problem. I was ment to get chain with the denims I bought. Didn't receive it.”

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Posted 7 years ago

“Arrived as expected think delivery charge for items over £300 could be included”

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Posted 7 years ago

“Had the shirt in stock that i wanted, think postage was abit expensive tho”

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Posted 7 years ago

“When 20% discount on & £50 voucher great value”

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Posted 7 years ago

“Order arrived next day and all items were superb. Would have given 5 stars but i think charging £6.99 for delivery when you are paying £1200 is a bit cheeky.”

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Posted 7 years ago

“Quick efficiant delivery”

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Posted 7 years ago

“Good quality products.”

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Posted 7 years ago

“Very good sale items and very quick delivery”

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Posted 7 years ago

“Delivery charge is to high and really when you spend over 100 quid should be free maybe.”

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Posted 7 years ago

“I love the clothes and shoes all amazing. But 6.99 for deliver is a rip of”

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Posted 7 years ago

“Wibble wobble jiggly boo”

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Posted 7 years ago

“Great selection. Website is easy to navigate.”

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Posted 7 years ago

“Amazing service and came before delivery . So impressed”

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Posted 7 years ago

“It was easy to navigate through your website to order my goods. Delivered on time.”

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Posted 7 years ago

“I was sent a friends and family offer just before xmas , so was good to be able to use this. We go to Cruise to the boxing day sales and alwasy dissapointing to see an item you purchased before xmas at a full cost is then reduced in the boxing day sale.”

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Posted 7 years ago

“I think the delivery charge should be scrapped.”

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Posted 7 years ago

“Great service and on time delivery but £6.99 for delivery that not a bit expensive ?”

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Posted 7 years ago

“Extremely great online communication via email. Super quick delivery.”

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Posted 7 years ago

“Always great clothes, but disappointed by the lack of cohesion between the online and retail stores. You can order with discount online, but some of those items didn't appear in store. As an example, i went in to try a top on for size before I ordered online - I went to pay in-store and they said there wasn't a discount so I literally opened my browser in the store and showed the staff member the discount whilst he watch me place the order - mad really, but there goes the high street for you.”

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Posted 7 years ago

“I am happy to shop online but I do feel that the deliery charge is not needed and not being able to return goods back to a local store is ridiculous. Those 2 things need to be addressed”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews