CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed delivery by 48 hours. Did not deliver next day as advertised and confirmed via email.”

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Posted 5 years ago

“Very bad delivery service !!”

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Posted 5 years ago

“Poor customer service”

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Posted 5 years ago

“Poor customer service”

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Posted 5 years ago

“Box that shoes came was mess ripped not in good stat. Not only that was no shoe bag put shoes in never uses uses again very disappointed and there mark on shoes......”

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Posted 5 years ago

“First class service kept well imformed from when a placed my order, to when i received my good.”

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Posted 5 years ago

“Ordered an item for next day delivery received it a week later”

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Posted 5 years ago

“Ordered next day delivery and 6 days later. Constantly being told different things by different staff. Would not recommend”

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Posted 5 years ago

“Received this email saying thank you for shopping with cruise. First off all I haven't even received my items yet which were ordered well over a week ago. Delivery time is an absolute disgrace. Which ever courier you use needs to be changed. I'm going away on holiday this weekend and don't even know if will have my items near 2 weeks after ordering. Don't think I will be ordering off cruise again.”

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Posted 5 years ago

“Still haven't received my item a week after ordering despite the delivery being 3-5 days.”

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Posted 5 years ago

“I ordered online for the first time. Was charged £7 for standard delivery 3-5 working days. I parcel arrives after 6 days. Cruise do not know where my order is. So after spending over £200 on an item nobody can track it. Also nobody has bothered to respond to me regarding this item. I spend thousands per month in cruise Belfast and this has massively put me off shopping with cruise again!!!!”

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Posted 5 years ago

“Shipping costs really need to be addressed £6.99 standard is obscene, there’s enough money made in the product itself, the returns process is too slow. Sent an item back on a 24 hr return and 4 days later still no acknowledgment???? They are making money hand over fist. Cruise really need to grasp the consumers interest”

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Posted 5 years ago

“Very poor all round. Trainers came damaged and covered in sand. No quality control. No quick response or solutions. “We will have the trainers collected and refund you in 5 working days” £405 trainers. Would get better service buying £30 trainers. Never again.”

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Posted 5 years ago

“Parcel arrived and item still had security tag on it”

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Posted 5 years ago

“Ordered my first item from cruise last week. Wrong item turned up. Sent the item back and customer communication has been slow and I’ve been the one having to ring up to find out what’s going on. Going to have to steer clear from now on sorry.”

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Posted 5 years ago

“Received my package with a tshirt missing. When called customer service they done an "investigation". Dont know what that includes but I was then told they are happy with everything and that I recieved the item when I clearly didnt the packaging wasnt even big enough for a jacket and tshirt.”

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Posted 5 years ago

“I paid next day delivery for my order only to receive it 5 days later and that was with my efforts of calling to complain. Yes they refunded the delivery charge. 1item was to big so returned for refund, 3weeks later still waiting. I’ve emailed, sent proof of return twice, still waiting.... From start to finish, appalling service.”

Helpful Report

Posted 5 years ago

“I ordered the Gucci Marmont bag in red. When it arrived, it simply came in a plastic bag with no protection whatsoever. The dust bag which accompanied it was dirty and also had no pull tie to close it. It is very hard to believe that an item costing £1350 is posted in this way. There was no wrapping st all around it to protect the leather which could easily have been scratched. The invoice also came crumpled and as a result I am sending the bag back. Thank you Judith Turkington”

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Posted 5 years ago

“I ordered a white shirt twice and both times was sent a black one. So I had to pay for next day delivery twice and had to pay to send the items back. So not great service.”

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Posted 5 years ago

“After ordering a top and paying £7 for delivery, the top took 7 days to arrive and when it did it looked like it had been worn. It was dirty and bits of stuff all over it. I complained and received delivery charge back but complained further due to the top being 2nd hand. they told me I would receive an order refund, so i washed the top and wore it. 2 weeks later asked where my refund was and I was told i was not getting one. I sent several emails and asked for the compliant to be escalated and they would not pass my complaint on to a manger. DO NOT BUY ANYTHING FROM THESE RIP OFF MERCHANTS charging £125 and selling second hand goods.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews