CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return policy is absolutely awful.”

Helpful Report

Posted 5 years ago

“Not good having to pay for postage then also responsible for delivery charge to return parcel. takes long for refund to be processed.”

Helpful Report

Posted 5 years ago

“5.99 for delivery that takes 3 days ..terrible ..Paid for a Ralph Lauren shirt which they have sent and is dirty .on the label it is marked as dirty item so why on earth would you distribute this to a customer . Very disappointed with Cruise”

Helpful Report

Posted 5 years ago

“I made an order before one month and I wrote a lot of emails asking about it I did not receive it yet and no body answer it will be the last time shopping with cruise”

Helpful Report

Posted 5 years ago

“Received my online order through the post which was presents for my wife’s birthday. She was pleased with them and went to try on the jeans only to discover the security tag was still on the them! Very poor!”

Helpful Report

Posted 5 years ago

“Dear Team， Thanks for your invitation to have feedbacks（maybe review） Now，I am a student from the University of Sheffield，and I worked for amazon.cn as a seller parter support (Site：CTU 11，China）last year. I appreciate that Cruise gives me a brilliant shopping experience，and as a result，I have given up to shop from amazon.co.uk. There are several main ideas which i want to suggest for Cruise. Firstly，the tracking system of Cruise is Imperfect ,which means I can not track my passage Whenever i want to. Secondly,as a Consumer ，I can not find a way to contact with Cruise （i do Not know if Cruise has a call center like amazon which you can contact by chat,email or phone call) Finally,I would like to say that"the product details of cruise are bad enough and it should improve." You can compare to EBC System of amazon or below Apps:Taobao and Jingdong which are the two biggest shopping markets of China. I really hope that CRUISE will improve these performances in the APP. PS: I would like to share more advice from a view of customers or Operators . by the way,may I have a discount code ?(I really want to buy a shoes of Alexander Macqueen) hhh Best regards， Hommer Liang（TIANJIAO LIANG）”

Helpful Report

Posted 5 years ago

“I need more discount because I purchased over 10k in one year time”

Helpful Report

Posted 5 years ago

“Cancel my order saying it not in stock was in stock when a paid for the goods will never shop with this company bad company will be writing to mike Ashley 😡”

Helpful Report

Posted 5 years ago

“Ordered 8 days ago. Paid £7 for delivery. As per the website my order still needs collected by the he courier. Absolutely appalling service”

Helpful Report

Posted 5 years ago

“Ordered a suit and all that arrived was the suit jacket no trousers. The jacket too was folded up into a very small bag/parcel which I didn’t feel presented such an item well. Have returned the item and as was sale item assume will not get what I ordered now. Also feel that being out of pocket with postage twice through a mistake made at your side is far from making me feel all warm and fuzzy. Last thing, got email and text advising me item would be delivered the following day but nothing appeared then that evening got another message to advise rescheduled for following day. Thanks”

Helpful Report

Posted 5 years ago

“Still not had parcel or refund was for my sons 18th birthday present 699spent on clothes an got nothing still waiting for someone to get bk to me disgusting treatment Rob”

Helpful Report

Posted 5 years ago

“The total disgrace of a company asking me to take up an dispute over a lost parcel when they should be representing me as I'm there paying customer very abrupt staff on the helpdesk as well don't recommend”

Helpful Report

Posted 5 years ago

“Bought a pair of Fendi sliders £245 received and Armani belt £76 which was not deliverd all I got was empty packet . Phoned 4 mins after I opened the empty package and later told they would prosecute anyone trying to obtain goods by deception. Gobsmacked still no belt worst on line experience I have ever had will never use them againor shop in their store .A customer of over 30 years lost for the cost of a belt.”

Helpful Report

Posted 5 years ago

“Get sent the wrong order out £400 never even got my order in the end had to go through fraud absolutely disgusting service cheap service”

Helpful Report

Posted 5 years ago

“The price of delivery is far too expensive and u don’t receive your goods on time very poor”

Helpful Report

Posted 5 years ago

“Absolutely shocking service! I’ve been waiting over a week on 1 item that was meant to be a gift! I think it’s also appalling paying £7 for 3-5 working days delivery and it doesn’t come. I’m still waiting in a conformation email to say the courier has collected the item so it hasn’t even been sent out yet! I thought cruise was a superior site and it seems not. They have sent me a review and my item haven’t even been sent out yet!”

Helpful Report

Posted 5 years ago

“Disgusting waste off time”

Helpful Report

Posted 5 years ago

“Ordered a bag throo them and received not only the wrong bag but not the colour I asked for a waste of time and certainly will not be back”

Helpful Report

Posted 5 years ago

“Terrible. Ordered a CP company jacket was sent a worn and damaged jacket sent it back and still waiting for a refund”

Helpful Report

Posted 5 years ago

“Ordered two items received one been charged for two! Not been updated on where the other item is? Called twice & been told I’d be called back both times with no calls as of yet.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews