CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no package for the two coats that I ordered. I have been waiting for my order for three weeks and now I received an email saying that there is an investigation that will take 5-7 days the day after I received a new tracking number??? The communication to me and on their end is very poor. Still no package and tracking is only for 1 jacket and not two! I still have no package and the tracking says that it is in flight. I am not sure that I believe it if the courier is doing an investigation. The jackets are expensive. I am afraid it will take me just as long to get my money back!”

Helpful Report

Posted 6 years ago

“I cannot find a way to get in touch with you. I do not have a working tracking number and cannot use the courier's website. If I do not hear back from you, I am going to cancel the order.”

Helpful Report

Posted 6 years ago

“Clothes arrived marked , creased and not folded up . Useless customer service imo . I had to wash and iron them all .”

Helpful Report

Posted 6 years ago

“Writea réview when you sought mue missing parcel out”

Helpful Report

Posted 6 years ago

“When spending over £200, I don’t expect to pay for postage. Especially such a poor delivery service. Fastway said they received my parcel from Cruise three days ago, still no parcel updates on their website and no sign of my delivery.”

Helpful Report

Posted 6 years ago

“I purchased a palm angels T-shirt as a gift and was very disappointed to find the item was missing the fashion security tag which is a big statement piece to the T-shirt! It took a week for the customer service representative to to find an outcome as the communication was so poor. The AGREED outcome was to exchange the T-shirt which I was assured it was in stock. 3 days later I received an email to say my refund is being processed. Refund? I emailed the representative who had been dealing with my issue and to this day I have had no response. Disappointed is not the word. First time ordering from this company and I will certainly not be ordering again. My birthday gift became a shambles. Thanks cruise fashion .”

Helpful Report

Posted 6 years ago

“Ordered a cap priced £145 online was charged £145 ... came with sticker on label marked £116. Bought a long sleeved off white top, arrived with massive hole where tags used to be (that had been clearly ripped off by someone who then returned and you resold, tags where loose in the bag). I returned in store.”

Helpful Report

Posted 6 years ago

“Product was good but paid for next day delivery and it turned up 5 days later. Not impressed”

Helpful Report

Posted 6 years ago

“Missing item from order Ordered set of boxers they didn’t come sealed cardboard was ripped”

Helpful Report

Posted 6 years ago

“i love your website , its one of my very fav , but the unternational deliveries takes for ever and the shipping deliveries are costy too”

Helpful Report

Posted 6 years ago

“I've looked at the same trainers I've purchased from here elsewhere and they all have a different sole on them which makes me think they are counterfeit”

Helpful Report

Posted 6 years ago

“When I received my merchandise there was a security tag attached also wrong size asked to change size but was told I couldn’t have them for the same price as it was a mistake on there behalf absolute joke cruise not for me”

Helpful Report

Posted 6 years ago

“The fact you can’t return and item to store and exchange for an alternative size. “You have to send the item back via post at your own expense, wait for a refund and then purchase the right size” - Cruise Aberdeen. Worst store I’ve possibly ever dealt with........”

Helpful Report

Posted 6 years ago

“After 5 days waiting, still didn’t receive my order by the second day delivery service. Finally, e-mail me said my order been cancelled and will give me a refund. But I still find the same item as I ordered on the website. Not sure you guys just no bother to sell anything at all or what. Very nonsense!”

Helpful Report

Posted 6 years ago

“My delivery came 2 days late, ordering next day delivery, the item was delivered 2 days after the date in which I needed the item. Very disappointing”

Helpful Report

Posted 6 years ago

“I’ve not received my goods yet !!??? Could you confirm delivery please”

Helpful Report

Posted 6 years ago

“Poor returns service for online orders, you should be able to return online orders into stores free of charge.”

Helpful Report

Posted 6 years ago

“Ordered a jacket which was my main purchase, then ordered a t-shirt too! Paid deliver charge only to find the jacket didn’t arrive, no reason given, just no charge. Therefore I paid £7 for a t-shirt to be delivered which I would never have ordered on it’s on for that deliver charge! I could get the same Tommy Hilfiger t-shirt in tkmax for £25 I paid £57”

Helpful Report

Posted 6 years ago

“Horrendous service. Ordered a Stone Island sweatshirt last Sunday evening. Order was picked, packed and ‘ready to ship’ early Monday morning. Paid £6.99 for delivery between 3-5 working days. Order didn’t dispatch from Cruise until the following Friday, which was the 5th working day. Rang customer services who couldn’t explain the delay and why my order sat there for a week before being shipped. Customer services told me ‘it is what it is’ and it will ‘hopefully arrive sometime next week’. Not happy I’ve paid £6.99 for shipping and the terms of what I paid for were not met. Also not happy with the level of customer service from a high end retailer like Cruise. This experience will definitely put me off from using them again and also from recommending to family and friends.”

Helpful Report

Posted 6 years ago

“Ordered jimmy chop sliders for my best friends 30th, when I received them the box was bashed and had black marks all over it, the slides had a black scuff on them, this happened to me before when I bought my wedding Louboutin shoes from here the strap was in bits and the box had holes in it. You guys need to take better care of the items some people like to collect expensive shoes or sell them on and you don’t expect to receive them in that state.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews