CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never recommend Cruise, postage charges horrendous.”

Helpful Report

Posted 5 years ago

“Still haven’t received the T shirt I ordered. Was supposed to arrive on Monday . Heard nothing since.👎”

Helpful Report

Posted 5 years ago

“Ordered an item at 2pm and paid for next day delivery. Item wasnt dispatched by cruise until the next working day so arrived 2 days later. When I received the item it was stained on the front so had to then return it. Returned the item via tracked delivery as recommended and it was received by cruise 3 days ago and signed for but still haven't heard anything from them. Having to email to chase it all up. Not the customer service I would expect”

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Posted 5 years ago

“I still have not received my parcel - this is totally unacceptable”

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Posted 5 years ago

“Item didnt arrive, took several days to get a response from their help team. Disappointing”

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Posted 5 years ago

“My delivery went missing for my sons birthday so you don’t want to hear what I would say 😡”

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Posted 5 years ago

“Ordered a pair of Valentino trainers for next day delivery, I selected next day delivery I was going on holiday the following evening! However the delivery was delayed because of some sort of delay in cruise fashion warehouse I only found this out when I rang because I hadn’t received any email to say they had been Despatched! So I never received the trainers in time for the holiday they was bought for and I was told off customer service I would receive a phone call from a manager the same day before 6pm! This was now 6 days ago and I still haven’t received a phone call! Absolutely shocking!”

Helpful Report

Posted 5 years ago

“Disgraceful online service to say the least”

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Posted 5 years ago

“Terrible. My parcel with a very expensive dress in went missing, Cruise was and had been extremely unhelpful. I spent a lot of my own time chasing and calling DPD and Cruise about it. As of yet, 2 weeks on I am still without the item and Cruise are refusing to give me a refund due to not having a DPD claim number, when I offered to give this to customer services they refused as DPD had given it to me. Avoid this company at all costs.”

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Posted 5 years ago

“Terrible service”

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Posted 5 years ago

“Next day delivery service was paid for one item never arrived for 3 days another never arrived for 4 days”

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Posted 5 years ago

“Terrible quality product. Received my trainers and they were dirty and marked”

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Posted 5 years ago

“Horrendous customer service, the staff are extremely arrogant and clearly only care about themselves.I have had multiple bad things happen at cruise Edinburgh and I won't be going back and time soon.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY!! CUSTOMER SERVICE SO BAD AND UNPROFFESSIONAL!! I RECEIVED YET AGAIN ANOTHER ITEM OF CLOTHING THAT HAD A TAG STILL ATTAHCED AND COULD NOT WEAR IT. WHNE I COMPALAINED, THE WOMAN AT CUSOMER SERIVE COULD NOT BE BOTHERED!! NEVER AGAIN!!!”

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Posted 5 years ago

“The customer service online is a disgrace”

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Posted 5 years ago

“Hi I emailed you last week saying that I haven’t received my parcel. And no body has contacted me or anything. Only to write a review. So no not happy at all. And where’s my parcel. David”

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Posted 5 years ago

“Paid for next day delivery didn’t arrive returned the item as was too late and that cost me 8 pounds and still not had a refund”

Helpful Report

Posted 5 years ago

“Just received my trainers and really unhappy as one shoe looks old and grazed. Clearly a shelf piece. What do you advise I do now?”

Helpful Report

Posted 5 years ago

“Didnt get the items i wanted due to it not being available. Yet the item is still showing on the website in stock. I have been charged a delivery charge for an item i didnt even want. Absolute poor service. Never again”

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Posted 5 years ago

“Paid next day delivery never got it to next day, I would like refund for delivery please what’s point having service that doesn’t work and charging for it”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews