CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“viv west belt could have fit an elephant, need 7 of me to put it to full use”

Helpful Report

Posted 8 years ago

“A fantastic clothes shop, unfortunately their web / mail order service is let down by using a snide courier rather than Royal Mail and if you have a job then getting a suitable delivery time can be tough. I also ordered shorts that were advertised on the website as 'jersey shorts' but when they arrived they were 'sleep shorts' i'll be interested to see how good the returns facility is.”

Helpful Report

Posted 8 years ago

“Online section and posting was all very good, however recieving the wrong size is very annoying and now I have to go to the trouble of taking it back!”

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Posted 8 years ago

“I have ordered 2 items and one of them was wrong. Little bit disappointed. Hopefully my next order will be right.”

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Posted 8 years ago

“Clothing arrived with marks on it. Very dissapointed for a £300 jacket I would expect perfection.”

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Posted 8 years ago

“I placed pre order for Armani bag which I waited almost 6 weeks when the order came there was no bag so when phoned cruise online I was told it was out of stock I don't understand how it can be out of stock when it was on pre order .”

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Posted 8 years ago

“Took 6 days to receive my parcel after being told it was coming within 2 days. After I paid p&p I think the service was poor!”

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Posted 9 years ago

“CRUISE should provide a FREE returns service - the shoes I purchased were not suitable and I had to pay £9.00 to return them securely. Other Retailers, when purchasing online, provide a FREE Returns service.”

Helpful Report

Posted 9 years ago

“I payed £215 for a stone island zipper on cruise website and when it arrived with marked on it. I called cruise main shop and they were very unhelpful . I won't be shopping on here again”

Helpful Report

Posted 9 years ago

“Sale products would benefit from a more detailed description and more photos as the bargain prices seem to reflect condition( handling marks, different colour to photo and defects etc) however refunds are fast but it's a shame is costs the customer to return which is expensive as items have to be trackable to ensure any chance of a refund (returns should be free) ...overall poor experience although shipping is speedy, reluctant to purchase from you again if I'm totally honest.”

Helpful Report

Posted 9 years ago

“Bought a Marc Jacobs watch and there was a faulty battery in it. could not get any response from Cruise so in the end just went to a local jewellers who replaced it for £6”

Helpful Report

Posted 9 years ago

“I recently ordered a dress on a promotion. I could not find a way to enter the discount code and was charged full price. I looked for telephone number to discuss. Maybe just me but couldn't find one. I loved the dress and won't return it but disappointed. Otherwise I am usually very satisfied”

Helpful Report

Posted 9 years ago

“Deliveries are very slow from time of ordering. Impossible to ever speak to anyone in customer service - on many occasions the telephone answering system has just left me on hold, with silence?”

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Posted 9 years ago

“All the clothes come from the same place as flannels and van mildert the web sites are exactly the same but unlike flannels and van mildert the consumer has to pay for returns or exchanges so for that reason I won't consider buying anything else from cruise”

Helpful Report

Posted 9 years ago

“Wrong garment sent, sent email a few days ago but still no reply, very disappointed and questioning wether to use the site again.”

Helpful Report

Posted 9 years ago

“Didn't receive my parcel for days and I didn't know where it was might not be cruises fault but no a happy customer”

Helpful Report

Posted 9 years ago

“Service for oderong and sending the goods out has been excellent nut 1 of my items were missing and the girl i spoke to in customer service seemed to lack in skills in it what so ever terrible communication no apology in the phone and still awaiting the form to be emailed across to me that i was told would be sent straight to my email service is so much better when your in store.”

Helpful Report

Posted 9 years ago

“Just bought from cruise online for first time, bought reply jeans supposed to be 34" leg but we're only 30" having to return them..!”

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Posted 9 years ago

“I ordered the Jimmy Choo Riley tote and it arrived with several scratches in the leather, you do not offer a telephone customer service so I have e-mailed you about this matter, but without response!”

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Posted 9 years ago

“Both trainers I ordered came with marks on the soles . Still waiting to see what's happens with my returns”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,534 reviews