CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an Armani tracksuit, the bottoms came without any Armani tags on and still had the shop alarm tag attached, the top did have tags but had a hole in , the top and bottoms where screwed up and put in to a clear plastic bag. Once again no Armani packaging, this was obviously a shop soiled item or a custom return, very disappointed to say the least”

Helpful Report

Posted 6 years ago

“Still not received order”

Helpful Report

Posted 6 years ago

“You shipped the wrong item - telephone Cs team helpful but I was unable to change collection date online. Emailed twice to re arrange collection - both emails ignored! Called to arrange collection but has not taken place as yet!”

Helpful Report

Posted 6 years ago

“Unfortunately second order with missing items”

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Posted 6 years ago

“The item I purchased I can’t fault at all I’m very happy with it but the £6.99 delivery I was charged and the service I received delivery wise I was shocked at. I did write to complain and got a reply that didn’t really answer or help what iv asked. I replied again the same day and I’m still waiting for a reply. If nothings done about it I will not be using cruise again if that’s the way it treats customers. I enjoy buying designer brands and never have a problem paying the price for quality. I regularly use the store in Aberdeen and occasionally online for my clothes but there’s many other places I can get the same clothes. I’d prefer not to do this but I can’t get my head around the delivery service and the reply I received.”

Helpful Report

Posted 6 years ago

“Shocking service. Paid for next day delivery which was confirmed by email. It did not arrive within the expected timeframe - after emailing customer service the staff member told me it was awaiting courier collection and that they would personally see it through and update me. I then received an email a whole week after ordering to say the item was out of stock. This was downright embarrassing as this was a gift for someone. Would be very surprised if I shop here again.”

Helpful Report

Posted 6 years ago

“Ordered over a week ago and not received and had to chase DPD and cruise up and very poor service. I had to call again to find out what happened to my husbands late birthday present.”

Helpful Report

Posted 6 years ago

“Extremely poor customer service.. Given the money in spend in store and online, I think its pathetic. What's the point complaining when nothing is done. Took time off work to wait on my parcel as my email stated the delivery date for it to arrive the day after!!!!”

Helpful Report

Posted 6 years ago

“After just over 1 week after purchase, the trainers are falling apart. The ‘lip’ of the sole has already begun to tear away. After purchasing many Nike products, I know that this may happen after years of wear or not at all. A week after purchase, I don’t expect this at all and would like a full refund to purchase from a Nike or genuine sports store.”

Helpful Report

Posted 6 years ago

“Morning, it is hard for me to write a review, as they have not arrived yet, not sure if they are lost in delivery, as I have not even been left a delivery card or nothing, so I don't know where they are. I think I've been ripped off”

Helpful Report

Posted 6 years ago

“In one word- horrendous. I ordered two pairs of Jimmy Choo shoes which arrived in horrible condition. You could tell they had been repeatedly tried on - so much so that the insoles were grubby. They were also packed in the box with no care and simply looked like they had been thrown in. One pair even came with scratch marks on the inner sole, clearly someone had tried very hard to remove the sticker. The boxes arrived in one black plastic postage bag (similar to a bin liner) so were obviously subject to being thrown about. Overall all a very disappointing experience, especially for purchasing high end luxury and for that reason I won’t be shopping with cruise again. They have poor attention to detail and clearly not used to the clientele that come with selling luxe brands.”

Helpful Report

Posted 6 years ago

“Paid £9.99 next day delivery for a £595 Burberry coat that was crammed into a clear plastic bag. Arrived totally crumpled. Will never buy from Cruise again.”

Helpful Report

Posted 6 years ago

“Disgusting shoes were stolen so never received them just an open bag and empty box! Going to court”

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Posted 6 years ago

“Placed order, 1 month later issue of non delivery still not resolved and staff in no hurry to respond. Wouldn't use again, exceptionally poor service.”

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Posted 6 years ago

“You sent me wrong coat”

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Posted 6 years ago

“Absolutely disgusting service coat arrived rolled in a ball and outer packaging had a bloodied plaster fixed on with tape. Pathetic response when complained so returned coat. You do not expect HIV risk when purchasing clothes. Spent tens of thousands in cruise over years will never again”

Helpful Report

Posted 6 years ago

“I ordered a Gucci medium backpack for £1200 and Cruise fashion online sent me the small Gucci backpack for £1070. Crisefashion is an absolute rip off. The dishonesty of a company I trust. However I had a good customer service is from the agent I spoke with. I was able to have the bag picked up from the house by Dpd and got my money back shortly. Thank goodness I paid with PayPal. The first photo is the bag I ordered. The second photo is the bag I received.”

Helpful Report

Posted 6 years ago

“Wrong cp company t shirt sent had to return”

Helpful Report

Posted 6 years ago

“Ordered a small got an extra large . Took over a week to come even know I payed £7 delivery. Iv been a regular buyer on cruise but this last while you can see the standers slip . Probably because sports direct have took it over . Definitely wouldn’t recommend!!!”

Helpful Report

Posted 6 years ago

“Your returns address does not exist any more. Sold by sports direct back in June. Get your website updated.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews